Chefman Avis 

I purchased a Chefman air fryer and unfortunately needed customer support. I raised a ticket on December 28. As of February 18, I still have not received any response.

I have sent multiple follow-up emails and have received no reply, no acknowledgment, and no resolution. It has now been over seven weeks without any communication.

I cannot recommend a brand that does not respond to customers when assistance is needed.

Within days of receiving the Chefman twin air fryer the removable grids safety tabs(designed I guess to stop the non stick being damaged when taking out for cleaning) fell off. I sent a request for replacement tabs,no response,so I sent a follow up request again no response. Meanwhile another 3 have fallen off .looking at other replies,it would seem their customer service is non existent.
So far the appliance is working fine,but the reviews I have looked at do not seem very heartening that it will continue to do so

I purchased a Chefman coffee maker the day my trusty Cuisinart finally crapped out. I was getting ready for the day, so I just had it bought at Costco and delivered by Instacart. It’s clunky to link my purchase from Instacart to Costco, so I’m reviewing here.
The machine works fine- makes good enough coffee. BUT the way they engineered it is rather annoying.
1) You can’t flip the lid up on the carafe, so you have to remove it completely to fill it back up. I’d just leave it on, but the hole isn’t big enough. Also, it’s got a cheap “locking” mechanism that you have to line up to take on and off.
2) You can’t flip the lid up on the machine, itself. I have to take it off completely in order to fill the tank.
3) The plastic feels kinda cheap.
I’ll keep it and use it until it wears out. But I wish I’d known these issues. Not a huge deal, but annoying when you’re rushing around.

I will never order anything from this company again. They are absolutely scams, false advertising, I ordered this through Walmart website will never order anything anything from this company again

I opened the packaging saw the warranty card filled out the warranty. Now they require a review. So far is I've opened the box and found the warranty card. That experience was adequate.

They make this my review required. As I submit this to their site, I don't imagine they will post this publicly, so I will copy and paste this to their website through Google.

( this company hides their Google reviews. So I am posting it here on Trustpilot.)

Chefman

Ich habe vor einigen Wochen bei Amazon eine Heißluftfritteuse der Fa. Chefman gekauft. Nach 4-5maliger Nutzung war sie defekt (Start-Schaltfläche erschien nicht mehr auf dem Display, somit funktionsuntüchtig). Also wandte ich mich an Amazon, die mir sagten, ich möge mich direkt mit Chefman in Verbindung setzen, was ich umgehend per Mail tat. Es vergingen einige Wochen ohne Reaktion. Nachdem ich erneut an die Bearbeitung der Angelegenheit erinnert hatte, bekam ich eine freundliche Rückmeldung von einer Mitarbeiterin von Chefman, ich möge doch bitte das Gerät mit dem Label fotografieren und ein Video von dem Defekt drehen (!). In meiner ersten Mail hatte ich den Defekt natürlich - sehr ausführlich - beschrieben.
Nun gut, ich tat wie gewünscht, und schickte das Foto sowie das von mir gedrehte Video, letzteres ging aber nicht durch, was Chefman dann auch mitteilte. Nach einigem Hin und Her und weiteren Versuchen meinerseits - alle vergeblich - bat ich darum, die Angelegenheit nunmehr final zu regeln, auch ohne Video, da davon die Schadensregulierung ja nicht abhängen konnte.
Daraufhin hörte ich wochenlang, trotz mehrerer Erinnerungen, nichts mehr von Chefman, sie reagierten einfach nicht mehr, auch nicht, als ich mit rechtlichen Schritten drohte - null Reaktion…
Mittlerweile waren schon gut zwei Monate seit dem Kauf vergangen.
Ich wandte mich daraufhin erneut an Amazon und schilderte einem Mitarbeiter telefonisch die Situation. Er notierte sich alles und gab an, dass er sich wieder melden würde.
Einen Tag später(!!) erhielt ich eine Mail, dass ich das defekte Gerät zurückschicken solle, dann würde mir der Kaufpreis erstattet.
Das habe ich zwei Tage später gemacht, und weitere zwei Tage später war der Kaufpreis auf meinem Konto eingegangen…!

Fazit:
Das Verhalten der Fa. Chefman grenzt in meinen Augen schon an Betrug, vor allem in Anbetracht der Tatsache, dass es sich ja um einen Garantiefall gehandelt hat - von der minderwertige Ware einmal ganz abgesehen…

Ein solches Verhalten ist mit „Frechheit“ noch viel zu positiv beschrieben!

Ich kann nur jedem raten, die Finger von Artikeln der Fa. Chefman zu lassen, wenn er nicht genauso über den Tisch gezogen werden möchte, wie es mir passiert ist!

Ein Stern ist mindestens drei Sterne zuviel!!!

