CEWE Avis 

1 123
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Cewe advertise they do instant prints, which i was assuming they would be in my hand when the transaction was completed. I ordered on the 27th August and I still haven't received them as of the 5th Se... Voir plus

Noté 4 sur 5 étoiles

Great graphic options - stickers, backgrounds and text choices. The ability to enlarge the photo before dropping in would be good (ie to verify its content/quality). “Gilting” option is excellen... Voir plus

Noté 5 sur 5 étoiles

Extremely easy software to design your book - whether you design it yourself or use suggested templates. Very intuitive. Amazing paper options (the photograpic paper choice is lovely and thick and oo... Voir plus

Noté 5 sur 5 étoiles

I've been using CEWE for many years and even though their prices have increased significantly, I have stuck with them because of the quality of the books. I do wish they would bring back discount offe... Voir plus

À propos de l'entreprise

  1. Service d'impression de photos

À propos de CEWE

Écrit par l'entreprise

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 47 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(1 123)

119 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Loved my albums when they arrived

Loved my albums when they arrived. Beautiful quality paper in both versions that I ordered. The process was easy to navigate and editing and arranging the photos was well explained and simple to use. Very happy and will use Cewe again.

17 août 2025
Noté 5 sur 5 étoiles

Photobook and app

The application to create the photobook crashed on me couple times, but I was working with around 200+ graphic so that could be it. It was resolved within days, Customer Support was easy to reach and helpful. The photobook turned out amazing, wonderful quality!

21 juin 2025
Noté 5 sur 5 étoiles

Convenient and straightforward.

It's very convenient to be able to create a book at your leisure, with no deadline, once you've got the software on your computer. The system is easy to use and the product of good quality. The printing doesn't take too long.

26 juillet 2025
Noté 2 sur 5 étoiles

Fast delivery Failure

I could choose 2 possible dates, standard shipping and fast shipping. I trusted fast shipping, paid extra, and parcel arrived after the standard shipping date.
Disappointing

25 juillet 2025
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Réponse de CEWE

Josip Peic,

Please accept our apologies that your order was delayed. I have reviewed this and as an apology for the delay we have processed a refund of your express fees and postage charge. Please allow up to 5 to 7 working days for the refund to appear in your account.

I understand how inconvenient and frustrating this delay must have been, particularly if you were relying on the order arriving on time, and I am very sorry that we fell short on this occasion.

We are reviewing our processes to help reduce the likelihood of this happening again and to improve our service going forward. Thank you for your patience and for bringing this to our attention.

Kind Regards,
Mya
Customer Service Support.

Noté 5 sur 5 étoiles

Excellent Wedding Album

I recently created a boxed Wedding Album gift for my niece. CEWE album was top class, the quality, service & price was beyond my expectations. I loved all the choices of design, colour, print etc which allows for great creativity. I could not recommend them enough. Thank you for an excellent album.

21 juillet 2025
Noté 1 sur 5 étoiles

Late

The photo album turned out well but the album even though I paid for swift posting didn’t arrive in time. It was to be a present. I never had the present on the day. They said they would refund me the fee that I paid for the express post when I complained about the service. I’m sure the company are informed when the item is delivered particularly express post. The refund never happened. There is no point getting a photo album done by this company if you need it on time. Be sure to give yourself at least four weeks extra for their said date in order to feel comfortable regarding delivery.

8 juillet 2025
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Réponse de CEWE

M S,

We are sorry to hear that you are not satisfied with our service.

I have reviewed your correspondence with our team, and I can see that we asked you to let us know if your order arrived late. If it did, we would refund your express delivery charge. That email was sent on 10.07.2025, and as we did not receive a response from you, we were not aware that your order had arrived late and the refund was not processed at that time.

Now that we are aware of the delay, we will process the express delivery refund for you and it should be with you in the next few working days. I apologise for any inconvenience this has caused and appreciate your feedback.

Kind Regards,
Mya
Customer Service Support.

Noté 3 sur 5 étoiles

First of all,I really like CEWE Photo.

First of all,I really like CEWE Photo.

