Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
AVOID CHARITYBUZZ AT ALL COSTS!!!
This survey is not letting me leave zero stars, so please understand that the one star that is given here means nothing. This is a zero star review. Even after contacting charitybuzz 7 times asking for a supervisor or manager or anyone besides the completely unhelpful agent to contact me, they never did. And now seeing all of these terrible reviews, it is clear that charitybuzz is a SCAM. They advertise and make consumers believe that they are helping various charities, but in fact they are nothing more than unethical grifters. Try calling the number on your agents email. It goes right to voicemail. There’s not even a number you could call to speak to a live person. Their supposed “fine print” is not listed anywhere, and their outrageous fees are nothing short of criminal. The most disturbing part is that I have personally donated items TO charitybuzz through my work in sports and entertainment, and even after notifying this “agent” of that, I still couldn’t get an email or a phone call from anyone after basically begging for a representative to contact me over seven times. I would Absolutely warm anyone and everyone from doing any business with this company. Unsubscribe from all of their emails, and trust me, these people will take full advantage of you every single time. There are plenty of charities out there that actually value their customers and have above board business practices. This company is the absolute opposite. And as a matter fact, when I spoke to my credit card company about charitybuzz, they told me they have received dozens and dozens of complaints from other customers about them. Avoid at all cost
11 octobre 2022
Avis spontané
Réponse de Charitybuzz
Mark, so glad we were able to speak on the phone to iron out these misunderstandings. We look forward to continuing to work together toward resolving your issue.
Service charge was not explained before…
Service charge was not explained before purchase.
28 octobre 2022
Réponse de Charitybuzz
Thanks so much for leaving us this review. Charitybuzz first implemented our buyer's premium fee in 2019, to help improve our platform and maximize the amount of money raised for worthwhile causes. We disclose this fee in several places on our site, but are always looking to improve the customer experience, and will be sure to keep this feedback in mind.
A team member from our shipping department will be in touch with shipping and tracking information; please look out for that email. We appreciate your continued support, and are available if you ever have any questions!
Make sure you Understand AS Donated
Overall process was smooth and great communication. Framed Lithograph arrived in a destroyed frame that needed to be completely reframed.
28 octobre 2022
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review. Our lot term "In condition as donated" refers to general wear and tear of an item, but we would not expect our customers to be okay with something that's been damaged in transit.
Please look out for an email from a member of our shipping department, who will be able further assist you with this matter. We want to help make sure any and every experience you have with Charitybuzz is positive from beginning to end.
They now charge a buyers premium on…
They now charge a buyers premium on some items but not all. It is hidden in the fine print....misleading and unethical...be up front and don't hide it in the fine print. Never again....
27 octobre 2022
Avis spontané
Réponse de Charitybuzz
Thank you for taking the time to write us this feedback. I'm sorry to hear you're not a fan of the buyer's premium fees and more importantly that it came as a surprise. That fee is indeed a part of all of our auctions since June of 2019. The buyer's premium is standard across most auction houses worldwide and helps us run and improve the platform for our customers. We have information about the fee listed in a few different places on our site, including our FAQ, but we will definitely pass along this feedback. Thank you again!
Easy and fun
I love being able to help and win a prize to boot! Charitybuzz makes it easy and fun.
27 octobre 2022
Réponse de Charitybuzz
Thanks for your time and here and support of some good causes in the process!
Great online auction experience
Great online auction experience, from bidding to customer service.
21 octobre 2022
Réponse de Charitybuzz
Thank you for taking the time to write this! We're really excited you're enjoying the experience with us. Our team is always happy to help if you need anything or have questions in the future.
Réponse de Charitybuzz
Thank you for checking in with us here. We always want to prioritize transparency on our end, so we're sorry to hear you had difficulty finding information about these fees prior to your first win with us. We still look forward to turning around your experience from here on out and will do our best to make sure you're taken care of!
Too many fees
Too many fees. Comes to 30% plus. Tell the bidder what the all in price is gonna be before they bid.
20 octobre 2022
Réponse de Charitybuzz
Congrats on your second win with us! We hear you about the fees. As you might expect, there is nothing we can do about the shipping charges and taxes on our end. As for our Buyers Premium fee, like with most auction houses, that helps with the upkeep of the platform primarily. It helps us make necessary updates to the site to keep the experience as user-friendly as possible. We do our best to have these fees outlined in a few different places on the website but we are definitely passing along your frustration to the team so we can keep making the site even better. Thank you again for being a customer!
Prompt followup
14 octobre 2022
Réponse de Charitybuzz
We're thrilled that you've discovered Charitybuzz, and we always love to hear when someone has a great experience with our platform! We appreciate that you took the time to leave this review, and are excited to help you redeem the trip that you've won.
