Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Charitybuzz
Thanks so much for leaving us a review. We're so glad that we were able to answer your question! We're looking forward to you receiving your guitar soon, and our post-services sale is always happy to help if you have any other questions. Thanks again for the review, and for your support of a great cause.
Difficult to schedule VIP experience
I have been trying to get a VIP experience to see a live taping of The View scheduled for almost 2 months and it still is not scheduled. Emails either go unanswered (until I have to follow up) or are very slow. I also utilized their "Contact" form on their website to post a complaint. No response thus far. I will most likely end up disputing this charge with my CC company because I have zero confidence in Charity Buzz at this point. Keep in mind that there is an expiration date on these experiences so with each month that passes by without getting this scheduled, the higher risk of me not being able to utilize the experience. Not a good look for a first time customer!
12 juillet 2024
Avis spontané
Réponse de Charitybuzz
Hi there - thanks so much for writing this review, and letting us know that your redemption process isn't going as smoothly as it should. We're sorry that scheduling this experience has taken longer than expected, and recognize that this is frustrating.
Our post-sales services team is working with the team at the View to make sure that this gets back on-track in a timely manner, and they remain available should you have any other questions, or concerns. Thank you again for bringing this to our attention, and we look forward to you attending a taping of the View!
Uses SB’s “Shill Bidders”
Uses SB’s (auction industry terminology for “Shill Bidders” - please google search
“Shill Bidders”) So Trust Pilot asked me to be more specific and some details.
So look. Okay so they don’t use fake bidders all the time. Like not every single auction. That’s a no brainer. That would be too obvious right? But they use them when they feel they can. Like about maybe in about a quarter or a third or so of their auctions especially when it’s a big one.
So I read about fake bidders and how to look for all the signs that that’s what’s been going on here and there when they think they can do it and not be too obvious about it.
So just read up on shill bidders and fake bidders and know what signs to look for and what to watch out for in some situations.
It really will help.
15 juin 2024
Avis spontané
Super easy buying experience
Super easy buying experience. I didn’t expect the amount of follow-up and support to ensure I received and booked my winning experience. It was an awesome touch.
29 juin 2024
Réponse de Charitybuzz
Thanks so much for the kind words! We love to hear that every step of your Charitybuzz experience has been so seamless, and that our post-sales team has been so helpful.
We're looking forward to you redeeming this experience in the next few weeks, and know that you're going to have a great time. Our awesome post-sales team remains available to assist you at any point before then if need be. Thanks again for leaving us a review.
Good morning
Good morning
The overall experience was good, there were difficulties with your email, excepting my bid increases resulting in me, losing the bid however, your team of Charlotte Morris made it good by providing me the option to also purchase the item at the price it’s sold for
Thank you
28 juin 2024
Réponse de Charitybuzz
Thanks so much for taking the time to leave us a review. We're sorry you were experiencing technical difficulties, and are so glad that you reached out so that we could help. We're also glad that the donor was able make an exception, and offer the same package again so that you'll be able to redeem this experience after all!
We hope that you have a great time, and our post-sales team remains available to ensure that everything goes smoothly. Thanks again.
I haven’t ever participated in a…
I haven’t ever participated in a charity auction that charged the bidder a “buyer’s premium” (20%?). This seems like an auction looking for a reason to be called a charity.
5 juin 2024
Avis spontané
Réponse de Charitybuzz
We really appreciate you taking the time to leave us this feedback. Charitybuzz is proud to partner with with so many worthwhile charities, and everything won or purchased through our platform raises money for these causes. As an auction house, we also have a buyer's premium fee that applies to all auction wins that helps us to maintain a competitive spot in the industry. If you have any additional questions regarding this, or our platform, please send us an email, and we'd be happy to assist you. Thanks again for reaching out.
Réponse de Charitybuzz
We really appreciate these kind words, and you taking the time to leave us a review! We're so glad that you're enjoying what our platform has to offer, and can't wait for you to redeem your experience. Please reach out if our post-sales services team can help at any point, and thanks so much for supporting this wonderful cause.
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review. We always want our customers to have a great experience using our platform, and are so glad to hear that it's easy for you to navigate! We're so excited for you to redeem this experience, which is benefiting a great cause. Thanks again for the kind words, and don't hesitate to reach out to our post-sales services team if we can assist at any point.
Réponse de Charitybuzz
Thanks so much for leaving us a review. We're thrilled that you've won this piece, and can't wait for it to get to you! You'll be receiving tracking information one it ships, and you can always reach out to our post-sales service team if you have any questions. Thanks again for the kind words, and for supporting such a worthwhile cause.
Easy process all the way around.
