The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Voir plus
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Lisez les avis des autres
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Voir plus
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I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Voir plus
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Voir plus
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À propos de Centrick
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Coordonnées de contact
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Royaume-Uni
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
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Superb experience at The Saxons
Superb experience at The Saxons especially with Charlotte and the team here since day one. Highly recommended!
19 juin 2026
Avis spontané
Réponse de Centrick
Hi Ratchaphol,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you have had such a positive experience at The Saxons and that Charlotte and the team have made such a great impression from day one.
Creating a welcoming and supportive environment for our residents is something we really value, and it is fantastic to hear that the team has helped make your experience such a positive one.
We will be sure to share your kind feedback with Charlotte and the wider team - they will be thrilled to receive your recognition.
Thank you again for your recommendation and for being part of The Saxons community.
Kind regards,
Centrick
Charlotte at The Saxons
Charlotte the property manager has been exceptionally patient , kind and helpful from the time I moved into the Saxons. She is attentive and makes it her personal agenda to make sure that every resident has the best experience possible.
Other than the friendly , knowledgeable and helpful staff I like the location. It is close to the city centre, and the bus station making many things within reach.
19 juin 2026
Avis spontané
Réponse de Centrick
Hi Kamara,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at The Saxons and that Charlotte has made such a positive impact during your time living there. It is fantastic to hear that she has been patient, kind, and helpful, while always going above and beyond to support residents and create a welcoming environment.
We are also pleased to hear that you enjoy the location and the support provided by the wider team. Creating a positive resident experience is something we are passionate about, and feedback like this means a great deal.
We will be sure to share your kind words with Charlotte and the team - we know they will really appreciate your recognition.
Thank you again for your feedback and for being part of The Saxons community.
Kind regards,
Centrick
OUTSTANDING SERVICE
I am writing to express my sincere appreciation for the exceptional service I received from your staff member, Amin Nazir.
Recently, I received a statement for my apartment service charges that included items marked as “balancing figures,” which I could not understand. As a result, I withheld payment. This led to a rather threatening letter from your credit control department.
I visited your offices in Birmingham and had the pleasure of meeting Amin Nazir. Although he does not work in the credit control department, he immediately made me feel welcome, asked me to take a seat, and personally went to speak with the credit control team on my behalf. He then returned and clearly explained the balancing figures in a patient and professional manner.
Once I understood the position, I paid the full outstanding amount by online transfer the same day.
Amin’s helpful, courteous, and proactive approach turned what could have been a very negative experience into a positive one. At 76 years old and with many years in business, I have dealt with countless organisations and staff. I can say without hesitation that Amin demonstrated genuine leadership qualities and outstanding customer service. He is truly a “jewel in the crown” for Centrick, and you should be very proud to have him as part of your team. I would happily employ someone of his calibre as a CEO.
Thank you again for having such a dedicated and capable member of staff. I hope this feedback reaches his managers so that his efforts are properly recognised.
Yours sincerely,
Mr C.Shah (Director)
SAPRI LTD.
17 juin 2026
Avis spontané
Réponse de Centrick
Hi Mr Shah,
Thank you so much for taking the time to share such thoughtful and detailed feedback.
We are delighted to hear about your experience with Amin and the support he provided during your visit. It is wonderful to know that he took the time to understand your concerns, offer reassurance, and help clarify the information around your service charge statement in such a professional and approachable way.
Providing a helpful and positive experience is extremely important to us, and Amin’s willingness to go above and beyond — even outside of his usual department — is a fantastic example of the service and teamwork we aim to deliver.
We will be sure to share your kind words with Amin and his manager. Recognition like this means a great deal and we know Amin will be incredibly proud to hear your feedback.
Thank you again for your lovely comments and for taking the time to recognise Amin’s efforts.
Kind regards,
Centrick
Victoria Point
I live in Victoria Point in Ashford and can’t say enough about how amazing our building manager Hayley has been since day one!
I’ve lived here for over 3 years now and Hayley has always been incredibly kind, helpful and professional in every aspect of her work, always going above and beyond to keep the building in good condition and the residents within happy and safe.
I know without a doubt that I can always rely on her for any issues I experience within the building no matter how big or small. I seriously can’t thank Hayley enough for making living here so worthwhile.
17 juin 2026
Avis spontané
Réponse de Centrick
Hi Cici,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at Victoria Point and the positive impact Hayley has had during your time living there. It is fantastic to hear that she has consistently been kind, professional, and supportive, while going above and beyond to help create a safe and welcoming environment for residents.
We know how much of a difference a dedicated building manager can make, and we are incredibly proud to have Hayley as part of the team. We will be sure to share your lovely feedback with her — we are sure it will mean a great deal.
Thank you again for your kind words and for recognising Hayley’s hard work.
