From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... Voir plus
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Lisez les avis des autres
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it... Voir plus
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I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... Voir plus
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What a great service - from the easy online ordering, a follow up call in person to thank me for my order, give delivery details and offering follow up support. Order arrived 2 days later. Love my new... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Excellent
694 avis
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A répondu à 100 % de ses avis négatifs
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After purchasing a beautiful garden set…
After purchasing a beautiful garden set last year we needed to replace the cover, ordered online very easily and was delivered by Chimes which I was not expecting. Fantastic company and would highly recommend to anyone wanting to purchase something nice for their gardens, huge display to fit everyone's budgets
5 mars 2026
Réponse de Chimes Home & Garden Ltd
Dear Kim,
Thank you so much for your lovely review. We're delighted to hear that you found ordering the replacement cover easy and that it arrived smoothly. It's great to know you're still enjoying your garden set, and we truly appreciate your kind words about our display and range of options for different budgets.
Your recommendation means a lot to our team. We look forward to welcoming you back again soon.
Kind regards
Chimes
Ordered an outdoor kitchen
Ordered an outdoor kitchen. Great communication with updates on the delivery. Delivery driver helpful and polite. Nothing too much for them.
Highly recommend.
10 mars 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Ian,
Thank you for your kind review. We’re really pleased to hear that you were happy with the communication throughout your order and that the delivery went smoothly. It’s great to know our driver was helpful and polite, we’ll be sure to pass your feedback on to the team.
We truly appreciate your recommendation and hope you enjoy your outdoor kitchen.
Kind regards
Chimes
New garden furniture
We ordered our garden furniture in store,
The sales lady Debbie, was very helpful & friendly, they kept our furniture until the beginning of spring for us, & then delivered it when it had finally stopped raining !!
I wouldn’t hesitate to use Chimes again in the future.
24 février 2026
Réponse de Chimes Home & Garden Ltd
Dear Anthony,
Thank you so much for your lovely review. We’re delighted to hear that you had a great experience in store and that Debbie was able to help you find the perfect garden furniture. She’ll be especially pleased to know her friendly service made a difference.
We’re also glad we could store your furniture safely and deliver it once the weather finally improved, timing is everything with garden furniture in the UK!
Thank you for choosing Chimes, and we look forward to welcoming you again in the future.
Kind regards
Chimes
Friendly staff & Great selection product's
The staff are very helpful and friendly and there is a fantastic selection to choose from.
27 février 2026
Réponse de Chimes Home & Garden Ltd
Dear Lynsey,
Thank you for your lovely review.
We’re so pleased to hear that you found our team helpful and friendly. We also love offering a wide selection for our customers to browse, so it’s great to know you enjoyed the choice available.
We hope to see you again soon.
Kind regards
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Sharon,
Thank you for your kind review.
We’re really pleased to hear you were happy with the service. Your support means a lot to us, and we hope to see you again soon.
Kind regards
Chimes
Great customer service provided by…
Great customer service provided by Nicky.
Excellent garden and pergola products, value for money.
22 février 2026
Réponse de Chimes Home & Garden Ltd
Dear YBM,
Thank you for your lovely review.
We’re so pleased to hear you were happy with the customer service Nicky provided, we’ll be sure to pass on your kind comments to her.
It’s also great to know you’re pleased with your garden and pergola products and found them good value for money. Thank you for choosing us, and we hope you enjoy them for many seasons to come.
Kind regards
Chimes
Absolutely thrilled with our two…
Absolutely thrilled with our two beautiful garden furniture sets delivered on 13/02. They’re all covered, set up, and ready to go — now just waiting for the weather to perk up so we can enjoy them properly!
The delivery team were fantastic: friendly, helpful, and efficient, which made the whole experience even better.
We love this shop and have already ordered more items due for delivery on 05/03. The sales staff have been brilliant too — knowledgeable, welcoming, and a real pleasure to deal with.
I would happily recommend them to anyone looking for garden, home, and other lovely pieces. Such a great place for beautiful things you’ll genuinely love.
13 février 2026
Réponse de Chimes Home & Garden Ltd
Dear Susan,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear how pleased you are with your new garden furniture sets. It’s great to know everything arrived safely and is all set up ready for when the sunshine finally appears.
We’ll be sure to pass your kind comments on to both our delivery team and sales staff, they’ll be thrilled to hear how much you appreciated their help.
Thank you as well for your continued support and for placing another order with us. It really means a lot. We hope you enjoy all your new pieces and look forward to seeing you again soon.
Kind regards
Chimes
Wonderful service from Chimes
Wonderful service from Chimes. I called with a query and friendly and quick to answer my question. The item ordered was a great price and delivered quickly. Would definitely recommend them and will use them again for future orders.
20 février 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Vickster,
Thank you so much for your kind review.
We’re really pleased to hear that you had a great experience with both our customer service and delivery. It’s always our aim to provide friendly support, great prices, and a smooth ordering process, so your feedback means a lot to the whole team at Chimes.
Thank you for your recommendation, and we look forward to helping you again with future orders.
Kind regards
Chimes
Your staff were very informative
Your staff were very informative, friendly and super efficient
9 février 2026
Réponse de Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for your wonderful feedback.
We’re delighted to hear that our team was informative, friendly, and efficient during your visit. Providing knowledgeable service with a warm, welcoming approach is something we truly value, so it means a lot to know we delivered that experience for you.
We look forward to assisting you again soon.
Best regards
Chimes
Very good overall will buy again
9 janvier 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Rachel,
Thank you so much for your kind review. We truly appreciate your support and look forward to serving you again soon.
