Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
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Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
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Excellent service!
14 mars 2024
Réponse de Charitybuzz
Hi there! We're so glad that you've found Charitybuzz, and are enjoying our platform. We love being able to offer unique experiences, and are looking forward to you redeeming your first win with us this spring. Please let our customer service team know if they can assist at any point, and thanks so much for taking the time to leave us a review.
Excellent customer service
9 mars 2024
Réponse de Charitybuzz
We really appreciate the kind words! We always strive for a great customer experience, and are thrilled that we could deliver this for you. We know you're going to have a great time redeeming your trip, and our customer service team is happy to help if you need assistance at any point. Thanks so much for leaving a review, and congratulations on your first win with Charitybuzz.
I’ve gladly supported the charity…
I’ve gladly supported the charity function here but tbh I don’t plan on bidding for anything going forward. Not that I don’t support the charity but the Charitybuzz has poor customer service and tbh somewhat disingenuous business practices. Sad but true
5 mars 2024
Avis spontané
Réponse de Charitybuzz
Thank you so much for your thoughtful message and your continued support of good causes. I'm sorry that we are unable to remove your most recent bid. We are very strict about adhering to this rule to maintain the integrity of our auctions and to protect our charity partners. Our service team remains ready to assist and do our best to make sure you have a good experience with our platform moving forward!
great travel opportunities
2 mars 2024
Réponse de Charitybuzz
Hi there- congratulations on winning your first auction on Charitybuzz! We're so excited for you to begin planning your trip, and are proud to offer unique travel experiences that also benefit amazing causes. Our customer service team is looking forward to helping you redeem this, and are always happy to help if you have any questions about this, or any of our other travel offerings. Thanks so much for leaving us a review, and have a great trip.
Disappointed but determined!
Won a trip through Charitybuzz with 2 round trip JetBlue travel certificates to Aruba! Only problem is there are not a lot of seats set aside for travel certificates! So you may find a flight out but no flight coming back on none at all for the dates you want to travel. I finally found a flight going to and coming back and requested to change my dates a week before only to be told the new dates were not available! Thank God I did not book my flights wiht the certificate or I would have lost out!!! Now I have to purchase my flights and I have until November to find somewhere to go so I can use my certificates that I wanted to use with THIS TRIP! UGH!!! Total inconvenience!!!! I just hope to have a beautiful time on my trip so I can leave a review of the hotel and my stay!!!! This may possibly be my first and last auction!!! Glad it went to a good cause though!
29 février 2024
Avis spontané
Réponse de Charitybuzz
Thank you for checking in with another review here. We're happy to hear that you are still booked for your originally desired hotel dates. We understand that it can be frustrating trying to make arrangements for a flight so close to the date of your hotel stay and are sorry to see that the donor is unable to move the hotel dates at this point. Luckily as you said the hotel and flight vouchers are purposefully separate, so you have maximum flexibility in how you use them to take full advantage of the entire auction package. Our team will continue to be responsive should there be anything we can do to assist moving forward to help you have a good experience from here on out and am confident you will still enjoy your stay!
Great options
Great options. Cool places and things. Only thing... the premium is really high! Lucky for charity but it'll be one a year sort of thing.
23 février 2024
Réponse de Charitybuzz
Thanks so much for leaving us a review, and congratulations on winning your first auction with Charitybuzz! We're excited about the items and experiences that we're able to offer, and are thrilled that you're joining us on our mission to raise money for worthwhile causes in a way that works for you. We genuinely appreciate you taking the time to share this feedback, and our customer service team is always happy to answer any additional questions you might have about our platform, or your recent win. We know that you're going to have a great time on your trip, and want to thank you again for this review.
Meegan Lee: "ROCK STAR"
Meegan Lee's dad was a folk star, but Meegan herself is -- in the colloquial sense -- a ROCK STAR!
22 février 2024
Réponse de Charitybuzz
Hi there - we are so proud of the work that Charitybuzz does with Meegan and the team at the ACLU of Southern California! As you're well aware, you're in exceptional hands with Meegan as she helps you redeem your auction win, and the Charitybuzz customer service team is always available should you have any questions about this, or any other lots. Thanks so much for writing in, and for your support of the ACLU.
Customer service helped with questions…
Customer service helped with questions would definitely recommend and will be back
9 février 2024
Réponse de Charitybuzz
You're very welcome! Thanks so much for taking the time to leave this review. Our team is available if any new questions come up of course and we're definitely looking forward to helping make sure you continue to have a great experience. Thanks again!
easy to navigate
6 janvier 2024
Réponse de Charitybuzz
Thanks so much for the review, and congratulations on your first win with Charitybuzz! We want to ensure that our auction platform is a smooth experience for all of Charitybuzz customers, and we're glad to hear that it's been easy for you to navigate. We're really excited for your first win, and our customer service team will be following up to ensure that you receive your item. Thanks again for the review.
The road to joy begins by helping others
I enjoy Peter Gabriel’s songs and wanted to donate to a worthy cause( Adaptive Sports Foundation)- this auction allowed me to receive a program for a concert I was unable to attend and help those who want to participate in sports. Glad he signed and donated the item.😀❤️🎼
18 décembre 2023
Réponse de Charitybuzz
Hi there- thanks so much for taking the time to leave us a review. We love being able to offer items and experiences that help raise money for great causes like the Adaptive Sports Foundation, and are so thrilled that you've joined us in our mission! Please enjoy your program, and we look forward to you bidding with us again.