27 mai 2024
Réponse de Charitybuzz
Thanks so much for leaving us a review. We always strive to make every step of the Charitybuzz customer experience as seamless as possible, and are so glad that we achieved this for you! We can't wait for you to redeem your win, and are more than happy to assist you should you need help at any point. Thanks again for the kind words, and for supporting a worthwhile cause.
Transparency
23 mai 2024
Réponse de Charitybuzz
Hi there- thanks so much for this review! We're so excited that you've found Charitybuzz, and for you to redeem your first win! If our post-sales services team can further assist you at any point, please don't hesitate to reach out to us. Thanks again.
The website is very easy to use
The website is very easy to use. Loved the information given for the item I was bidding on and being notified when I was outbid. Will definitely use again in the future.
15 mai 2024
Réponse de Charitybuzz
Thank you for leaving us a review! We're so excited that you've found Charitybuzz, and that you've won your first auction with us! We always want our customers to have a great experience using our platform, which is why we offer the option to notify customers when they're outbid. We're so glad that this was helpful for you, and that you've won your first auction with us. You're going to have a great time redeeming this experience this summer, and our post-sales services team remains available should you need assistance at any point. Thanks again for the kind review, and congratulations again!
Great customer service
9 mai 2024
Réponse de Charitybuzz
Thanks for leaving us a review. Great customer service is exactly what we strive for, and we really appreciate you taking the time to share this here! We know that you're going to have an incredible time redeeming this experience in the fall, and you can do so knowing that this win benefits a great cause. Thanks again for reaching out.
Réponse de Charitybuzz
Hi there - thanks so much for the feedback! We love being able to offer unique items and experiences, especially because it all benefit worthwhile causes. We're so excited that you've discovered our platform, and can't wait for you to redeem your first auction win. Our post-sales team is available should you need assistance at any point. Thanks again for the kind review!
It was an interesting process
It was an interesting process. When you bid it adds 10 min to the end date. Also I must not have read about the processing fee but all good
25 avril 2024
Réponse de Charitybuzz
We really appreciate you taking the time to leave us a review. The last few minutes of an auction can be really exciting, and people will often jump in to bid right before something closes. While extended bidding isn't triggered at the end of every auction, we have this feature to ensure that nobody swoops in at the last second, and to allow for competing bidders to stay in the race. Any bid placed within the last 10 minutes of an auction will extend the close time by an additional 10 minutes. As long as people keep bidding, the time keeps being extended in 10 minute increments.
We're so thrilled that you were the winner of this auction, and can't wait for you to redeem it! Our post-service sales team will be sending you the redemption email detailing the next steps shortly, and remain available should you require assistance at any point. Thanks again for leaving for this feedback, and for supporting a worthwhile cause with your auction win.
Great customer service and fast responses!
I bid on and won an experience at Charitybuzz. Within an hour of winning, they had put me in touch with, and I had made arrangements with, the winner. This was by far the easiest charity auction I’ve won!
20 avril 2024
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review. We strive to make every step of the auction experience as seamless as possible, and are so thrilled to hear that we've achieved this! We're really excited for you to redeem this experience, and our post sales services team is always happy to help should you require assistance at any point. Thanks again for the review, and for helping to support such a worthwhile cause.
Great experience!
6 avril 2024
Réponse de Charitybuzz
Congratulations on your first win with Charitybuzz! We're thrilled to hear that you've had a great experience bidding with us, and can't wait for you to redeem your trip. You're going to have an incredible time, and we're looking forward to helping you schedule it. Thanks so much for this review, and for your support of such a worthwhile cause.
A first class experience
Immediately after winning the auction, I was contacted with the next steps and follow up person to secure my item. I feel confident that your organization is true to its word and first class!
5 avril 2024
Réponse de Charitybuzz
Hi there - we genuinely appreciate all the kind things you have to say about Charitybuzz! This is exactly the sort of customer experience that we strive for, and it's always wonderful to hear that we've achieved this.
We hope that you're excited for the show in June, and are always happy to help with the redemption process at any point. We're so glad that you found our platform, and hope that we can continue to deliver such a great experience for you. Thanks again for taking the time to leave us a review.
Réponse de Charitybuzz
Thanks so much for the kind words! We're so excited for you to redeem your first experience through Charitybuzz next month, and know that it will be an amazing time. Our post-sales team remains available if we can assist you at any point before then. Thanks again for leaving us a review.
The charitybuzz auction site was easy…
The charitybuzz auction site was easy for me to understand and utilize!
16 mars 2024
Réponse de Charitybuzz
Congratulations on your first Charitybuzz win! We're so glad to hear that you were able to easily navigate our platform, and are so excited for you to recieve your guitar. You'll receive tracking information once it's in transit, and our customer service team remains available should you need any assistance. Thanks so much for leaving a review, and congratulations again on your win.
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