Classic Cottages Avis 643

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loved this experience, we had a lovely time away and loved every minute . Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , than... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Cottage
  2. Maison de vacances
  3. Agence de location de maisons de vacances
  4. Location de vacances

Informations provenant de diverses sources externes

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

643 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Excellent accomodation and reasonably priced

Classic cottages have a wide and varied accommodation portfolio with clear pricing and reasonable value. The booking process is clear and straightforward. We have been using them for many years now and recommend for UK based holiday.

1 juin 2024
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Réponse de Classic Cottages

We are so pleased to hear you have had numerous positive experiences when booking with us. Thanks for taking the time to post a review and we hope to be able to help you in finding another great holiday cottage in the future. The Classic Team

Noté 4 sur 5 étoiles

Lovely gardens and beautiful house,!but…

Lovely gardens and beautiful house,!but not as clean as I would have liked. All the necessary appliances were there but the house lacked home comforts like cushions and throws on the sofa or a blanket for the bed for those chilly evenings, it felt quite sparse.

25 mai 2024
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Réponse de Classic Cottages

It is always great to see guests enjoying the properties and their beautiful gardens. We always expect guests to arrive and find the property they have chosen to be cleaned to the highest of standards! If this was not the case, we would always do everything possible to put that right for you. We can only apologise if some areas had been missed and rest assured that this was followed up with the housekeeper. Thank you very much for your comments! The Classic Team

Noté 1 sur 5 étoiles

Disgraceful company

Disgraceful company . Booked shepherds hut in pedney. Had to cancel due to medical emergency that the hospital did procedure that went wrong. I was not asking for refund but to just change date. And they said no . Noticed there are loads of dates available. Will not rebook again or make sure friends do not use this

4 juin 2024
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Réponse de Classic Cottages

We’re very sorry that a medical emergency sadly meant that you were unable to go ahead with your stay at Pedney as planned. We can appreciate how upsetting this must have been for you, and we would always want to do everything we can to support our guests during such difficult times. Any amendment requests at such short notice, however, are unfortunately treated as a cancellation, in line with our booking conditions. If you took out a travel insurance policy when you booked the holiday it may be worth exploring as to whether this would be a circumstance in which you would be eligible to make a claim. We hope that you feel better very soon. The Classic Team

Noté 5 sur 5 étoiles

A Delight to Deal With

I regularly stay in Cornwall at Smugglers Cottage, Helston, which is a delightful cottage in a favourite area. Classic Cottages are a delight to deal with and went the extra mile to accommodate me when I had a mixup with my dates last year! Highly recommended also as their properties are first rate.
Smugglers is now a home from home.

27 avril 2024
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Réponse de Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share. We're thrilled that the property is now your home from home. The Classic Team

Noté 5 sur 5 étoiles

Classic Cottages are great

Classic Cottages are great - easy to deal with and genuinely helpful, esp after I lost the key to the property!

3 juin 2024
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Réponse de Classic Cottages

We were very glad to be able to help and look forward to seeing you again. Thanks for the review. The Classic team

Noté 5 sur 5 étoiles

First visit to Freathy and Cornwall the…

First visit to Freathy and Cornwall the cottage lived up to our expectations, spectacular views well equipped clean comfortable and quirky garden. bit of a hike to the beach which was beautiful and extensive
Life guards in attendance too to keep everyone safe with the tides

25 mai 2024
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Réponse de Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. The Classic Team

Noté 5 sur 5 étoiles

we have used classic cottages on two…

we have used classic cottages on two occasions in the last 6months and have been very pleased with everything about them . excellent communication through out our stay. Thank you.

24 mai 2024
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Réponse de Classic Cottages

Thank you so much for your review. We love to see our customers so happy with our service and we hope that we can see you again very soon! The Classic Team

Noté 5 sur 5 étoiles

Beautiful cottage in a peaceful setting…

Beautiful cottage in a peaceful setting with amazing views across the fields. Bright and clean, very comfortable bed and amazing bathroom with large shower cubicle. Highly recommended.

17 mai 2024
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Réponse de Classic Cottages

What a wonderful review! We are delighted to see that you enjoyed those views across the fields, they really are picture perfect. Thank you so much for your recommendation. The Classic Team

Noté 5 sur 5 étoiles

We had such a fantastic time at the…

We had such a fantastic time at the cabin. So quiet and beautiful. I have a very stressful job and for the first time in years I was able to totally unwind. There is everything you need at the cabin for a short break. I even read a couple of books which I haven't done for fun in a long time. The hot tub was an absolute luxury, very efficient, and my advice is have faith, give it time to do it's thing it gets very warm.

Amazing owners who greet you on arrival to show you around, then leave you in peace. The hot tub was already being primed when we arrived (bliss). Everything was just Amazing, thank you so very much
.

10 mai 2024
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Réponse de Classic Cottages

Thank you so much for your review, we’re so happy to hear you were able to completely unwind and relax with a couple of good books on your short break! It’s great to see the owners gave you such a warm welcome and that everything was just amazing for you. The Classic Team

Noté 1 sur 5 étoiles

Absolutely disgraceful company

Absolutely disgraceful company!

They seem to think that taking £400 for a cancellation fee is completely reasonable, leaving me with a £200 refund.

Very rude via phone, DONT WASTE YOUR TIME OR MONEY!

