Engineer came replaced a circuit board and check that it was working from a different wall socket to which the machine was to be plugged into. Her checked the congruency of that socket and not the soc... Voir plus
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Lisez les avis des autres
Our oven stopped working, called the helpline... very helpful, thank you, first appointment we weren't available so rearranged to a date we would be in, got a text the day before stating the enginee... Voir plus
Danny was excellent today - he explained everything he was doing and why - ended up changing a few different things and got our combination oven microwave repaired in no time. Really nice guy.
Disappointed with delay, and lack of contact from repairer totally. However engineer that arrived was great and fixed our 6 month old oven in twenty minutes, even showed up with the correct part witho... Voir plus
À propos de l'entreprise
À propos de The CDA Group Ltd.
Écrit par l'entreprise
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Coordonnées de contact
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Royaume-Uni
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,1
Bien
7 k avis
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Aaron the engineer was friendly and…
Aaron the engineer was friendly and efficient, did a great job ,very happy 😊
18 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Jane,
Thank you for your feedback. We appreciate you taking the time to share your positive experience & we're happy to hear that you were impressed with our engineer Aaron.
We had a small problem with the item…
We had a small problem with the item purchased. Took some time to get the spares but were kept informed all the way.
18 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Tony,
Thank you for your kind feedback, im sorry to hear of the delay regarding the required parts. Its great to hear you were kept up to date & that the repair is now complete.
Excellent service
Excellent service. Punctual and solved the problem of oven door not opening. Thank you!
17 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Devon,
Thank you for your kind words, this is fantastic to read. I will share your comments with our team who looked after you.
Very nice men visited twice very happy…
Very nice men visited twice very happy with service
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Mrs Gray,
Thanks for taking the time to share your experience with us. Your feedback is important to us & we are delighted you were impressed with our engineers.
Absolute rubbish company.....engineer…
Absolute rubbish company.....engineer was booked for 17/03, received a text on the 16th to say he was on his way( no one arrived), waited all day on the 17th, phoned CDA who said engineer came yesterday & appliance was OK... what a joke
17 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Mr Wilkinson,
Thank you for your feedback, I'm so sorry to see that our engineer did not attend on the expected date & that you were not informed. We completely agree that this service is not acceptable.
I can see you have since spoken with us & the date has been rebooked.
Thank you for bringing this to our attention, this case will be reviewed in detail for reflection & training purposes.
Repairs to a broken wine cooler
Our ageing wine cooler broke down. I contacted CDA and an engineer date was confirmed very quickly. Graham arrived well within the timeslot and was very knowledgable and friendly. He quickly identified the problem and gives a new part. Thank you.
17 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Martin,
Thank you so much for your kind review, I'm delighted to hear that our engineer Graham was able to repair your wine cooler in a quick & friendly manner.
Engineer made things worse
All went well until the engineer fitted a new door on our dishwasher. Now the door doesn't fit properly and it leaks. Still waiting for some action to rectify this. Slow response.
12 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Mr Matthews,
Thank you for your feedback, I'm sorry to hear this is yet to be resolved.
I have contacted our service provider who will make contact directly with you within 48 hours to arrange a revisit date to resolve the issue.
If you wish to discuss this further please do contact us directly on 01949862012.
CDA - Poor customer service and poor communication
Fault in LCD clock required a circuit board to be replaced. CDA arranged an engineer to attend on 12/02/26 but the engineer called up on the day to say that he had not received the part and the repair would have to be rescheduled. The engineer requested that the new circuit board be sent directly to my home address and the board was received a few days later.
CDA rearranged the engineer to attend - no consultation with me.
You have to wait until the day before to be informed (by text) of whether the engineer visit will be a morning or afternoon visit.
Over a month later the engineer attended and he brought a replacement circuit board with him. He was surprised to find out that a replacement circuit board had already been sent to me!!
The repair was straightforward and the new board installed successfully in a matter of minutes.
I was disappointed that the engineer then asked me to dispose of the faulty circuit board. I was surprised that CDA do attempt to repair or recycle the faulty circuit board.
CDA’s communication is just through text messages apart from the original call to report the fault. Generally CDA’s customer service is poor and very impersonal.
16 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for the much valued feedback regarding your repair journey, I'm so sorry to hear this was not positive.
Having looked into this I must agree that our communication on this occasion has been poor & I can completely understand your frustration regarding this.
Thank you for raising this with us, I will pass your feedback on to all of our relevant teams for reflection & training purposes.
If you wish to discuss this further then please do not us directly on 01949862012.
Very professional …
Engineer called with ample advance notice, at the expected time. Very courteous and professional.
17 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Janet,
I'm delighted to read you were impressed with our engineer, thank you so much for sharing your positive repair journey.
Excellent company
All of the members of staff that I spoke to were extremely helpful and professional and the engineer, Graham, was fantastic! He quickly found the problem with my freezer and fixed it. Would highly recommend.
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for the kind review, its wonderful to hear. We'll make sure to pass on your comments to our team who looked after you.
Efficient and effective service
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
Many thanks for your kind words and 5 star rating. It's wonderful to hear & very much appreciated.
Excellent service
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Mrs Hill,
We really appreciate you sharing your experience and taking the time out of your day to write us a five star review, thank you.
Réponse de The CDA Group Ltd.
Thank you Susan for the great review, this is super to hear & will be shared with our team who looked after you.
Aaron was super freindly and fixed all…
Aaron was super freindly and fixed all our issues. Very happy with the service
16 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Max,
Thanks for the great review.
We are happy to hear that you were impressed with our engineer Aarons service.
Please do not hesitate to contact us again if you need further assistance.
Call out unnecessary
I paid for a call out and when the engineer called he stated there was no need for one as it was a 5 min task to remove a cover and plug in the new light fitting, easily done without an engineer
16 mars 2026
Réponse de The CDA Group Ltd.
Good Morning Barbara,
Thank you for your feedback, I'm sorry to hear that you were disappointed with the service regarding your CDA fridge repair.
As the fridge has a LED light, we do have to recommend a engineer/electrician attends to replace these. The call out was chargeable due to the fridge being outside of our two year labour warranty.
Excellent service
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your feedback, we really appreciate you taking the time to leave us a review.
Amica tumble dryer fix
Took about a week but engineer came fixed the problem with a smile all good thanks
13 mars 2026
Réponse de The CDA Group Ltd.
Good Morning David,
Sorry you had a little wait for your repair but we are pleased the repair was a success.
Réponse de The CDA Group Ltd.
Good Morning Michael,
Thank you for sharing your positive experience with CDA.
Agents were very polite and courteous.
Agents were very polite and courteous.
My issue was resolved in a timely manor.
12 mars 2026
Réponse de The CDA Group Ltd.
Hi Ian,
Thank you I will pass your compliments onto Zelia your Case Handler and Aaron your engineer.
Réponse de The CDA Group Ltd.
Good Morning Hilary,
Thank you for your post. Svetlin the engineer that looked after you will be delighted.
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