Our oven stopped working, called the helpline... very helpful, thank you, first appointment we weren't available so rearranged to a date we would be in, got a text the day before stating the enginee... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Engineer came replaced a circuit board and check that it was working from a different wall socket to which the machine was to be plugged into. Her checked the congruency of that socket and not the soc... Voir plus
Disappointed with delay, and lack of contact from repairer totally. However engineer that arrived was great and fixed our 6 month old oven in twenty minutes, even showed up with the correct part witho... Voir plus
The service was exemplary. Darren called when he was 50 minutes away. He was super, completed the work very quickly being very polite and pleasant. Also assisted me by correcting the gas rings! The... Voir plus
À propos de l'entreprise
À propos de The CDA Group Ltd.
Écrit par l'entreprise
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Coordonnées de contact
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Royaume-Uni
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,1
Bien
7 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Agents were very polite and courteous.
Agents were very polite and courteous.
My issue was resolved in a timely manor.
12 mars 2026
Réponse de The CDA Group Ltd.
Hi Ian,
Thank you I will pass your compliments onto Zelia your Case Handler and Aaron your engineer.
Réponse de The CDA Group Ltd.
Good Morning Hilary,
Thank you for your post. Svetlin the engineer that looked after you will be delighted.
Réponse de The CDA Group Ltd.
Good Morning Pauline,
Thank you for your feedback.
Very happy
Very happy. Engineer Aaron was superb, friendly and professional and sorted both issues quickly.
11 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon,
Thank you for your feedback . Aaron will be delighted.
I have had an AMICA cooker for just…
I have had an AMICA cooker for just over 12 Months and both elements have perished already. They replaced my bottom oven element after 3 weeks of me contacting them. The engineer booked the grill element replacement while he was here on the 9th March and they cannot attend until the 26th March. So another three weeks from date of reporting.
I am also extremely disappointed with the quality of the appliance. I have had it just over 12 months and both elements being replaced is ridiculous My last cooker lasted 10 years with only one repair needed in it's lifetime and whilst I am fully aware in our throw away society appliances are not built to last anymore, but still I would expect to get more than 12 months usage out of it before repairs are needed. Don't buy AMICA appliances whilst they are middle of the road in terms of price, they are not cheap and they are definitely bottom of the pile in terms of quality and value for Money. I am now in the position that once the grill element is replaced if they go again it will be out of warranty and I will have to replace the cooker after only 2 years!!
I must say this review is no reflection on the engineer who attended, he was extremely professional and courteous.
9 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon,
I am sorry that you have had such a difficult customer journey with us I have just sent you a request for some more information so I can look into this further.
But you don't listen
At the request of CDA here is a review of their products. A number of years ago we purchased a CDA oven whilst have a new kitchen. 2 service visits in 18 months oven replaced. The dish washer we had, again CDA needed a new control board in the first 12 months. Move on to mid 2023, moved house new kitchen. Not all CDA appliances this time. However, after 3 months seal on the micro wave combi oven needed replacing. After 18 months over packed up, this being the evening of the 23rd December, CDA, can be with you late Jan...oven meet tip, replacement oven, BEKO fitted. Repair needed again on Microwave combi oven as main function illuminated panel needed replacement, common fault, what can i say... CDA = Crap Domestic Appliances, no sign of an apology.
12 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon,
I have looked into this and I am sorry that our planning department ignored your email with the dates you were able to be around and can only apologise for the issues that you have experienced on your various appliances . It is not common for our appliances to break down on such a regular basis.
Long wait for parts.
I paid for an engineer visit and was then told that the parts could take up to 16 weeks!
I forgot about it and touched base every so often, until two months later...I received an email to say that an engineer was booked in.
Yay.
Mick arrived promptly and got on with his job. No issues. Replaced the part and all other components and circuitry linked to it, just in case.
Mick explained the repair and checked the microwave was working properly. Clean, tidy and professional.
Apart from the wait on parts, which cant be helped, I had a great experience. This is the only reason I gave a 4 start.
