Ordered three 'small' vinyl storage boxes in oak. Price was very good so my expectations were not great but... the product was excellent - good, high density materials, high production standards with... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We are SO pleased with our new chair. It is bright, attractive and comfortable. It took less than 5 minutes to assemble and was delivered quickly. Hesitant to buy as considerably cheaper than most so... Voir plus
L'entreprise a répondu
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... Voir plus
L'entreprise a répondu
Delivery was quick and the quality of the LP storage unit is very good. It is strong and sturdy and holds all our vinyl. The only reason for not giving 5* is the incomprehensible instructions - I can... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fournisseur de matériel de bureau
- Magasin de meubles de bureau
- Magasin de meubles de chambre à coucher
- Magasin de meubles de cuisine
- Magasin de meubles de salon
À propos de Charles Jacobs
Écrit par l'entreprise
Coordonnées de contact
1 - 1a Rash's Green, NR19 1JG, Dereham, Royaume-Uni
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4,7
Excellent
834 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Vinyl storage boxes in oak finish - brilliant
Ordered three 'small' vinyl storage boxes in oak. Price was very good so my expectations were not great but... the product was excellent - good, high density materials, high production standards with precision drilling, excellent fittings for self assembly. Took time working out instructions for the first unit but the others took less than 10 minutes each. They even supplied one extra set of fittings just in case. The finished stack of units is both attractive and sturdy. Well pleased.
27 septembre 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
Thank you for taking the time to share your feedback!
We’re really pleased to hear that you’re happy with the quality, finish and sturdiness of the storage boxes. It’s great to know that once you’d gotten the hang of the first one, the others were quick and easy to assemble too!
We appreciate your kind words and hope you enjoy your new vinyl storage units. Thanks again for choosing us!
Kind regards,
Charles Jacobs Customer Care Team
I bought an item advertised as oak
I bought an item advertised as oak, when it arrived it quite clearly wasn't. I can only presume from the great reviews on here that no one has had to use customer services... I was told I would pay to return this heavy item. I advised the advisor that consumer rights protect us from such eventualities and I will not be paying to return an incorrectly described item. I am yet to hear back. I am in no doubt after such a response I will have to take this matter further.
How very surprising and completely disappointing.
* In response to your reply, collection was only arranged once I advertised your advisor of my consumer rights. It's really concerning that your customers have to advise you of this otherwise they are left with an item they didn't order.
15 juillet 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
Thank you for bringing this to our attention.
I can see that we have replied to your email and arranged a collection of the item from yourself before this reply to your review was posted.
Once the item has been returned to our warehouse, we will be able to issue your refund.
We apologise that you feel the item description does not reflect the item you received.
Kind regards,
Charles Jacobs Customer Care Team
I’ve ordered quite a few LP Storage…
I’ve ordered quite a few LP Storage display units from you for my record collection. Very good quality and speedy delivery.
If I need more, I’m more than happy to order from you again,
Thank you!
24 novembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for sharing your feedback.
We are thrilled to hear you are satisfied with the service we provide! We greatly appreaciate your repeat custom.
We hope you enjoy your new LP Storage units and we would be more than happy to assist with any future purchases!
Kind regards,
Charles Jacobs Customer Care Team
Réponse de Charles Jacobs
Hello,
Thank you for taking the time to leave a review.
It is great to know you are satisfied with the the quality of our products.
We hope you enjoy your order.
Kind regards,
Charles Jacobs Customer Care Team
Great expereince...odered a glass…
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i emailed the company and received a reply in 30 mins. They offered a refund or a replacement , i requested a replacement and it came next day .
It looks great ..modern and expensive looking for price.
Steve in Haddenham.
23 mars 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
Thank you for sharing your feedback!
We sincerely apologise for the condition your order arrived in, however, we are very pleased to hear our customer service team could amend the issue promptly.
We hope you enjoy your new table!