Kind regards,
Centrick
I would say Centrick has been providing…
I would say Centrick has been providing an appalling service since taking over the management of our property over a year ago, but for me to be able to say that, they would have had to actually be ‘providing service’.
I often genuinely wonder what the staff do with their days when they get to the office as they have been blatantly ignoring our requests, for weeks and months, including requests involving genuine safety and legal concerns. The property manager, K.N., has only responded to a formal complaint (after over a year of requests, calls, emails regarding an issue assigned to her personally) suggesting an insultingly low ‘good will gesture’ and no actual solution to the issue complaint was regarding, and when I replied with a request for clarification, I continued getting ignored for months after and am still being ignored at the time of writing this.
Centrick as an organisation makes me experience second hand shame. I strongly believe that they will soon be facing legal consequences for the way they operate.
16 juin 2026
Avis spontané
Réponse de Centrick
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the seriousness of the concerns you have raised, particularly regarding communication, outstanding requests, and matters you feel relate to safety and compliance.
We understand how frustrating it can be when you feel your queries have not received the response or resolution you expected. We take resident concerns seriously and would welcome the opportunity to review the history of the issues raised and ensure they are looked into by the appropriate team.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been living in Library Place for…
I have been living in Library Place for 2 years and Saf is my go to person if i need any help. Big thank you
15 juin 2026
Avis spontané
Réponse de Centrick
Hi Muhammad,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have enjoyed your time at Liberty Place and that Saf has been a reliable source of support throughout your residency. It is wonderful to know that he has consistently been there to help whenever needed.
We will be sure to pass your kind comments on to Saf, who will be pleased to receive this recognition.
Thank you again for your feedback and for being part of the Liberty Place community.
Kind regards,
Centrick
Centrick are lucky they have great people working for them...
As a wider company, Centrick is absolute garbage but the team that work in the building are total gems and the only reason I can give Centrick 5 stars is because of them. The concierge team, the maintenance and the cleaning staff have some of the kindest and hard working people they could hope to employ and they don't deserve the kind of things Centrick allows them to handle on a daily basis so shout out to the team at the Orion Building, especially Adriana! Without you all, the place would fall apart (more than it already physically is!)
15 juin 2026
Avis spontané
Réponse de Centrick
Hi Becky,
Thank you for taking the time to leave your feedback.
While we are sorry to hear of your wider concerns, we are delighted to receive such positive comments about the team at Orion. Our concierge, maintenance, and cleaning teams work incredibly hard to support residents each day, and it is wonderful to hear that their efforts have made such a positive impact on your experience.
We are especially pleased to hear your recognition of Adriana and the wider team. We will ensure your kind words are shared with them, as feedback like this means a great deal and highlights the dedication they bring to their roles.
Thank you again for your comments and for taking the time to recognise the team’s hard work.
Kind regards,
Centrick
Brilliant service from saf at liberty
Brilliant service from saf at liberty
15 juin 2026
Avis spontané
Réponse de Centrick
Hi Ayush,
Thank you for taking the time to leave a review.
We are delighted to hear that you received brilliant service from Saf at Liberty Place. Providing a positive experience for everyone who visits and works within our developments is something we take great pride in.
We will be sure to pass your kind feedback on to Saf, who will be pleased to hear your comments.
Thank you again for your feedback.
Kind regards,
Centrick
Humza was extremely helpful and sorted…
Humza was extremely helpful and sorted out my problem.
Thank you Humza.
Elizabeth Baynton
3 juin 2026
Avis spontané
Réponse de Centrick
Hi Elizabeth,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Humza was able to assist you and resolve your issue. Providing helpful and efficient service is something we strive for, and it is always wonderful to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Humza. Thank you again for your feedback and support.
Kind regards,
Centrick
Dev was very professional and helpful…
Dev was very professional and helpful this morning and answered all my questions.
12 juin 2026
Avis spontané
Réponse de Centrick
Hi Mr Selby,
Thank you for taking the time to leave a positive review.
We are delighted to hear that Dev was able to assist you and that you found him to be professional, helpful, and informative. Providing excellent customer service is extremely important to us, and it is always great to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Dev. Thank you again for your feedback.
Kind regards,
Centrick
Disgusting Customer Service
If I could give this company no stars I would . I am currently as I’m typing been trying to get through to their credit control team . I have been on hold for 1 hour and 35 minutes and counting and have been 2nd in the queue with the estimated call wait time of 14 mins 59 seconds that was 60 minutes ago.
This company never answers calls or emails . I have emailed them twice regarding this issue back in January when they first sent me a demand notice and again this month when they sent me another and no one has replied back to me. I have tried calling and can never get through to anyone . Then today I received a stage 2 fee of £120 on my account because they require full payment of my remaining service charge. When I pay monthly for my service charge and have done so since 2010 when I first brought the property . I can't get through to speak to anyone it is beyond stressful .
