CLAXY Avis 

115
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The light fixture I ordered online came on time. It was as advertised and in working condition.

Noté 5 sur 5 étoiles

Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

115 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(115)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent quality lights for a very…

Excellent quality lights for a very reasonable cost!

22 septembre 2022
Logo de CLAXY

Réponse de CLAXY

Hello Liz! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 5 sur 5 étoiles

Very hsppy

Selection, price and ordering process was great. The lights arrived quickly and in perfect condition

2 novembre 2022
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Réponse de CLAXY

Hello Debra! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 5 sur 5 étoiles

Highly recommend this company

The fixtures are exactly as described on the site and they will look great in our basement. Product quality is very good, excellent and quick service, and really appreciated email updates re: the order. All-around an outstanding experience!

29 octobre 2022
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Réponse de CLAXY

Hello Linda! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 4 sur 5 étoiles

Bit of a shipping nuisance, but corrected

Only received 1 of the 2 lights I ordered and got an “order complete” email. Second light came separately two days later. Rather confusing. Products are fine. Just a recommendation to look into you automated emailing system for “completed” when it’s not.

29 octobre 2022
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Réponse de CLAXY

Hello Al, the other light is still in transit and will be delivered to you on Nov.2. We shared the tracking info with you by email. Please check out your mailbox for more details. Thank you.

Noté 2 sur 5 étoiles

I'm happy with everything

I'm happy with everything, but to spend 115$ on lights that aren't working properly is a bit discussing. One of the dusk to dawn switch is faulty. How can I get it replaced?

28 octobre 2022
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Réponse de CLAXY

Hello Jeffrey! Thank you so much for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Great product

Purchased and processed quickly. Delivery notice emailed and delivered. Nice product. Very happy.

27 octobre 2022
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Réponse de CLAXY

Hello Diane! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Noté 1 sur 5 étoiles

Company Won’t Respond (until they see your 1 star review)

I’m not one to leave reviews but this company is terrible. Although now I’m wondering if it even is a company or just another scammer. I purchased 2 pendant lights a few weeks ago. The company got in contact with me to tell me they only had one light available so we proceeded with the order of just one light. The light didn’t work with my space and I need to return it. I reached out to the company and haven’t received any response from them in over a week. I’ve called and left many messages, emailed almost all of the different emails they have available and still nothing. I would never shop here again and advise anyone who sees this to steer clear of Claxy.

Update as of 9/21/22
Claxy did respond back to my emails after leaving this review. They said there were server issues and did not receive any of my emails until the day I left the initial review. They also asked me to take down my 1 star review. Now had things gone more smoothly I might've changed my review to a higher score but alas things weren't perfect. I'll give Claxy credit and go along with the idea of "server issues" but why did no one ever pick up or return my voicemails when I called the store about 20 times when I didn't hear back from them. Also, when they sent me only 1 pendant light, they had still charged me for 2 and didn't reimburse me for the extra light until 2 weeks later after I had to send emails asking for the refund. Furthermore, when I went to return the pendant light that had been sent to me I had to pay for my own return label and provide the company with my tracking number (unusual these days). I kept track of my return since we had so many issues and noticed my package was received on August 19th but the company was unable to confirm and process the return until nearly 2 weeks after the package had been delivered. Since then the company has reached out multiple times asking for me to take down my review.

Overall:
If you're the type of person who likes to triple check and follow up on purchases and returns, you'll have a great experience with Claxy. However if you're more like me and prefer a simpler shopping experience, this may not be the company for you.

11 août 2022
Avis spontané
Noté 1 sur 5 étoiles

Do NOT order from this website

Do NOT order from this website. Their customer service and return policies are terrible. I order 3 light fixtures for $179, when I received them they were too small for the space. I contacted them to return and they sent me an unpaid return label to ship the items back to the Amazon Reseller all the way in Las Vegas, NV. Went to UPS to ship the items back and it was going to cost me $60 to ship them from South Carolina all the way to NV. I then contacted Claxy with my concern of the return cost and they told me they can not help.

When ordering lighting online you do not know what it will look like until you see it in the space. I was ok with paying some money to return but not $60 when my order total was $179.

I highly recommend ordering lights from a different supplier or directly through Amazon. Claxy customer service will not help you.

26 mars 2022
Avis spontané
Noté 4 sur 5 étoiles

Nice pendants and good customer service!

We ordered 4 pendant lights in antique silver. They seem very nice and good quality. 2 were incorrectly shipped in bronze but understandable bc the box actually said antique silver. CLAXY called me back about it on a Sunday night and promptly remedied the situation and sent out the corrected lights quickly. We will order from them again.

17 janvier 2020
Avis spontané

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