Kind regards,
Charles Jacobs Customer Care Team
Dining chairs
I bought 4 chairs that are impossible to build due to the pre drilled holes on the seat pad not lining up with the legs. This company has no contact number. They have been very difficult to deal with when trying to get a refund for faulty goods and not adhering to the consumer rights act.
Buyer beware. Appalling customer service do not use this company.
16 février 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
As we have confirmed in our email to yourself with images and a video, there is no fault with your items, the problem you had was due to incorrectly assembling the legs the wrong way round.
I can confirm that your refund was issued when we have received the item back.
Kind regards,
Charles Jacobs Customer Care Team
i received a nest of tables
i received a nest of tables. One table side was damaged. The company very quickly dealt with this issue and new side was delivered a few days later. Lovely tables.
2 février 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear our customer service team could rectify the issue promptly.
We hope you enjoy your new tables!
Kind regards,
Charles Jacobs Customer Care Team
Oak Vinyl Record LP Cube Storage Box
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to these, you can add singles, doubles etc as needed. Well price too..
Highly recommended..
20 janvier 2026
Avis spontané
Réponse de Charles Jacobs
Hello,
Thank you for sharing your feedback!
We are pleased to hear you are satisfied with your order as well as receiving it promptly!
Thank you for recomending us! We hope you enjoy your order and we would be more than happy to assist with any future purchases.
Kind regards,
Charles Jacobs Customer Care Team
Excellent little chair in lots of colours.
Excellent little chair in lots of colours with great next day service. 5*
9 décembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for the review!
We are pleased to hear you are happy with your new chair!
Kind regards,
Charles Jacobs Customer Care Team
Réponse de Charles Jacobs
Hello,
Thank you for your positive feedback.
We are delighted to hear that you are satisifed with your order!
Kind regards,
Charles Jacobs Customer Care Team
Very quick service
Very quick service. The item we wanted arrived next day! Many thanks!
9 décembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for your feedback!
We are pleased to hear that you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Great quality chairs for a brilliant…
Great quality chairs for a brilliant price ! Ordering was easy and delivery was quick. Really pleased with my order - thank you
8 décembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for your positive feedback, we really appreciate this.
We are delighted to hear that you are satisifed with the service we provide!
We hope you enjoy your chairs!
Kind regards,
Charles Jacobs Customer Care Team
very pleased with the unit ordered tues…
very pleased with the unit ordered tues delivered wed afternoon .Easy to assemble looks great
9 décembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for taking the time to leave a review.
We are thrilled to hear that you received your order promptly!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Lovely bit of kit
8 décembre 2025
Réponse de Charles Jacobs
Hello Guy,
Thank you for your feedback.
We are pleased to hear this item is satisfactory. We hope you enjoy!
Kind regards,
Charles Jacobs Customer Care Team
Réponse de Charles Jacobs
Hi Christine,
Thank you for your positive feedback.
We're thrilled to hear you are satisfied with the service you received!
Kind regards,
Charles Jacobs Customer Care Team
very quick delivery
8 décembre 2025
Réponse de Charles Jacobs
Hello Paul,
Thank you for taking the time to leave positive feedback.
We are glad you received your order promptly. We hope you enjoy your new item!
Kind regards,
Charles Jacobs Customer Care Team
The product seems good
The product seems good. The price was reasonable and the packaging and delivery were both as one would hope from a quality supplier.
1 décembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for the positive feedback.
We are pleased to hear you are satisified with our prices as well as our products.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Réponse de Charles Jacobs
Hello,
Thank you for your positive feedback!
It is great to hear that you received your order promptly.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Réponse de Charles Jacobs
Hello,
Thank you for sharing your feedback, we greatly appreciate this.
We are pleased to hear that you are happy with the service we provide and you received your order promptly!
We hope you enjoy your order.
Kind regards,
Charles Jacobs Customer Care Team
Good quality chair
24 novembre 2025
Réponse de Charles Jacobs
Hello,
Thank you for your positive feedback.
We are thrilled to hear that you are pleased with your new chair!
Kind regards,
Charles Jacobs Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.