10 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Hi Darren,
We are so sorry that you had to wait so long for the part but we are pleased that it all worked out in the end with a successful repair.
Friendly and professional service
Graham was brilliant when he came to fix our wine fridge. Rang up to let me know his ETA and was bang on time. He was chatty and friendly and managed to sort the problem within 15 mins. Fridge is fully functioning again!
10 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Ciaran,
This is super to hear, thank you for your kind words.
I will share your kind comments with our engineer Graham, who I know will also be delighted.
EXCELLENT SERVICE
Graham arrived, checked the appliance issue, cracked on whilst the wife was working away in the background. Replaced the element and was done with no mess and in good time. Oven working as good as new again.
14 février 2026
Réponse de The CDA Group Ltd.
Good Afternoon Jason,
I'm delighted you were impressed with our engineer, Graham's aftercare.
Thank you so much for sharing.
Aaron came today to fix my oven and I’m…
Aaron came today to fix my oven and I’m very happy with the service. He was professional, friendly, and clearly knew what he was doing. He quickly identified the problem and fixed it efficiently. Everything is now working perfectly. Thank you, Aaron, for a great job!
11 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Marina,
Thank you for taking the time to leave us a 5* review, its wonderful to hear you were impressed with our engineer Aaron.
Réponse de The CDA Group Ltd.
Dear Andy ,
Thank you for your kind words.
We're thrilled to hear you had a positive experience with our customer service, your comments will be shared with our team who looked after you.
The process was a bit drawn out as the…
The process was a bit drawn out as the engineer was given the wrong telephone number to contact me on. Otherwise the process worked effectively.
11 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon Tom,
Thank you for your feedback.
I'm sorry to hear of the issue regarding your contact number, I'm glad to hear this has been resolved.
Super engineer
Super engineer, very engaging fixed the element on our oven, the only issue we had to wait nearly a week to have it fixed.
Can’t fault the gentleman however fixed in no time at all, thank you Aaron.
10 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good afternoon,
Thank you for sharing your experience , we really do appreciate it.
They said they will be in touch in next…
They said they will be in touch in next 48hrs its been 6days no update
5 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Mr Alli,
Thank you for contacting us & for the feedback. I have sent you a request via Trustpilot for further information so I can look in to this.
The engineer came as arranged and was…
The engineer came as arranged and was able to rectify the fault with the tumbledryer. Thank you.
6 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon Mr Lown,
Thank you for your positive feedback.
We are glad to hear that the fault has been resolved. Your feedback is valuable to us and will be shared with the relevant teams.
The repair was scheduled for a…
The repair was scheduled for a convenient time for me. I received updates on the day. The repair was carried out to my total satisfaction and I strongly recommend this company to others.
9 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon,
It's wonderful to hear that our team provided an excellent service, as we expect.
Thanks for leaving your review.
Réponse de The CDA Group Ltd.
Thank you for the review.
I am really glad to hear that you are pleased with the service provided by our engineer Gary.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
New appliance that does not work and is…
New appliance that does not work and is not fit for purpose. Engineer came out to fix and stuck cardboard down the back of it. Funnily enough it still doesn’t work
6 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Emily,
Thank you for your feedback, I'm sorry to hear your aftercare journey has not been positive.
I have looked into the case & can see the engineer tested the unit & confirmed this is working to specification.
The noise is due to the ducting oscillating with the plastered wall, our engineer suggested a foam backing noise reducer to help with this.
If you wish to discuss this further please do contact us on 01949862012.
Excellent service quick service only…
Excellent service quick service only had to wait 9 days for an engineer to come out
6 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Daren,
Thank you so much for your feedback, its wonderful to hear that you were impressed with our aftercare.
I will share your review with our team who looked after you.
Very organised customer service and the…
Very organised customer service and the engineer that came out knew exactly what was wrong and gave me other advice this company deserves ten out of ten
6 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Ellie,
We're delighted that you are happy with our aftercare. Thanks so much for taking the time to share your kind feedback.
I will share your comments with our team who looked after you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.