I ordered a peavey guitar amp 12 months ago and it was out of stock and it was a battle to get a refund, but recently I dealt with Pete who told me the last manager isn't there anymore and he was te... Voir plus
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Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Voir plus
We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Voir plus
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Voir plus
À propos de l'entreprise
- Magasin d'instruments de musique
- aussi dans
- Atelier de réparation d'instruments de musique
- École de musique
- Service de location d'instruments de musique
Écrit par l'entreprise
For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.
Coordonnées de contact
12-14 King William St, 5067, Kent Town, Australie
- 08 83319246
- sales@ceceresmusic.com.au
- ceceres.com.au
2,5
Bas
157 avis
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Challenge finding what I wanted but…
Challenge finding what I wanted but staff were positive and responsive. Fantastic customer service.
5 mai 2021
Great at asking for reviews poor at…
After a false start did all they could to get me my order.
18 avril 2021
Very good service and fast delivery.
17 avril 2021
Ordered product weeks ago
Ordered product weeks ago, no correspondence as to when it will arrive.
10 avril 2021
I very rarely give 5 stars...
I very rarely give 5 stars, but at the time of visiting Cecere’s Music they were in the middle of moving locations. And whilst they probably would have preferred to spend time on organising the shop, they spent some of that time looking for the instruments I enquired about... they could have easily asked me to come back in a few days when they were finished with sorting the new location.
And after all that it ended up being a good value purchase for me too, thanks Cecere’s Music!
21 mars 2021
Excellent service
Excellent service and polite, prompt communication. I'll definitely buy from Cecere's again. Thanks.
26 février 2021
Prompt friendly service.
11 février 2021
Advertising items that are not in…
Advertising items that are not in Stock. Advertising an item on the website and also Ebay that is not in stock. Wasting my time chasing after a refund.
22 janvier 2021
Very quick to respond and delivery of…
Very quick to respond and delivery of product was very quick.
12 janvier 2021
Lovely people
Lovely people to work with. Extremely helpful attempting to have our order received for Christmas.
Highest standard of customer service.
29 décembre 2020
Excellent service at very competitive…
Excellent service at very competitive prices
17 décembre 2020
Avis spontané
How not to provide customer service
I ordered and paid for a loudspeaker on the website. It gave the impression that it was in stock. A week later I had still not received an email to confirm that my order had been received or the item had been shipped. After I sent an email asking where it was up to a text message was sent to say it was not in stock and would not be until at least March. I have not even had an email reply. During that week I had a speaker box made specifically for that model. If I had been told straight away it was not in stock I would have stopped that. This is totally unprofessional.
16 décembre 2020
Réponse de Cecere's Music
Hi Mark,
Thanks for the feedback. However our website never reflected that it was in stock, it refelects we need to get it from our supplier who unfortunately doesn't have stock and cannot get stock until next year. I also spoke to you on the phone with alternatives to which i was waiting to hear back from you.
Regards,
Dylan
Almost a fortnight since I placed the…
Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate the product I haven’t even received yet. Just a thought but maybe you ought to email saying it’ll take a while to get your item. Setting realistic expectations is so important to customer service. I chose an Australian shop instead of buying from abroad, please don’t make me regret that choice.
2 décembre 2020
Online ordering with in store pickup
Ordered a yukelle online to be picked up in store and within a week we received notification that it had come in and we were able to go in store and pick it up. Good service, convenient, and plenty of choice. Customer service throughout was excellent. A great place to shop.
26 novembre 2020
First Class Service
I purchased a quality cello at a great price. First class service. The team responded to my email promptly and answered all of my questions. Thank you for a smooth shopping experience.
23 novembre 2020
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