They have closed at 17.30pm but now at 17.50pm my call is saying “Your call will be answered by the next available operator . Well there isn’t anyone working now if they are closed so why keep saying my call will be answered. I could be on hold till midnight if I was stupid enough to do so. I feel stupid being holding on for as long as I have. Its beyond belief it really is.
And when I try again tomorrow it will all start over again. What can you do with customer service like this ????
11 juin 2026
Avis spontané
Réponse de Centrick
Hi Mandy,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced and appreciate how frustrating and stressful it must have been trying to get assistance with your account.
We understand your concerns regarding waiting times, communication, and the service charge payment query you have raised. We aim to provide timely support and clear information, and we are sorry that your experience has not met those expectations.
We would like the opportunity to review your account and look into the points you have raised, including the correspondence and payment arrangements mentioned. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been working Liberty Place on…
I have been working Liberty Place on behalf of Oracle and Saf has been great! Helping us access everywhere we need to be and coordinating our next steps.
Top guy!
11 juin 2026
Avis spontané
Réponse de Centrick
Hi Jack,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Liberty Place and that Saf was able to provide such helpful support throughout your work on site. Delivering excellent service and assisting visitors, contractors, and residents alike is something we pride ourselves on, so it is fantastic to hear that Saf made such a positive impression.
We will be sure to pass your kind feedback on to Saf and the wider team. Thank you again for your comments.
Kind regards,
Centrick
I would like to give a big thank you to…
I would like to give a big thank you to Khalid at the Orion for all his help and advice while I stayed at the Orion. A top concierge.
11 juin 2026
Avis spontané
Réponse de Centrick
Hi Tahira,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Orion and that Khalid was able to provide helpful support and advice throughout your stay. Delivering excellent service is something we take great pride in, and it is wonderful to know that Khalid made such a positive impression.
We will be sure to pass your kind comments on to Khalid and the team. Thank you again for your feedback, and we wish you all the very best for the future.
Kind regards,
Centrick
Just moved out from the Saxons and I…
Just moved out from the Saxons and I just wanted to leave a review on how wonderful it was to reside there, charlotte at the Saxons was absolutely amazing to us and we don’t think we’ll ever find such a lovely persona again in any other properties.
10 juin 2026
Avis spontané
Réponse de Centrick
Hi jervin,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your time at The Saxons and that Charlotte made such a positive impact on your experience.
Providing excellent customer service and creating a welcoming environment for our residents is incredibly important to us, so it is wonderful to hear that Charlotte went above and beyond. We will be sure to share your kind words with her and the wider team.
We wish you all the very best in your new home and thank you again for your feedback.
Kind regards,
Centrick
Victoria Point, Concierge
I live in Victoria Point, 143 George street, the concierge, Hayley is absolutely amazing, she has been so helpful in any queries or help we need. Always greets us with a friendly face and has a positive energy about her.
9 juin 2026
Avis spontané
Réponse de Centrick
Hi Ollie,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Had a very long waiting time on hold…
Had a very long waiting time on hold for a simple inquiry but when I did finally get through to the employee I spoke with he was helpful and understanding.
9 juin 2026
Avis spontané
Réponse de Centrick
Hi Raj,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Absolute amazing concierge team
Kal and Abdi have been very helpful and made it easier moving into the Orion building. They explained the building better than my agent. Thank you.
7 juin 2026
Avis spontané
Réponse de Centrick
Hi Ci,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
As usual incompetent
As usual incompetent . They changed bank account without informing me. Waiting now 2 hours for them to sent me over the new details . Also took nearly an hour for the call to be answered. Day 2 another phone call spoke to James he said he’d send me the details I need . Still no e mail. How can you pay a bill with no bank details. Surely all employees can’t be incompetent
8 juin 2026
Avis spontané
Réponse de Centrick
Hi Janice,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must be when you are trying to make a payment and do not have the correct information available.
We appreciate your concerns regarding the delay in receiving the updated bank details and the difficulty you experienced getting through to the team. We aim to provide clear and timely communication and will take your comments on board.
We would like the opportunity to look into this further and ensure the matter is resolved. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate and respond directly.
Kind regards,
Centrick
Hayley at Victoria Point has always…
Hayley at Victoria Point has always been a great help, especially sorting out any parking issues within the building
4 juin 2026
Avis spontané
Réponse de Centrick
Hi Liz,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Great service from Mustafaa
Mustafaa helped resolve my finance query quickly and efficiently; he was very responsive and happy to answer any questions I had. Thank you for all of your help Mustafaa! :)
3 juin 2026
Avis spontané
Réponse de Centrick
Hi Sarah,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
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