My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
4,8
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Hannah was very courteous
Hannah was very courteous, clear and helpful in answering my various questions
27 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! Sebastian is happy he could assist you
My query was answered to my satisfaction
My query was answered to my satisfaction. Polite and helpful.
27 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
it was great to talk to an english…
it was great to talk to an english person very polite and sorted my problem out very well done
27 mars 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know.
Extremely helpful and knowledgeable.
Extremely helpful and knowledgeable.
Made the request easy.
27 mars 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that it has been a positive one. We will be sure to let the team know.
I was guided through the process with…
I was guided through the process with clarity, sympathy and a sense of humour, making it easy for me to understand and solve the issue. Excellent experience
27 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Customer service
I contacted customer service with a question about a payment, answered very quickly with full explanation. Also a follow up question resulted in a payment being refunded to my account without any hassle.
26 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to see that Vivienne. was able to assist you with resolving your query and provided you with clear instructions, we will be sure to let her know she has received great feed back. Thanks once again
Hannah Howes was very very helpful &…
Hannah Howes was very very helpful & reassuring.
16 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Great service from Caxton help desk…
Great service from Caxton help desk today. Got through in less than 2 minutes and adviser Kershawn resolved my problem very professionally and with great patience.
26 mars 2026
Avis spontané
Réponse : caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Keshawn, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. Thanks again
Keshawn was very helpful and patient.
Keshawn was very helpful and patient.
He spoke clearly and resolved my problem quickly.
Thanks you
26 mars 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Thank you to the Caxton Support Team
Thank you to the Caxton Support Team, especially Hugo and Keshawn, for your prompt help and support. You provide amazing customer service. A special thanks as well to our account manager, Davie Cope, who is always ready to help.
25 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
very knowledgeable and helpful
25 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that your experience has been a positive one. Thank you once again.
Lauren was extremely helpful and…
Lauren was extremely helpful and efficient. She helped us in every way.
24 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved by Lauren who proved to be helpful and efficient. Thank you for sharing your positive experience with us, we appreciate it.
I spoke with Hannah and just wanted to…
I spoke with Hannah and just wanted to say how wonderful she was. She was so patient and calm, and I felt completely supported throughout the call. She handled everything so efficiently and made the whole experience really easy for me. She’s a real credit to your team.
24 mars 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know she has received a fabulous review.
Took a few minutes to get connected but…
Took a few minutes to get connected but the operative was extremely patient, friendly and helpful . No AI involved . Excellent.
25 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that we were able to assist you and resolved your query quickly, we will be sure to let the team know. Thanks once again
I have used Caxton for over 10 years…
I have used Caxton for over 10 years for travel. It has always been reliable and convenient for budgeting pre-trip and managing spending whilst away. Never have an issue transfering unused funds back to my current account post-trip and to topup for another trip is quick and easy. I have recommended Caxton to several people over the years. Just finished topping up for my latest adventure and at this point Caxton is as vital as my passport!
24 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Customer service... a rare thing thesedays.
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email to get this problem solved. Shout out to Jessica Naprienko, too. Replacement card in post to Spain already.
It feels almost surreal for a financial service provider to be not just competent, but really sweet.
24 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Very professional and helpful approach…
Very professional and helpful approach to my issue. Polite and sympathetic in attitude.
23 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to see that Michael was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know
Great customer support
Great customer support. My request was fulfilled in no time
23 mars 2026
Avis spontané
Réponse : caxton.io
We are so pleased to hear that the team were able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let the team know.
Simple systems and great customer…
Simple systems and great customer service.
23 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
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