Centrick Avis 

Pay for your yearly Estate charge - then sent a default for not paying - no reminder letters - send proof of payment - debt collection agency involved - show proof of payment to them who think it’s obviously a admin error - after a month get a email acknowledging the email - 20 days later get sent 2 invoices with no explanation no accompanying email just 2 invoices - tried to call - on hold for 24 minutes- absolutely terrible company to deal with - send a bill with no explanations what type of customer service is this!

Saf helped out brilliant for me today too bloke

Sufyaan Was very helpful in finding my missing parcel. Delivery driver delivered at the wrong place. Thanks Sufyaan

Raised an issue re an unexpected increase in our service charge.
Initially struggled to make headway, but this changed when our new contact Nandia took responsibility.
Nandia listened to the issue, understood our concerns and worked to find a satisfactory conclusion all round.
Thank you Nandia, good job!

Extremely poor communication and service.

I first reported a loss of my car park access fob and requested a replacement in December 2025. More than 10 months later, I still do not have working access to my residential car park.

I have repeatedly emailed Centrick, completed their formal complaints process and continued chasing afterwards. Almost all of my emails and follow-ups simply receive no response at all, and it is extremely difficult to get anyone to take ownership of the issue.

Meanwhile, I am still having to pay for alternative parking because I cannot access my own residential car park.
Very disappointing that such a straightforward issue has remained unresolved for over 10 months.

I've had two letters in a week now asking me
to pay £313.08

i've only just paid £294.41, i'm not paying another large sum

bunch of vultures

**Edit** I have emailed already, email is rosie_avfc@hotmail

Saf Thank you for the summer party, really enjoyed it

To adhere to Trust pilot guidelines there will be no names and no personal data. Only my genuine experience thus far.

I wonder if the owners of Centrick Ltd (PHM Property Services UK Limited with Company House Number: 16377832, owned by the Nordic-based PHM Group/ Norvestor.com for more info, all of this is publically available information) is aware of the shenanigans going on at Centrick Ltd?

They have locked me out of the Mycentrick portal, meaning I am unable to pay. Meaning they enjoy being sadistic and bullying their clients. Ever heard of a reputable business of substance, doing such things?

They have never sent me any invoices. Only threats, solicitors and badgering/ bullying tactics.

They have also not sent me a 'change of use certificate' leading to loss of a prospective tenant and rental income. Is this fair I ask all landlords reading this? Taking longer than 8 months, and still I am waiting baffled at their response.

Though they seem to know it not, Centrick is strictly bound by statutory regulation, consumer protection laws, and industry codes of conduct regarding how they demand money and use solicitors. Solicitors such as the avaricious, covetous and rapacious JB Leitch. Begs the question, does that adhere to their slogan 'To make customers' lives better everyday, the Centrick way' - and if yes, I ask how?

In reality, it should be 'to make customers' lives a living HELL everyday, the Centrick way'.

From one landlord to another, do NOT avoid them, rather aid all landlords and TELL ALL LANDLORDS to avoid them, as they appear not to have any scruples.

Wishing I had read the reviews on Trustpilot and google reviews earlier. Feel free to do the same.

Finally, You reap what you sow.

Update: I have sent my number numerous times and simply been ignored. As well as my emails to your credit controlling department. As well as not receiving any invoices.

I have reported sewer issues since I moved in to my property ,it all started in 2023 ,vile offensive odour ,Centrick were advised that the problem was from roots from a tree plus there is a kink in a pipe so unless its sorted the problem will remain,2026 the manhole chamber is still spewing toxic waste,i am still being charged every time Metro rod attends.Really! Is that fair.