Kind regards
Chimes
Beautiful dining set so pleased with the whole service
Easy ordering, always a bit cautious ordering on line but the company delivered on time with very respectable delivery men. The item was well packaged all we had to do was to put table top on and fire pit in situ all works perfectly. Really pleased with this item just need the good weather now. Would recommend this company.
8 janvier 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Karen,
Thank you for your lovely review and for trusting us with your online order, we know that can sometimes feel like a leap of faith.
We’re really pleased to hear everything arrived on time, was well packaged, and easy to set up. It’s great to know the delivery team and the product itself met your expectations. Now we’re just keeping our fingers crossed for some good weather so you can fully enjoy it!
Thank you again for the recommendation, it’s truly appreciated.
Kind regards
Chimes
HIGHLY RECOMMENDED!
We went to Chimes to start doing our homework for sourcing garden furniture in readiness for the spring/summer.
We walked into Chimes and was amazed at the vast choice of garden furniture, dining sets, home assessories and BBQ’s. Such a nice change to physically see the items and not just have to view online. We dealt with Lee & Nic, and we couldn’t have wished for nicer people to deal with. No annoying Sales tactics, they know their products are quality and they just let you make your own decisions, advice given when asked but with no hard pressure applied to make a purchase….how refreshing is that! They’re very knowledgeable and patient, as I really could not decide what I wanted as there was so much choice, and everything is so nice. Finally made a decision and my furniture was delivered 3 days later using their white glove service. I would genuinely recommend going to Chimes for all the above reasons. I truly cannot fault anything! Total satisfaction.
11 janvier 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Debby,
Thank you so much for taking the time to leave such a thoughtful and detailed review, it genuinely means a lot to us.
We’re delighted you enjoyed visiting the showroom and being able to see and experience the range in person. That “no pressure, take-your-time” approach is exactly what we aim for, so it’s wonderful to hear that it came through so clearly. Lee and Nic will be absolutely thrilled to hear your kind words, they really do take pride in knowing the products and letting customers choose what’s right for them.
We’re also glad the white glove delivery service hit the mark and that everything arrived so quickly. Your recommendation and “total satisfaction” mean the world to the whole team.
We hope you get many years of enjoyment from your furniture and we’d love to welcome you back to Chimes anytime.
Kind regards
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Elaine,
Thank you so much for your kind review. We truly appreciate your support and look forward to serving you again soon.
Kind regards
Chimes
Good service
Very helpful in store any question no problem, delivered furniture on time a special shout to the two guys that brought funiture very helpful,
Had a small problem phoned office and harry got it sorted that day,
All in all 5 star.
15 janvier 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Michael,
Thank you so much for your kind review. We’re delighted to hear you had a great experience both in store and with delivery. A special thanks from us for mentioning the delivery team and Harry, we’ll be sure to pass on your feedback to them.
We really appreciate your support and look forward to helping you again in the future.
Kind regards
Chimes
Very friendly staff
Very friendly staff, very helpful, great delivery staff, highly recommend, great deals in the sale
7 janvier 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Lee,
Thank you so much for your kind review. We’re delighted to hear you had a great experience with our team and delivery staff, and that you enjoyed our sale deals. Your recommendation really means a lot to us, and we look forward to welcoming you again soon.
Kind regards
Chimes
Heidi…great product and fantastic delivery spot on time slot
Fantastic service been looking at Heidi corner seating in various outlets and they smashed it ,will be telling people about chimes
9 décembre 2025
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Stuart,
Thank you so much for the lovely review. We’re delighted to hear you’re happy with the Heidi corner seating and the service you received. Your recommendation really means a lot to us. Thank you for choosing Chimes.
Kind regards
Chimes
Chimes is a lovely store
Chimes is a lovely store - with super merchandise and friendly and helpful staff!
12 décembre 2025
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Denise,
Thank you so much for your kind review! We’re delighted to hear you enjoyed the store, our merchandise, and the service from our team. We really appreciate your support and hope to welcome you back to Chimes again soon.
Best regards
Chimes
Aluminium cream fire pit corner set
This company are fantastic!
Lovely big showroom with space to move around & see everything clearly.
Was served by a lovely lady who was extremely helpful and then our garden furniture was all delivered and set up by 2 lovely men who were also really helpful, can’t wait for the warm weather now to use it all!
30 novembre 2025
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Rob,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed our showroom and had such a positive experience with our team. It’s great to know that both our sales staff and delivery team were able to help make everything smooth and enjoyable for you. We hope your new garden furniture brings you lots of relaxation and happy moments once the warm weather arrives.
Thanks again for choosing Chimes home and garden, we truly appreciate it.
Kind regards
Chimes
Incredibly helpful customer service
Incredibly helpful customer service - special delivery was exactly on time and the parasol we ordered was spot on. Would defo order from Chimes again. Thank you
28 novembre 2025
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Paul,
Thank you for the wonderful review. We're so glad to hear that our customer service was helpful, your special delivery arrived right on time, and that you’re happy with your new parasol.
We truly appreciate your kind words and would be delighted to welcome you back to Chimes again soon.
Kind regards
Chimes
Second time I’ve ordered from Chimes…
Second time I’ve ordered from Chimes Home & Garden. Both occasions the service has been excellent, they call you personally to update you on delivery times and the delivery was late arriving but the driver was in contact with me.
14 novembre 2025
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear M B Lee,
Thank you so much for your repeat custom and for taking the time to share your experience. We’re delighted to hear that our team’s communication and service have been consistently excellent on both occasions.
We’re sorry your delivery arrived later than planned, but we’re glad the driver kept you updated throughout. Your understanding means a lot, and we look forward to helping you again in the future.
Kind regards
Chimes
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