caxton.io Avis 6 485

The phone is always answered promptly by well trained staff.
My recent email enquiry was responded to within the hour & dealt with.
As an octogenarian I often struggle with tech but the staff are extremely patient & helpful.

Very simple and self explanatory for loading a new card

Excellent customer service after a bit of concern about my account. Keshawn was very prompt to respond to my email and answered my question to my satisfaction. 10/10.

I called to change my email address and also to remove two card holders from my account. The call was handled smoothly and efficiently.

Had to update my address within my online Caxton account so they could send me a new card. I emailed the proof of address document and within less than 5 minutes they responded to say my address had been validated and it was fully updated in their system. Very efficient indeed - thank you for great service.

Really fast, efficient service. Michael was excellent and solved my issue immediately

I got a brain cancer (grade 4, glioblastoma), seizures and speech problem. I tried to explain, and eventually, succeeded.

I've been using Caxton for years. They are very responsive and helpful and I trust them completely

I had a swift response from Keshawn who was very helpful indeed. It was around 2am in New Zealand and there wasn’t much time (until 4pm UK time) before the service wasn’t available. The response I had on Whatsapp was quicker than by email.
I wish this was available 24-7 or at least from 6am UK time, it would have been far less stressful and I wouldn’t have lost so much sleep, being 13 hours ahead.
So five stars for Keshawn, only 2.5 stars for Caxton.

I’ve used Caxton for a number of years now with no problems, but hells bells, the hassle and amount of phone calls to get a replacement card is beyond ridiculous.
So much so to the point of withdrawing my money and using another company.
Total RUBBISH now.
Goodbye.

Good customer support when I tried to pay in foreign currency for a hotel abroad, which otherwise would have cost me an extra five percent + a conversion fee from my bank.

I was helped to change my phone number as part of the logging in process. I can now log in again without a problem.

Caxton have always been a great company/card to use whilst on holiday. The app is easy to use, great exchange rates and swift uploading currency when abroad. I recently lost my Caxton card during a house move but thankfully Hannah Wright swiftly acted to cancel the card and send me a renewed card. Thank you for your excellent customer service care Hannah.

Easy to access without any issues when I’m in aboard its useful 👌

The website is a bit confusing for what I wanted to do but I had personal help from Keshawn

The gentleman that helped me was very courteous explaining what was required to reset my PIN and gave additional help. Extremely helpful and has my thanks for his help.

I got through quickly and was treated well, got my problem sorted. Excellent service.

My experience with the Claxton advisor, his name was Keshawn was very positive. And he was a efficient in his work so overall positive/ good experience.

I use the Caxton currency card for foreign currency transactions when on holiday. It all seems to work fine. The website is easy to navigate and I've never had any issues. All good.

Staff look after my problem and sorted out e everything for me.I did not have to ring again all good.