Réponse de Charitybuzz
Thank you so much for your feedback. We're excited that you've discovered our platform, and for your first win. We know that you're going to have a great time at the show later this month, and we love hearing that you've had a great customer experience. Our team is available, and would be more than happy to assist you with this lot, and any future win.
Take my name and email off all your…
Take my name and email off all your list. I will never make another purchase/donation from charity buzz. A very long time ago I won a few things from your auction and this recent experience I was charged a fee I’ve never was charged prior.
18 octobre 2022
Réponse de Charitybuzz
Thanks so much for this feedback. Charitybuzz first implemented the buyer's premium fee in 2019, and it is a standard fee for most auction houses. It allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity.
Our team has removed you from our recommendation emails list, and we are making sure sure that your items are shipped to you as soon as possible. Thank you again for taking the time to leave us this review.
Réponse de Charitybuzz
Hi there - we really appreciate this feedback! We're thrilled that you've found Charitybuzz, and appreciate your support of our platform. Thank you for bidding with us, and for supporting worthwhile causes with your wins. Should you require any assistance scheduling any of your wins, please don't hesitate to contact our customer service team.
Réponse de Charitybuzz
Hi there- thank you for leaving us a review. Welcome to Charitybuzz, and congratulations on your first win! Our customer service team is available if you ever have any questions, and to ensure that you continue to have a great customer experience.
Charitybuzz helps countless charities and you have fun along the way
I have been using the charity buzz platform for over 15 years as they consistently have unique and one of a kind items and experiences of a lifetime available for you to bid on. Also when charities benefit everyone wins.
3 septembre 2022
Réponse de Charitybuzz
Thanks so much for this feedback! We're glad that you've had so many wonderful experiences through Charitybuzz, and appreciate your continued support. We're excited to offer even more items and experiences, all benefiting worthwhile causes, that we think you'll enjoy.
Since my last bid
Since my last bid, a buyer fee has been added which is not tax deductible. This will likely dissuade me from bidding going forward
12 octobre 2022
Réponse de Charitybuzz
Thank you for taking the time to leave us this review. Congratulations on your latest auction win! Charitybuzz first implemented the buyer's premium fee in 2019, and it is a standard fee for most auction houses. It allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity.
A team member has sent you the email detailing the next steps for this experience, and will be available if you have any questions during the redemption process. We appreciate this feedback, and your support of a worthwhile cause.
1st time user
1st time user. Just getting acclimated with app. Over all good experience.
11 octobre 2022
Réponse de Charitybuzz
Welcome to the platform! Thank you for taking some time to get acclimated and share your experience. Our customer service team is available if you have any questions and to make sure you have a great experience with us moving forward.
Great platform but read the fine print
The platform was easy to use and I'm super excited about what I won BUT I would caution people to read all the fine print. I was hit with with $1500 in "buyer's premium" above my $5750 bid which was a little difficult to handle. I'm sure it was buried in the fine print somewhere but for everyday people who don't do this kind of thing regularly, it was a huge shock.
6 octobre 2022
Réponse de Charitybuzz
Thank you so much for reaching out and congratulations on your first win with us! The buyer's premium is standard fee with most auction houses worldwide. We do our best to outline this fee on our FAQ page as well as the conditions of sale on our lot pages, but we can understand it could come as a surprise if you are not familiar. We are still very excited to helping make the experience from here on out as wonderful as possible for you!
Meet and Greet with Audra…
I bid on a Meet and Greet with Audra McDonald and I won..so very exciting!! Everyone at CharityBuzz was so responsive by following up with me quickly!! That is very much appreciated!!
6 octobre 2022
Réponse de Charitybuzz
Congratulations on your win! We're really excited to be a part of making this happen for you. Thank you again for all of your time and support.
Great deal!
I am super happy with the great deal I got at Casa de Campo. The bidding process was easier than expected and even better you guys will manage the reservation process! Love it!
7 octobre 2022
Réponse de Charitybuzz
Thank you for this feedback! We're really happy to hear you found the process so easy and even happier that you're excited over the lot you won! Looking forward to making the rest of the process as smooth as possible for you.
Adventure Canada
i am very pleased with Charity Buzz. It is a great platform and follow up was excellent. Contact with the gifting company: AC was prompt. This is the second auction i have won and my first completed travel experience with Charity Buzz met my expectations.
4 octobre 2022
Réponse de Charitybuzz
Thank you for taking some time to write this review, it really means alot to hear this kind of feedback. We're so glad to hear you had a great time on your cruise and we look forward to helping you with your next win!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.