I have ordered 4 photobooks so far and all of them are as good as I expected them to be,even people whose I am showing it to are surprised how nice and good quality the photobook is/are.

Only issue which I am having is with my last photobook which I create it CEWE App. I tried to order it and has 2 unsuccessful attempts. 2 times the payment went through and both times the order didn't,so I am still struggling to get my 5th photobook.
I was in touch with your team via emails,they were helpful but at the end no one could really tell me or help me to order it as they said it might be the software issue ir credit card issue.But I had ordered my all photobooks in the same way just for some reason the 5th one doesn't wanna go through.

27 juin 2025
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Réponse de CEWE

Marianna Coufalova,

Thank you for your feedback.

We are sorry to hear that you have been experiencing issues while trying to place your order. I can see that our team has been trying to help, but it has been difficult to determine the cause of the problem. Our last email to you was sent on 22/07/25, asking you some follow-up questions, but we have not yet received a response.

I apologise for how long this has been going on. If you would like to continue, please feel free to reply to our email so we can keep investigating and help resolve this for you.

Thank you for your patience and for bringing this to our attention.

Kind Regards,
Mya
Customer Service Support.

Noté 1 sur 5 étoiles

Not delivered on time

I ordered a photo book and I paid extra to have anexpress delivery so as to ensure that my photo book arrived in time for a special occasion. The book is still being processed today ( the delivery date). I received an email stating that the book is delayed and is estimated to take up to another four days. The event is at the weekend and I won’t have my present in time. If I had been told this from the beginning I could have organised something else.
My order number is 9220828856
I also emailed you prior to posting this review.

10 juillet 2025
Avis spontané
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Réponse de CEWE

MeMe,

We are very sorry to hear that you were not satisfied with our service.

We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.

Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.

Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or

Live Chat

Kind Regards,
Mya
Customer Service Support

Noté 5 sur 5 étoiles

Excellent service.

Excellent service.
East to use software with superb options for planning the book.
Book quality and presentation was excellent.
Adding extra pages a little pricy but worth it when you get the final product delivered.

14 juin 2025
Noté 4 sur 5 étoiles

All good with the quality of the print…

All good with the quality of the print and the timing of the order.
The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids etc.. nothing serious but the idea that our photos could get mixed up and someone else around the world could receive by accident one of my photos is a bit disturbing.

1 juin 2025
Noté 1 sur 5 étoiles

This company is a joke

This company is a joke. Ordered 2 framed prints in different dates. None of them arrived. Called the day the first delivery date was due and they told me they were both produced and they’d be dispatched next morning.
Called the morning after and they told me they wouldn’t arrive for Father’s Day.
Called in the afternoon to request a refund and they told me it was a mistake from the person who took the call in the morning and they’d be here on time.
Asked for a cancellation and refund cause at this point I had arranged an alternative present.
They charged me but successfully managed to intercept the parcels. So here I’m having paid them £150 for nothing
As of June 23rd I haven’t received my money back.

13 juin 2025
Avis spontané
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Réponse de CEWE

Lolo McCaw,

I am very sorry about the miscommunication you experienced during this process. I understand how frustrating it must have been to receive conflicting information about the status of your orders and the delivery dates, especially when you were relying on them for a special occasion like Father’s Day.

As soon as you let us know you no longer needed the prints, we took action to intercept the parcels before they were dispatched. I can also confirm that a full refund was processed for both of your orders, as you requested.

If you have not yet received these refunds, or if there is any outstanding issue, please reach out to us directly so we can investigate this further for you and ensure it is resolved as quickly as possible.

Thank you for your feedback. We appreciate you bringing these concerns to our attention and will use them to help improve our communication and service going forward. Sincere apologies again for the inconvenience caused.

Kind Regards,
Mya
Customer Service Support.

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ best printing company

⭐️⭐️⭐️⭐️⭐️
I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better than I expected! They truly brought our special memories to life.

I did have a small issue using the app to find the right sizes for my frames, but overall, it was a fantastic experience. I’m really happy with the results and can’t wait to print more photos soon. Thank you, CEWE!

20 mai 2025

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