My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
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Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
4,8
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Got all the information I needed for my…
Got all the information I needed for my intended travel abroad using my Caxton Card. Call handler was very helpful
26 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that Keshawn was helpful and provided all the information you needed for your travel abroad using your Caxton Card. Thanks for your feedback.
Rate of Exchange poor
Easy to top up, however the rate of exchange isn’t the best on market. I just got an email to get special rate, topped up and still poor, now stuck with them as costs money to withdraw cash.
I have another provider which offers much better rate.
26 février 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We'll review your feedback.
Great customer service and easy to use…
Great customer service and easy to use card. Def. recommend it.
25 février 2026
Avis spontané
Réponse : caxton.io
We're very happy you found our customer service great and the card easy to use. We appreciate your recommendation!
Idiot forgot his pin number!!
Thank you for responding so quickly, so that I am able to use my card!👌
I would suggest that some type of notification that the number was blocked could help - I spent several fruitless attempts at revealing the number, thinking it was my colourblindness preventing me from seeing it!! Also, text message telling me it was unblocked. Might have been expedient. Thanks again!
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that we responded quickly and you can now use your card. Thank you for the suggestion about notifications for blocked numbers; we appreciate your feedback regarding the challenges you faced. We will consider this for future improvements.
Always pleasant and helpful
Always pleasant and helpful - a very efficient service
25 février 2026
Avis spontané
Réponse : caxton.io
We appreciate your kind words! We are happy to hear that Winnie's service was efficient and helpful for you. Thank you!
Called Caxton this morning with log in…
Called Caxton this morning with log in problems and call handler Marfe dealt with problem in professional manner
25 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that Marfe resolved your log-in problems. We appreciate you taking the time to share your positive experience with us.
Michael Obasuyi – star man!
Michael Obasuyi was efficient, reliable and provided me with a service which was second to none.
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you received such excellent service from Michael. Thank you for sharing your positive experience; we appreciate your feedback and are grateful for your recognition.
Knowledgeable and patient IT support.
Frustratingly, I keep forgetting my password, this causes problems with the Caxton app because it doesn't recognise my email.
H.H. (we're not meant to use names) was amazing and with great patience was able to guide me through the necessary fields to rectify the issue.
24 février 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We're glad that our colleague Hannah was able to help you resolve the email recognition issue and guide you through the necessary steps.
Helpful call centre
Lauren was precise, well versed in protocols, clear and courteous. A great asset to the team.
24 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that the service was precise, clear, and courteous. We appreciate your recognition of Lauren as a great asset, and thank you for your feedback.
My problem with new card activation …
My problem with new card activation was recognised and very quickly resolved
24 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that the card activation issue was quickly resolved. Thank you for sharing your positive experience with us!
Issue with loading money on travel card.
I had an issue with loading up my Caxton travel card. The person I spoke to handled the issue quickly and efficiently.
24 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that the issue you encountered when loading your travel card was handled quickly and efficiently by Keshawn. We appreciate your positive feedback.
Currency load-up issue.
I had need to address a currency 'load-up' issue, the consultant ( Keshawn ) was very understanding and helpful in arranging for the matter to be resolved. All resolved very quickly. My Caxton travel currency card is very useful to me.
A very satisfied customer.
24 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that Keshawn quickly resolved the currency matter to your satisfaction. We appreciate your feedback and are glad you find the travel currency card useful. Thank you!
Courteous and proactive
Courteous and proactive. Very happy with this company and its customer service.
24 février 2026
Avis spontané
Réponse : caxton.io
We're very happy to hear that you are pleased with our customer service and proactive approach. Thank you for your positive feedback!
I needed help and phoned to Caxton…
I needed help and phoned to Caxton customer service. I spoke to Keshawn who was just great: understanding and helpful. After my call he also emailed me with some more information I needed and confirm sending replacement card.
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you had such a positive experience with our customer service. We appreciate your feedback and are glad the assistance provided by Keshawn was helpful and understanding. Thank you for sharing.
Very helpful staff
Very helpful staff. Keshawn ensure that replacement cards to cover those expiring were sent out without problem
24 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that Keshawn was helpful and ensured your replacement cards were sent out without any issues. We appreciate your positive feedback!
I had an admin access issue and needed…
I had an admin access issue and needed to change an email address. Within the hour all sorted by Caxton. Excellent customer service, thanks. Stewart
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that we resolved your admin access and email issue quickly. Hannah appreciates your positive feedback and is glad we could provide excellent customer service.
Excellent client support
The helpful and professional manner in which me query was dealt with
23 février 2026
Avis spontané
Réponse : caxton.io
We appreciate you taking the time to share your feedback. We are happy that your query was dealt with helpfully and professionally by Vivienne.
I was given the time to explain all the…
I was given the time to explain all the issues arising and given the patience to deal with everything I needed. I'm very pleased
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that Marfe provided the time and patience to address your concerns. Thank you for sharing your positive experience with us!
Keshawn Farquharson was fantastic
Keshawn Farquharson was fantastic, professional, very helpful and supportive. My mobile signal is terrible where I live but he took his time with me and we completed all updates. He told me about other services which you provide and sent his contact email if I needed it. A first class service from Caxton staff. I had also sent proof of my new address and Jessica Naprienko had updated that within minutes, again a first class service. A clear 10/10 and more.
23 février 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you had a positive experience. We appreciate your comments regarding the support you received, especially with the updates and address change. It's great to know Keshawn's efforts were helpful. Thank you for your feedback.
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