Do not be fooled by the 5 star reviews naming individual on site staff,the reality of Centrick corporate management is a horror story.
My daughter is a leaseholder where cladding remediation has completely stagnated.Because she has dared complain and asked for updates regarding building safety deadlines,Centrick has actively retaliated by blocking access to the online resident portal.Even worse they have spent the last 5 months systematically returning and bouncing back her monthly service charge payments.INTIMIDATION.
This is a highly calculated,malicious tactic to artificially engineer lease arrears.There is a well documented link between Centrick,the freeholder(James Tuttiet/E&J Estates),and their preferred solicitors like PDC Law & J B Leitch.Their stock in trade is using manufactured defaults to pass files pass files to these aggressive firms,who pass on inflated insurance costs,doubling ground rents,and predatory legal fees or threaten forfeiture.Please look up the public reviews on them to see how they operate.
If you are freeholder looking to abuse your leaseholders Centrick is your go to management company.If you are a freeholder looking for an ethical or a buyer looking at a Centrick managed block,stay away.They care more about gaming their online score than basic resident safety consumer rights and legal compliance.

Centrick building and estate management have delivered a consistently poor service. They have repeatedly shown a lack of regard for residents and a poor grasp of property owners rights and contractual obligations. They have repeatedly failed to respond to emails and formal complaints within their own policy timescales.

Centrick also attempted to charge for services they weren't contracted to deliver, and had no evidence of delivering. When challenged on this it took numerous phone calls and emails with repeated dismissals, the issue only being resolved when escalating to a director.

Centrick is such a scam 😃 every time I write a bad review, they reply to it ‘requesting more details’ which is asking me to email a customer service email. Every time I do this, they ignore me, I never receive a reply, they delete my bad review and keep their high score on Trustpilot.
Don’t trust them, the way they handle things is not only unprofessional and unethical, it is often (in my personal case) illegal.
My formal complaints about a specific person always get addressed by that same person, and after demanding them addressed by someone else, they get assigned to someone who is suspiciously connected to our previous management company that was let go due to underperforming. I can’t imagine Centrick
Being allowed to operate much longer, there are multiple cases being collected against them. If you have a choice- avoid,avoid avoid
Update: they just wrote the same exact thing I am complaining about underneath this review. ‘Email our customer service team’. I did, numerous times- you do not reply, ever. They are about to delete my review now 😂

As always Sufyaan at liberty place has been absolutely amazing as always.

I have been a resident at The Metalworks since 2021. We have had a sewage issue in the building car park on and off since 2022.

It’s 2026 and Centrick has not been able resolve. Slough Borough Council is involved, BBC has made a news article about it, Centrick simply don’t want to deal with the issue.

If they cannot fulfil their responsibilities then Centrick should stop managing and close down the company.

I hope the freeholder of this building who are Seven Capital take notice and help residents out of this misery.

The Metalworks is located in Slough.

Ayla went out her way to assist me today… thank you for your help! Credit to Centrick!

i dealt with Humza Tanweer who provided exceptional customer service. My request was dealt with very efficiently and the issue was sorted within 48 hours, communication was clear and concise, responses to emails were done of the same day, very rare in this current day

I have received a bill of £308, an additional £212 onto my quaterly charge as a backdated payment, despite the fact I have already paid all up to date payments and have screenshot proof of this, the invoice itself is so limited, the My Centrick app isnt showing any of my payments or Bills, I am so upset and this is adding tp my anxiety and stress levels, why cant they just get the bill right, where is all this added money coming from, why is there no information on the app, such poor poor service.
Also there response to this negative review is rubbish as I have messeged them on that email half a dozen times already and they have ignored all of my Emails, this company is a SCAM and I will be taking legal action, UPDATE, I waited on the phone for 1 hour only for them to just hang up on me after I sent the required information and proof of payment, disgusting

Charlotte Provides exceptional Service and the accomodation is well looked after and presented

Terrible service.
They email me: "If your enquiry is of an urgent nature, please call 03330 124 125"
But every time I call this number, it takes more than 1 hour to connect and they do not provide the direct number of the management team of my building.
And when I send an email, I got a auto reply that I would got the answer in 3 working days but it take more than 1 month, no reply from them.
Terrible service.

The Liberty place summer party hosted by Saff was great, the best one yet. Was a brilliant time with all the neighbours, the bouncy castle for the kids and the food was exceptional. Thanks again, looking forward to next year!