Bought an airfryer off Amazon...within 2 months the non-stick was bubbling up and coming off now the drawer rocker switch is on the way out as well. The problem is their non existent build quality and customer service. I am reporting them to trading standards in the UK as they have a UK office and they constantly lie about a replacement drawer being on the way. I am also going to complain to Amazon about them

Bought a Chefman kettle, which had useful features like a rebuild. However, the kettle developed a leak where the glass meets the metal. Sent an email to their customer service email address on 1st October 2025, which was acknowledged, and stated I would hear within 5-7 days. Well we're now on 19th October, and there's been no further contact.
Having read the other reviews, it looks like I won't hear from them again.

Can't get a hold of the company to replace the air fryer. Sent email waited 7 days and no hear. So I tried calling on 7 Oct only to get a recording they were closed for the holidays. What holiday. I believe customers are being taken my next stop is the better business bureau. My warning don't buy anything Chefman is connected to as poor products and very poor customer service

Bought a microwave didn't last 2 months, airfryer less than a year. I barely used tge airfryer. They won't honor the warranty for either dont waste your money.

I ordered a blender and it arrived non-functioning. I asked for a replacement. Customer service (who introduced themselves as "my case manager, Phoebe") requested a ridiculous amount of information (video and photographs in specific forms) which I supplied. They then became non-responsive and haven't replied after numerous follow-ups by me.

I ordered a Turbo air fryer and inside I found cooked crumbs on the grill, bottom of the grill and in the are where the basket goes. This is disgusting and unacceptable!

I received an espresso machine as a xmas gift. It worked beautifully for 5 months and then suddenly quit working. We have submitted a replacement request, as it was well within the 1 year warranty. We followed all instructions, sent videos and received an email confirming they had received our complaint...3+ months later and we have not heard a peep. Subsequent contacts with customer service have been unanswered.

I bought a frother wand from Kroger and it works great for about 5-10 seconds, then the wand part falls off into my drink and I am left holding the handle.

I had an issue with a Kettle purchased from Amazon on March 2025. It stopped working over a week ago, and i submitted a warranty request online, got an email confirmation : "Chefman Support advises you to expect a response within 5-7 business days for your case #xxxxxxx, and to avoid sending multiple follow-up messages to ensure prompt handling." I've been waiting over 2 weeks w/o getting response. I called them and was on hold for over 2 hours- really? No luck, but than I tried a virtual assistance, and after 15 mins waiting i got an agent on line. She war really nice, and was able to help me. I need to send a non-working kettle back in order them to send me a new one even after I submitted two video showing it doesn't work. Good that they sent me a prepaid shipping label. They promised to sent a replacement in 14 days after the broken kettle is received. That's good, but i already without the product for over 2 weeks, and now I need to wait another 3 weeks for a new one.
To summarize, the products are not really good, but the price is compatible. Service itself can be better, but the customer service reps are really willing to help.
Thank you, CSR. I understand that they are overloaded, but still doing their job great.

The Air Fryer, RJ50-M, malfunctioned within a year of it's warranty expired (one year). I called Cutomer Support to get Technical Support, got a recording telling me I qualified for a $100 gift card (for Chefman products), and to press any key. There was no way to get to TS, so I pressed. I person I got began by saying a qualified the the gift, and started asking for my info. I responded by saying I was not interested, and asked to be connected to TS. He told me their line was down and started to ask for info. I said I was not interested, and he rudely hung up. So I went online, wrote my question seeking TS, pressed send which crashed. Tried again and successfully sent my question. I got a response that their q was loaded, and I could expect a response in 5-7 business days. I WILL NEVER BUY ANOTHER PRODUCT FROM CHEFMAN...and neither should you.

We bought the Chefman 5-in-1 Air Fryer Oven after researching various models — and it’s turned out to be one of the best kitchen purchases we've ever made.

The product itself is incredibly versatile, with multiple trays that allow different foods to be cooked at the same time, a fantastic rotating chip basket, and a clear viewing window so you can easily keep an eye on your food without interrupting the cooking process. It also has easy-to-use presets for common meals, making the whole experience straightforward and reliable.

But what really stood out for us was the exceptional support from Chefman. Nearly a year after purchase, a small issue developed with our air fryer. I contacted Chefman’s customer support and was honestly blown away by how prompt, professional, and helpful they were.

A special shout-out to Carmen from Chefman Support, who handled everything quickly and made the whole process completely stress-free. The issue was resolved efficiently and left us feeling very confident in the brand.

In a world where good customer service seems increasingly rare, Chefman really impressed us. It’s reassuring to know that they stand behind their products and genuinely care about their customers.

Highly recommend Chefman both for the quality of their products and the integrity of their customer service.

Not enough info on the air fryers. Tryna do research here and I can't. >:(

Wish I can give zero star to this company. They sell cheap Chinese products at a ridiculously marked up rates. The interior to air fryer front plate (clear viewing window) area got dirty somehow and there is no way to remove it to clean it. Products are not worth the money.

poorly functioning products and they only offer 1 year warranties so even Chefman doesn't have confidence in their own products functioning properly after a year. Stay away