Just waiting on more details to come…
Just waiting on more details to come from my 1st bidding winner
24 décembre 2023
Réponse de Charitybuzz
Thanks for leaving us a review. We're thrilled that you've found Charitybuzz, and that you've won your first auction with us! We are really looking forward to you redeeming your experience later this month, and know that you're going to have a great time.
Our customer service team will be in touch to make sure that you're all set, and remains available should you have any questions. Thanks again for writing in, and for your support of such a worthwhile cause!
Réponse de Charitybuzz
Congratulations on your first win with Charitybuzz! We appreciate the kind words, and are excited for you to learn so much during your internship. Our customer service team remains available to ensure that everything goes well for you. Thanks so much for leaving a review.
Good experience
Good choice of merchandise to bid on. Easy to bid and watch. Just a hidden charge I wasn't aware of, but otherwise, happy to support.
22 décembre 2023
Réponse de Charitybuzz
Thank you very much for the feedback! We love being able to offer unique items and experiences, which all benefit worthwhile causes. Our goal is always to maximize the money raised for these causes, and our buyer's premium fee is one of the ways that we're able to achieve this. We definitely appreciate this feedback, and are continuously working to improve the overall customer experience.
Your guitar is on its way to you, and we're so excited for you to receive it! Charitybuzz will be taking a short break for the holidays, but we'll be back on January 2nd should you need any assistance. Thanks again for leaving a review!
Everything was seamless
13 décembre 2023
Réponse de Charitybuzz
Thanks so much for taking the time to leave us a review. It's important to us that every step of the Charitybuzz experience is as smooth as possible so we're very glad to hear this! Every win through Charitybuzz benefits a worthwhile cause, and we're so thrilled that you've joined us on our mission to raise money for charities. Your item is currently on its way to you, and we hope that you absolutely love it. Thanks again!
Buyer Beware… do your own research…
Buyer Beware… do your own research first!!! Overpaid for a 7 night stay in Australia and there was an extra surcharge they added on that was not in my original bid price nor did I know until my card was charged!!!! Emailed my contact the first day we were there and 3 more times and never heard back! Horrible customer service!!!! Still waiting for an email back! Never received the free breakfast each morning for 6 people that I was told we would receive nor did we get the full day snorkeling in because a cyclone hit us the 3rd day and we had no power! We ended up spending our own money on a hotel that had power! Just a horrific vacation and a shameful company that was too busy to reply to my emails after I overpaid for a “deluxe” vacation!
And after Charitybuzz responded with their apologies below and said would reach out “tomorrow”…
They DID NOT… the response below was the copy and paste they use… .. what a shameful company and sad for the person who responded with lies …. DO NOT purchased anything from this company!!! They take your money and run!!!!!!!!!!!!
7 décembre 2023
Avis spontané
Réponse de Charitybuzz
We really appreciate your patience, and willingness to work with us as we resolved everything to your satisfaction. We are so sorry that your emails had originally ended up in an unmonitored inbox, and are glad that you were able to connect with our customer service team, and have all of your concerns addressed. We've taken steps to ensure that something like this does not happen again, and want to thank you for giving us the chance to make this right.
Was fast and good
Was fast and good, but will be better if you show the fees before we bid
16 décembre 2023
Réponse de Charitybuzz
Hi there - we genuinely appreciate you taking the time to share this feedback. It's always great to hear what we've got right, and it's just as important to know how our customers feel so that we can improve their experience on our platform. We're so excited for you to receive your guitar, and remain available to answer any questions you might have, or any additional feedback that you might want to share. Thanks again for leaving us a review!
Great job in following through in a…
Great job in following through in a timely manner!
14 décembre 2023
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review! We're so excited that you've found Charitybuzz, and are looking forward to helping you fulfill your first win with us. We know that you're going to have a great time redeeming this, and our team is always more than happy to assist if you ever have questions about this lot, or any others.
everything was perfect-receive the…
everything was perfect-receive the purchase very quickly and undamaged
14 décembre 2023
Réponse de Charitybuzz
Thank you for this feedback! We're so happy to to hear that you received your item, and hope that you love it. Our team is always here to help if you have any questions about the items we're offering, and we're looking forward to working with you more in the future.
Great Experience!
You were prompt in notifying me of my winning bid and in providing me with information, as to how to redeem my auction package. All of your agents who assisted me were very friendly, professional and helpful throughout this entire process.
14 décembre 2023
Réponse de Charitybuzz
We really appreciate these kind words, and that you took the time to leave us this review. We're thrilled that you've joined us on our mission to raise money for worthwhile causes while also enjoying once-in-a-lifetime experiences! We know that you're going to have an amazing time redeeming your first win later this month, and that you're in great hands with everyone working on this. Thanks again for this feedback, and we hope we can offer you more exceptional customer experiences in the future.
Quick response and delivery
Quick response and delivery. Very easy company to deal with.
7 décembre 2023
Réponse de Charitybuzz
We love hearing from our customers about their experience with us, and really appreciate you taking the time to share. We're so excited that you've discovered Charitybuzz, and that you're already received your first win. Please enjoy, and thank you for supporting such a worthwhile cause!
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