Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
L'entreprise a répondu
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Lisez les avis des autres
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Voir plus
L'entreprise a répondu
Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Voir plus
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Bien
197 avis
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick turnaround and response had a…
Quick turnaround and response had a peace blew off in transport wait in the receive.
18 mars 2026
Almost Perfect
Everything was pretty well done. Simple to put together. A couple of parts did not align so well and need a persuasion tool to help it fit together.
I would check check some of the pins to make sure they allow for the pins to properly go through.
17 mars 2026
Poor customer service
I got conflicting info from agents on my shipping. Emails to customer service were never answered. Customer service was not helpful on product questions. No assembly instructions were provided in the crate. I had to look them up online and even then the assembly was difficult. Owner's manual didn't tell what oil to use or how much to add. No mention of the 2 zerk fittings either. The products seem to be of good quality, but I haven't tested the chipper. I need a high altitude kit. Customer service couldn't answer any questions about the high altitude kit.
16 mars 2026
Canopy came in a very good built box
Canopy can in a very good built box. Easy instructions to follow.
Looks great on the construction between 4 con-x for men to have a place to eat lunch and to conduct Safety Meetings.
12 mars 2026
As of this date I haven’t unpackaged or…
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Delivery was quick and the delivery service sends you messages to notify you of your delivery. It has been a pleasurable and easy process dealing with chery industrial. I will most definitely buy again.
12 mars 2026
Rude
Rude. Customer service is rude and uncompliant. When asking questions, I received attitude like I should know the answers, when asking for delivery or eta status, again attitude and as if I was bothersome. When asked to speak to a manager the manager stated she heard the entire conversation and didn't believe the employee was being rude.
3 mars 2026
Welding table was not as heavy built as…
Welding table was not as heavy built as I thought it would be.
9 mars 2026
Excellent bucket
We bought a rock bucket. It's great we are using and loving it. Pick up went smooth, they loaded it up for us without a hitch. Thanks.
6 mars 2026
The gate and the price were just right
The gate and the price were just right. The service was great
6 mars 2026
I did not receive product
6 mars 2026
Needed the fence connections
Needed the fence connections. It took an expected period of time, all good. Steven, who is no longer in the parts dept. is gone. He did a great job with his communication. My parts came from China and we have to maneuver around the Chinese New Year celebration delay. Thank you, Jim
6 mars 2026
Réponse : Chery Industrial
Hi James
We apologize for any inconvenience this may have caused. If you have any missing parts, please contact our after-sales support at Parts@cheryindustrial.com to resolve the issue. Have a nice day!
Easy pick up
Easy pick up, fork lift driver and swamper a little unfriendly, but got the job done.
26 février 2026
Product was crated well for shipping.
Product was crated well for shipping.
Conveyor seems to work well while running.
Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil type for hydraulic system.
Also, the max height is only achieved by raising the table above the hooks, which is ok, but resetting to a lower height required a lot of strength by slacking the winch and manually lifting table and switching hook positions at the same time. Aside from that I was able to assemble in 1 day by myself with the use of a small machine to lift table onto chassis and sling into position to install mounting bolts on bottom of table.
I look forward to putting this to use.
9 mars 2026
Checkout was easy and pickup was also
Checkout was easy and pickup was also. Quality workbench!
13 février 2026
shipment came damaged- was bent up
20 février 2026
You did fine
24 février 2026
Great product delivered in good…
Great product delivered in good condition and time. Very happy with it all
20 février 2026
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