CLAXY Avis 

115
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The light fixture I ordered online came on time. It was as advertised and in working condition.

Noté 5 sur 5 étoiles

Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

115 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(115)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Customer Service and Products

We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and the found us the replacement shade. Their response was within 24 hours and it was a great relief to my wife and I to solve the problem in our rental unit before the main summer season begins. We love their pendent lamps.

6 mai 2023
Avis spontané
Logo de CLAXY

Réponse de CLAXY

Hello William! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 5 sur 5 étoiles

Sconce Lights

I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of the shades that went with those sconces lights, they are very nice, but this one shade is a little bit broken in so I just want to buy two extra sheets to have for now that’s it

13 avril 2023
Logo de CLAXY

Réponse de CLAXY

Hello Georgia. Thank you so much for sharing your feedback with us. It truly means a lot to us! We just emailed you so as to help you resolve the issue of the lampshade.

Noté 1 sur 5 étoiles

FRAUD

I ordered a light that was marked for exterior use. After speaking to my electrician he informed me that in order to be used in a covered porch and properly handle humidity and other non climate controlled indirect issues, it needed a UL Damp rating. While inquiring customer service assured me that it was suitable, but after pressing more, they informed me it was dry rated only - but somehow still suitable for exterior use - completely against the guides of UL and my electrician.

I tried to return the item but was informed shipping of $120 would be my responsibility.

So to recap - they fraudulently marketed an item which I purchased - when confronted with the facts and safety issues of installing a light that was not properly rated for the use in which it was intended, their response was to pay $120 to return their item.

10 avril 2023
Avis spontané
Logo de CLAXY

Réponse de CLAXY

Hello, Benjamin. Thank you so much for taking the time to leave us your review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We want you to know that we value customer feedback so that we can try our best to provide our customers with better service. Hopefully, we still have a chance to serve you again.

Noté 5 sur 5 étoiles

Lights ON

I never ordered on line one day and had my purchase delivered in two days. Bravo. BTW, my ceiling light was installed the next day, in a few minutes, and now that my lights are back on ... I can see what I'm working on. Thank You. Stephen

9 avril 2023
Logo de CLAXY

Réponse de CLAXY

Hello Stephen. Thank you so much for taking the time to leave us a 5-star review. We are thrilled that our products suit your needs.

Noté 5 sur 5 étoiles

Great product and honest company!

Our lights were so beautiful and the customer service was just as great. We accidentally ordered 3 times more than we needed and didn’t realize it so the company reached out and asked us about our duplicate orders to clear up the confusion. They refunded our money quickly and I was so appreciative of them for catching it! The lights were shipped in a timely matter and were easy to install.

1 février 2023
Logo de CLAXY

Réponse de CLAXY

Hello Dylan and Jenelle. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.

Noté 5 sur 5 étoiles

Big decision both aesthetic and…

Big decision both aesthetic and functional. I am very happy with my decision to purchase for the following reasons: Beautiful product, affordable, easy profession install, fast delivery, no defects found.
Previous fixture was super dated. This fixture provides great lighting for my home-work space. Nice Job!

22 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello DM! Thank you so much for sharing your feedback with us. It truly means a lot to us!

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery. Perfect fixture for my foyer! The lighting has transformed the entrance to my house.

2 février 2023
Logo de CLAXY

Réponse de CLAXY

Hello Michelle! Thank you so much for sharing your feedback with us. It truly means a lot to us!

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Great price. Will be using again in future

2 février 2023
Logo de CLAXY

Réponse de CLAXY

Hello Kelly! We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.

Noté 5 sur 5 étoiles

Website had good photos displaying the…

Website had good photos displaying the item I was interested in.
Payment was easy.
An email with confirmation & delivery arrived promptly.

27 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello Karen. Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 5 sur 5 étoiles

Good Customer Service

I like the quick response to my email and also the clear directions to return my products made it an easier process.

16 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello Jarred. We are grateful that you took the time to leave us a 5-star review. Thank you so much!

Noté 3 sur 5 étoiles

Too big

Too big. Didn’t look that way in the display picture. Need to return

17 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello Shawn. Thanks for your review. We are sorry that our products failed to meet your needs. We just sent you an email which tells you how to return the light fixtures. Please check out the email for more details. Thanks.

Noté 5 sur 5 étoiles

5 Stars!

Website was user friendly, price was good, shipped super fast and was perfectly packaged. 5 star experience!

8 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello Jenleda! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 4 sur 5 étoiles

Good, honest service

The light that we ordered is exactly what I was looking for and came to us well wrapped and in a timely manner.

7 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello Kaydi. We are grateful that you took the time to leave us a review. Thank you so much!

Noté 5 sur 5 étoiles

Easy to navigate and quick delivery

The website was easy to navigate. The product I ordered was as pictured and delivered on time.

There was a question about the color of the item. It appears to be bronze but is listed as black in the description. I submitted a question but never received a response. I was hoping for the black one but got the bronze. I will keep it anyway but that should be clarified on the website or at least answered.

5 janvier 2023
Logo de CLAXY

Réponse de CLAXY

Hello, Anne. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Thanks for your question. We have answered your question on the website. We sincerely apologize for the delayed reply.

We are sorry to let you know that this pendant light does not come in a black finish. The light fixture comes in three finishes, including bronze, brushed nickel, and brass. If you prefer a dark finish, bronze is a great choice for you. We have reedited our description, clarifying that the finish is bronze. Thank you for bringing this to our attention.

Noté 5 sur 5 étoiles

Great communication

Great communication, quick shipping. Nice product.

27 décembre 2022
Logo de CLAXY

Réponse de CLAXY

Hello Sandra. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Noté 5 sur 5 étoiles

Excellent product

The product was much better than I thought it would be. It was everuyrthing they said it would be. Howebver we need to return it because the size of the light in our great room kitchen was too small even though it was 7 inches. The cracked glass was heavy and the copper was beautiful. I wished they made it in 11 inches or larger. I really thought the 7 inches would work. I will buy from them again because of their quality, quick shipment and the excellent protection of the light for shipping.

20 décembre 2022
Logo de CLAXY

Réponse de CLAXY

Hello Diane. We are grateful that you took the time out to leave us a 5-star review. Thank you so much! We just responded to your email on how to proceed with the return. Would you please check out your emails for more details? Thanks.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus