The CDA Group Ltd. Avis 6 543

Had to wait a long time to get my oven fixed 😯 this is the second one faulty 😠 but the engineer was great very polite very quick done a great job , just hope this new element lasts longer than the other 2 fingers crossed 🤞

Turned up on time, polite and efficient engineer(Mick)

Struggled to get the fridge fixed for more than a year. Multiple visits with no outcome ,left in dark for months, got an email 6 months after asking me if the fridge has suddenly started working ,what a joke

The gentleman that came was very friendly and chatty and had the job completed in no time.
I would also like to thank them for their timing as they knew I had a funeral to go to on the afternoon

Very efficient and understanding towards the customer. Keeps the customer informed of all aspects of any issues that you may have.

CDA came out to fix my oven as the element had gone. It was still under warranty so there was no cost.

The engineer, Danny, was spot on—turned up, got straight to it, and sorted the issue without any fuss. He also showed me a couple of things about the oven I didn’t know, which was useful.

All in all, a straightforward job done properly. Can’t really ask for more.

The dishwasher that I've been using a 5 months was faulty and they weren't able to resolve the issue. When I called CDA customer service the women who I spoke to she was very rude

Service engineer arrived on site with spare part for the oven on his hand and s smile on his face! Knew the product well and changed the faulty part swiftly. Excellent service.

Just the ease of how things were dealt with and the great friendly staff.

It took six months to finally get the required spare part for my combo oven however when Engineer visited he was very polite, efficient and professional

I had really great customer service for my dishwasher. However my integral fridge freezer is dripping water down the back and growing mould. When I complained I had to pay over £130 to get someone to come out. He was rather patronising and asked for a bit of cable (from any old parcel) to stick up the vent at the back of the fridge to clean it out. It took 5 minutes and it could have been suggested on the phone BEFORE taking my money. The fridge is still wet inside and growing mould....

Had a problem with the oven, had an appointment with a CDA engineer which I accidentally missed. 0 problem with that on their end and they rebooked it right away.
Engineer came round and everything was sorted in less than 5 minutes. Fast, polite and effective.

Andy came on time, called to say he was on the way and fixed my appliance without any fuss. He was knowledgeable and efficient...great job.

Issue not resolved and no response from yourself

Customer service was excellent and so was the attitude of the engineer that attended.
My isdues was resolved quickly and to my full satisfaction

Hob broke down for the 2nd time in 3 year.
Week and a half to get an engineer visit, where the spare part hadn't arrived

Another week and a half to come back and then the wrong part had been ordered due to the wrong model number on the system, despite having been repaired before and having the correct model number on the cover provided by D&G.

So another week and a half for the final repair to be made.

Engineer was very pleasant. But substandard products having broken down twice in two years, the engineer basically admitted the products are built in Europe and can't handle our electricity supply. And over 4 weeks to repair a hob, which was extremely inconvenient.

Quick fix , Eng was friendly.
However it took them a week for them to come after raising the issue as urgent .

Mick Arrived well within the time slot and got straight in with it. Very personable and was done very quickly