My first time ordering from them, every good experience, everything was clearly explained. So many good choices and quality is very good. Delivery time was also good.
L'entreprise a répondu
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Lisez les avis des autres
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Voir plus
L'entreprise a répondu
Pathetic service from Charles & Keith. > I placed my order, no product received. No proper support and they are refusing to refund my money. They clearly think customers are fools. Zero accountabil... Voir plus
The items I'd ordered are beautiful, and exactly as expected. The only slight issue was that one was delivered from the UK (so arrived very quickly) and the other from Hong Kong - which took about a w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Coordonnées de contact
Royaume-Uni
- charleskeith.co.uk
3,3
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Beautiful tote bag super easy to carry…
Beautiful tote bag super easy to carry light weight and soft lather best purchase!
23 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
My order has not been delivered after…
My order has not been delivered after two ,weeks there is no communication from them
23 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
The order has taken ages to arrive
The order has taken ages to arrive: even outside the initial estimated arrival
Timeframe.
23 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order took longer than the estimated delivery timeframe to arrive. We understand how disappointing this must have been and sincerely apologise for the delay and inconvenience caused.
Your feedback has been shared with the relevant team as we continue to review and improve our delivery experience. Thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing bag
Amazing bag
Looks great and fits everything including the laptop
Purchase arrived safely and was packed nicely. Delivery was fast
22 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still not received bag
22 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
From placing my order to the delivery
From placing my order to the delivery, there were no issues. Delivery came ontime aswell.
Weldone
21 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The order was perfectly received
The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
22 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're delighted to hear that you loved the sandals and hope they were exactly what you were looking for. However, we're truly sorry that your order did not arrive in time for your wedding event. We understand how disappointing this must have been and sincerely apologise for the delay. Your feedback regarding the delivery experience has been shared with the relevant team as we continue working to improve our service. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Very bad it’s even taking more than two…
Very bad it’s even taking more than two weeks for delivering .
21 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how disappointing this must be. If you have any questions regarding your order, please contact us at customers@charleskeith.com with your order number, and our Customer Service team will be happy to look into your case and assist you further. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Been out for delivery for a whole week…
Been out for delivery for a whole week still heard nothing back
19 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay with your delivery and understand how frustrating this must be. Please rest assured that we are currently investigating your case with the relevant parties. If you have any additional questions or information to share, kindly reply to your existing email thread, and our Customer Service team will continue assisting you there. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your delivery experience did not meet your expectations. We'd appreciate the opportunity to understand what happened and assist you further. Please contact us at customers@charleskeith.com with your order number and any additional details, and our Customer Service team will be happy to look into the matter. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Great quality
20 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
the delivery has taken so incredibly…
the delivery has taken so incredibly long when on the website it says delivery in 5-7 days
19 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive. We understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and get back to you as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality bag
19 juillet 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still waiting for refund after 4 weeks
Order Number. GB000530166
I returned my order on 1 July 2026 and still no refund, even though there is proof on the system that I have returned the item. I have chased customer services and again no response.
1 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay in receiving your refund and understand how frustrating this must be. We'd like the opportunity to look into your case. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Poor quality
Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel.
Have been in touch with customer service with photos of the handles.
1 st I asked for an exchange they advised out of the company return policy.
I then advised my statutory rights along with advising the terms and conditions they state is not affected, I then asked for a refund, they advised this is wear and tear and will not be dealing with this further.
I advise stay away if a bag can only be used for a short period less than 3 months in my case.
30 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand your disappointment. Following a careful review of the photos and information provided, our Customer Service team has communicated the outcome of the assessment via email. We appreciate that this may not have been the outcome you were hoping for. If you have any further questions regarding your case, please reply to your existing email thread, and our team will be happy to assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
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