10 mai 2024
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Réponse de Classic Cottages

We just wanted to reassure you that we always try to do the best for all customers and work very closely with owners if circumstances change for guests, in case there is anything that can be done outside the normal policy. In this instance the owners will only ever accept 1 pet on any booking at their property, and sadly with you contacting us some time after the original booking was made, the addition of a young puppy on top of the 1 dog already on the booking was not something that the owners were prepared to accept. We completely appreciate that you will not want to leave your little puppy behind, but given that there was no issue with the property, with no fault of the owner, the only options were to not bring the new family addition, or cancel the booking with a loss of the agreed level specified in the booking terms and conditions. Classic Cottages, Customer Support

Noté 5 sur 5 étoiles

Used Classic Cottages many times

Used Classic Cottages many times, they are always friendly and helpful.

4 mai 2024
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Réponse de Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Noté 5 sur 5 étoiles

We stayed in a unique holiday home…

We stayed in a unique holiday home found on classic cottages website. We’ve had the best holiday cottage experience. What a find and now lots more unique cottages to book for future holidays with this company. Customer service was excellent. I had to contact them to remove our dog from the booking. This was handled very quickly and money deducted. I liked that you could pay for the cottage in 3 payments as it helped me budget for our holiday.

3 mai 2024
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Réponse de Classic Cottages

We're thrilled to hear you had a great stay and a great experience booking through us! Thanks for taking the time to post a review and we hope to be able to help you in finding another great holiday cottage in the future. Tanya, Classic Cottages

Noté 5 sur 5 étoiles

A superb large house for 10.

A lovely house and ideal for larger parties in Gwithian, Cornwall. We were very comfortable and enjoyed our 3 night break. Would definitely stay here again. Good location near the beach and local pub.
We have booked with Classic Cottages for years and have always found them to be very helpful and their properties to be of a high standard. Would thoroughly recommend this Company.

25 avril 2024
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Réponse de Classic Cottages

Thank you for the wonderful review and the recommendation. We are delighted you had a great time and look forward to your return. The Classic Team

Noté 5 sur 5 étoiles

A great company

A great company, with fantastic properties. Customer services are brilliant and everything is so easy to navigate in the guest portal. Thank you to Classic Cottages for a great service all round again.

27 avril 2024
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Réponse de Classic Cottages

We're so pleased to see how much you appreciate our properties and service. Thank you. The Classic Team

Noté 5 sur 5 étoiles

Quality and attention to detail

We've had some lovely holidays booked through Classic Cottages, and always been happy. It starts with the website – everything is done with a lot of care. I'm a fusspot when choosing a holiday venue – furnishings, colours and decor matter at least as much as the destination! The photos on CC's website are superb, and – trawling through cottages at random – even those I wouldn't necessarily book, all are furnished with individual personality and a lot of attention to detail. Booking is easy, and from there on everything always goes smoothly. I'd like to be able to say CC are brilliant if there's a problem, but there's never really been one (except once when we couldn't get in on arrival, thinking the lock was stuck, but it was actually unlocked all along but the door was swollen by weeks of rain – CC were there on the end of the phone, after hours, and it was very quickly sorted, but rang back the next day as well just to make sure we were fine).

5 avril 2024
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Réponse de Classic Cottages

How lovely to read! We are so pleased to hear that you find every step of the booking process so efficient. We look forward to assisting you with your next stay and thanks so much for the kind words. The Classic Team

Noté 5 sur 5 étoiles

Pet friendly and with properties of a…

Pet friendly and with properties of a very high standard, we will continue to use classic cottages and recommend to anyone looking for the perfect family break.

29 mars 2024
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Réponse de Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review and your recommendation. The Classic Team

Noté 5 sur 5 étoiles

Classic Cottage is Brilliant!

It was a very pleasant experience to book a holiday through Classis Cottage. Very helpful and friendly staff.

4 avril 2024
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Réponse de Classic Cottages

It is lovely to hear that you found our team so helpful! We hope to welcome you back to one of the properties we market again in the future. The Classic Team

Noté 1 sur 5 étoiles

Had booked a ‘dog welcome’ cottage for…

Had booked a ‘dog welcome’ cottage for September this year but due to unforeseen circumstances, death of dog, gave 6 months notice of cancellation. Have been told that entire deposit is cancellation fee - over £240.
Outrageous.

15 mars 2024
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Réponse de Classic Cottages

We’re so sorry to hear about the sad loss of your dog and the cancellation of your booking as a result. We appreciate this must be a very difficult time for you and whilst we want to help as much as we can, in line with our booking conditions, if a booking is cancelled by a customer, the relevant cancellation charge is applied to the level specified in the booking conditions. We are very sorry if your circumstances have not been covered by your insurance policy and sorry again that this is not a situation where we could refund the deposit payment. The Classic Team

Noté 5 sur 5 étoiles

No complaints at all. Just heaps of praise

Everytime we have used this company we have had such friendly and efficient service. Their properties that they pick have so far been exceptional. We love their personal touch too.
We have no complaints. Just praise.

7 mars 2024
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Réponse de Classic Cottages

We're so pleased to read your kind words - thank you so much, we'll share your lovely review with the whole team. We look forward to helping you with your next stay. The Classic Team

Noté 5 sur 5 étoiles

We stayed at the Old Manor House in…

We stayed at the Old Manor House in Charmouth and found it to be everything we desired - we had a great weekend

2 février 2024
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Réponse de Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. The Classic Team

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