I made an online order in June, 2025. I never got the armchairs delivered and I moved from the UK. I was finally contacted, by CK Sofas INC after months of trying to get in touch. They mentioned the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CK Sofas Inc is a UK-based manufacturer and retailer specialising in high-quality, custom-made sofas and beds. Every piece is handcrafted to order, allowing our customers to choose their preferred size, fabric, colour, and comfort level to suit their home perfectly. As a growing business, we are proud that the majority of our customers consistently rate us highly for product quality, comfort, and value. Our focus has always been on delivering luxury furniture at accessible prices, without compromising on craftsmanship. Like many manufacturing businesses, we have experienced occasional operational challenges, particularly during periods of high demand. In a small number of recent cases, this led to delays in delivery, which we fully acknowledge and sincerely apologise for. We understand how important timelines are when ordering furniture, and we are actively improving our processes to ensure a smoother and more reliable experience going forward. What matters most to us is how we respond — we always aim to keep customers informed, offer fair resolutions, and where necessary, provide refunds or goodwill gestures to make things right. We remain committed to transparency, continuous improvement, and delivering products that our customers are truly happy with. If you have any questions or concerns, our team is always here to help. — CK Sofas Inc
Coordonnées de contact
Royaume-Uni
- cksofasinc.co.uk
3,9
Bien
50 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Service!
Top Service from start to finish.
Recommend you to try these guys, absolute 💥
Alex what a legend!
9 août 2025
Avis spontané
Lovely sofa delivered on time
Lovely sofa delivered on time. Alex was very helpful and contacted me before delivery was due. The delivery guys were helpful too.
Thanks
9 août 2025
Avis spontané
I recently purchased the Clapham 3 and…
I recently purchased the Clapham 3 and 2 seater sofa set along with a footstool from CK Sofa Inc, and I couldn’t be happier with the experience!
Although my delivery was delayed by a few days, Alex was absolutely fantastic throughout—keeping me updated, putting my mind at rest, and even arranging a video call with the manufacturer to show me everything was on track. Truly above and beyond service!
The delivery driver was equally impressive—so polite and professional, and he managed to carry the entire sofa set in by himself with such care.
As for the sofa itself… wow. It’s absolutely gorgeous! The fabric is stunning, the padding is unbelievably comfortable, and the overall quality feels like something you’d expect at double the price. The value is genuinely mind-blowing.
All I can say is a massive THANK YOU to CK Sofa Inc. You’ve got a very happy customer here!
26 juillet 2025
Avis spontané
Réponse de CK Sofa Inc LTD
Thank you Alma! We really appreciate your review. We do apologise for having delayed your delivery a couple times, but in the end we are glad you love your sofa set!
The sofa I ordered wasn’t what was…
The sofa I ordered wasn’t what was described. I had to wait 3 weeks for it to be picked up. They’ve now had it back for 4 weeks and I still haven’t had my refund. They’ve have been ignoring my messages and when the do answer they say a manager will call me and nobody ever replies. Terrible customer services. Not sure on reviews. They changed their name earlier this year from Couchek and if you look at their reviews you will see what kind of real reviews they get.
Update. I have checked our credit card and it has definitely not gone through. Also you say you’re nothing to do with Couchek. Why is your WhatsApp business group called Couchek.
23 juin 2025
Avis spontané
Réponse de CK Sofa Inc LTD
Dear Terry,
We’re very sorry to hear about your experience and truly regret any frustration caused.
We’d like to clarify a few points for transparency. Your sofa was a bespoke order made in a fabric of your personal choice. While there were some discrepancies in the measurements, we apologised immediately and offered a replacement within the week.
When you chose to return the sofa instead, we accepted the return without hesitation. Unfortunately, it took 3 weeks to collect as we did not have any scheduled delivery routes in your area during that period. However, as soon as the item was collected, your refund was issued the very next working day. Proof of this refund was also sent to you.
You had also paid for the removal of your old sofa, and although this service was fulfilled, we refunded that amount as a gesture of goodwill.
If the funds are still not showing in your account, we kindly ask that you contact your card issuer, as we have confirmed that the refund was successfully processed from our end.
We would also like to address the mention of “Couchek.” We are not associated with any previous businesses by that name. We started trading this year and purchased a few previously existing domains.
Our management team will be in touch with you as soon as possible.
Thank you for your patience, and we are committed to resolving this matter to your satisfaction and we will do everything we possibly can to make sure any issues get sorted out as soon as possible.
Best regards,
CK Sofas Inc Customer Support Team
Good communication after I ordered…
Good communication after I ordered right through to the delivery when on the day I was receiving updates direct from the drivers. The delivery guys were very helpful delivering into position. The sofa was just as I had ordered and very pleased.
6 juillet 2025
Avis spontané
Réponse de CK Sofa Inc LTD
Thank you Jason, we really appreciate your review.
Great quality low prices
I’ve always been sceptical about buying a sofa from anywhere other than the big well known retailers, however I went to look round the warehouse and picked a colour and sofa I liked they made it to measure to exactly what we needed and the quality is fantastic. Would highly recommend
12 mai 2025
Avis spontané
I recently purchased a Couchek sofa
I recently purchased a ck sofas Inc sofa, and I couldn't be happier! The quality is outstanding, with a perfect blend of comfort and style. The design complements my living room beautifully, and the fabric feels luxurious. Delivery was prompt, and the assembly was a breeze. Highly recommend ck sofas Inc for anyone looking to elevate their home decor! Five stars! ⭐⭐⭐⭐⭐
4 mai 2025
Avis spontané
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