My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
4,8
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First Class service when I called to report my card lost
I called to report my card lost and got a prompt reply, professional organised service response, with articulate and friendly support.
25 avril 2026
Avis spontané
Sebastian was professional friendly and…
Sebastian was professional friendly and very patient with helping me sort out the problem I had with the website.
25 avril 2026
Avis spontané
Very helpful customer support
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
24 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Superb service from Hugo Custodio who…
Superb service from Hugo Custodio who explained everything I needed to renew and facilitate my replacement Caxton card.
24 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved by Hugo. Thank you for sharing your positive experience with us, we appreciate it.
Brilliant service
Brilliant service. From initial contact issue resolved within 48hrs. Very pleased. Must be the best fx card on the market
24 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Keshawn was extremely helpful and…
Keshawn was extremely helpful and sorted my logging in problem promptly and efficiently. Excellent service!
23 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness it truly makes our company shine. We will be sure to let him know.
Great service from Kershawn today
23 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved by Keshawn Thank you for sharing your positive experience with us, we appreciate it.
They are always helpful and very long…
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required.
Also one does not have to wait for an age to get through to somebody
22 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
A time consuming enquiry was dealt with…
A time consuming enquiry was dealt with in a patient and understanding manner.
21 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your issue was resolved quickly and efficiently by Keshawn. We appreciate your positive feedback regarding the service you received. Thank you.
Great first experience with a Caxton…
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good one. I just wish other companies were like this, life would go a lot smoother.
21 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service representative Keshawn was helpful, friendly, and was dedicated to assisting you quickly and efficiently we will be sure to let him know. Thanks again
Use of Caxton Card in general.
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time to understand and send relative information to me by email. Exceptional service provided Hugo above and beyond i would say .Thank you for resolving this issue for me , most kindly Hugo. Appreciate
21 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Hugo was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Caxton Customer Service.
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day.
Great service.
Thank you.
19 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for leaving us a great review, and we appreciate you being a long standing customer. We are pleased to see Vivienne was able to assist you with your account. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Réponse : caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us. We pride ourselves on customer service excellence and are so pleased you experienced this firsthand, we will be sure to let the whole team know. Thanks again
Very helpful guy
Very helpful guy, sorted things out straight away. Very polite. Many thanks Keshawn!
17 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Very friendly and professional customer…
Very friendly and professional customer service.
17 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to see that Keshawn was able to assist you with resolving your query and proved to be very helpful, we will be sure to let him know they have received great feed back. Thanks once again
Very helpful and proactive.
17 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly make our company shine. We will be sure to let him know.
Very helpful call handler
Very helpful call handler. Very clear diction and easily understood. A pleasant change from the usual call centre experience.
16 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly for you, and we thank you for your review.
Quick and efficient service
I rang in to changed my contact email address...nothing could have been more simple and secure
16 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service team are helpful, friendly, and dedicated to assisting our customers quickly and efficiently We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
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