My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
4,8
Excellent
6 k avis
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Changing accou t details
I wanted to change some account details. My call was dealt with smoothly and quickly but with a reassuring attention to security.
8 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
So easy to add money to card and it’s…
So easy to add money to card and it’s all secure now.
7 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Great service
Initially with Hugo and then escalated to Winnie, both understood immediately my problem, and helped me to resolve the issues. I was really impressed with their friendliness and ownership of the problem, responding quickly and directly. Fantastic support
2 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Polite and cheerful...
Spoke to a lovely lady called Hannah.
Very polite and cheerful, sorted me out in seconds and answered a question I couldn't find answer to online. Win win.
3 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know. Many thanks
Excellent response from a pleasant
Excellent response from a pleasant, positive adviser.
3 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Good customer service
2 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
fast and efficient service
2 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Service was very quick
Service was very quick, efficient and the issue was solved without any hassles at all. Brilliant service!
31 mars 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
I hav a Caxton account
I hav a Caxton account, I had a problem with trying to redeem my balance back to my barclay bank account. The system was not allowing me to complete my actions because of an negative balance in dollars? I had to contact a representative from Caxton called "Hugo" who listened an had my complaint resolved within a day. Excellent work thank you!
31 mars 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Prompt service and easy instructions to…
Prompt service and easy instructions to follow
31 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Easy to do business with
Multiple contact options, and fast response to queries. Caxton has become my indispensable travel companion - the app is slick and efficient plus gives me the options I need. Each member of my family has a card now - and it’s such a great way to spend money abroad
31 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Happy Caxton Card and fx services user
I’ve been using Caxton Card and money transfer services for many years and have always been very happy with the service and their helpful team. Highly recommended
27 mars 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Réponse : caxton.io
We're happy to hear that your problem was resolved by Keshawn. Thank you for sharing your positive experience with us, we appreciate it
Very easy to load card
Very easy to load card and good security to get into app
31 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom
Hugo was impressively polite and very…
Hugo was impressively polite and very efficient ( Not something you get over the phone nowadays)
Thanks for your service Hugo
30 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Hugo was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very simple & great support
Firstly, I've had a Caxton Card for many many years and it's brilliant!
I had a specific query and the support team were very clear and helpful via e:Mail. They made it very easy for me to resolve problem I had and it was so much simpler than I had feared.
In early 2025 I'd had the same problem and it was not resolved, seemingly because of Caxton processes [or maybe because the person I spoke to didn't understand the process?]. So it was with trepidation that I raised my query and I couldn't believe that it was all resolved as a result of one e:Mail. Thank you to all the support team for their clarity and to Caxton for listening to their customers.
28 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! We will be sure to let Sebastian know.
Hannah was extremely knowledgeable…
Hannah was extremely knowledgeable helpful and reassuring
28 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved by Hannah. Thank you for sharing your positive experience with us, we appreciate it.
Trying to PIN it down . . .
I rarely have recourse to contact Caxton, however I had inadvertently blocked my card's PIN during a trip abroad, and contrary to the advice that a PIN can be changed using the PIN Services mode on a UK ATM, this was on my part unsuccessful. On contacting Caxton, Hannah was very polite and efficient, and soon had resolved the issue. Very pleased.
28 mars 2026
Avis spontané
Réponse : caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Hannah and your pin was unblocked, thank you for your lovely review.
Great Service
Took a while to get through but when I did my PIN and Card Load problem was all fixed very swiftly. It was all very efficient and helpful. Im a fan of Caxton.
27 mars 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your PIN and load issue was resolved quickly. We appreciate your positive feedback regarding the polite and pleasant service you received from Keshawn Thank you.
Caxton Excels at Customer Service
We have just opened an account with Caxton and are very much impressed with the offerings and level of customer service thus far. If you are in need of such an account, we cannot recommend this company enough given the security and personal, helpful, and kind assistance they offer.
27 mars 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave us a great review. We are pleased to see that Lauren was able to assist you with your account We will be sure to let them know. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let her know. Thanks again
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