Clean&Clean Avis 

Elin and Ani were absolutely perfect. The best end of tenancy cleaning job I have ever seen and would recommend them to anyone. Will 100% use them again next time!

Annie has been brilliant and did such a thorough job! Took the pressure off of me whilst moving and I would 100% recommend.

Ani did a great job - would highly recommend!

Ani did a great job - would highly recommend!!

George was an absolute dream, arrived on time and completed the end of tenancy cleaning to a great standard. Thank you for making the process so easy.

Quick and efficient clean! Good quality

Received dismal service when we booked an end-of-tenancy cleaning. Tried to follow up after our inventory report charged us an additional £100 for inadequate cleaning (e.g. not cleaning window blinds), even though we had explicit reassurance from the cleaning team that they would be thorough (we have explicit email confirmation that blinds would be cleaned). We have sent over 4 emails to them now with no response, this has been going on since mid-August.

We tried calling them, only for a terribly rude man to pick up and say "we only deal via email" before hanging up the phone as I was mid-sentence. We have remained cordial over email and over the phone, but my flatmate and I are both full-time students with no source of income, and this incident has just cost both of us our money, energy and time. We don't have the resources to bring an action against this company, but we hope someone would.

(see also Sofia's review in the same thread - my flatmate's account of this incident)

Edit: They responded to my flatmate's TrustPilot review asking her to contact the office for assistance. But we have tried to do so repeatedly, both over the phone and over email, and been rudely hung up on / ignored every time we tried.

Further Edit: after posting this review here yesterday, I received a call from them today. They were happy to refund 50% of our landlord's penalty fee (i.e £50), but only in exchange for me and my flatmate removing our reviews from this website. They were not willing to pay unless the reviews were deleted or amended to a higher rating. When I refused to delete / amend my review, they once again hung up and it seems I cannot ring them back, I'm redirected to their dial-tone. Seems like they're in the habit of leaving diplomatic replies on all their 1-2 star reviews.

Their reply here is untrue: the first time I got through to them via mobile was on the 29th of October, when I was hung up on not more than 20 seconds into the call. They said "we only deal via email" and hung up before I got the chance to respond. Weren't responsive over email at all. My flatmate was also given 0 details about a re-clean option, which we would have been happy to use if we had been made aware of this policy.

The only reason I was able to talk to them this afternoon is because they wanted to request that I delete / amend this review. Otherwise, every time I have tried to call them, I have been blocked. My flatmate and I have both posted reviews because we are BOTH being ignored, after sending an equal number of messages.

Please avoid this company if you can. Not worth the hassle of trying to get in touch and trying to set the record straight.

Elin completed our end of tenancy clean and did an absolutely perfect job. He was kind, considerate, professional and thorough. Would highly recommend him to anyone needing a cleaner and he made our move so stress free. Thank you Elin!

Fast and reliable cleaner. Arrived and finished on time. Thanks a lot.

Excellent cleaning by Elin and Cveti. They were through and efficient with getting the house ready for moving out. Throughout the process they were very communicative and on time.

Professional and quick service. Thorough and effective approach. Thank you

Ani did a phenomenal job for our end of tenancy clean! A fast and affordable service! Thank you!

Chris did a brilliant job of everything we asked for including oven, fridge and windows. We'd love to hire him again!

Great work on a end of tenancy clean. Elin & Desi we’re really good and thorough, as well as very friendly!

Really great end of tenancy clean. Very well priced and did a great job. Really good communication over email too, quick and clear responses very easy.

I used these services for a end of tenancy clean. Elin did a fantastic job.

Left the flat looking fabulous, desi did a great job! Oven is spotless, fridge clean and bathroom free of grime and mold. Very happy with this service, and cost was well worth the final product. Thank you!

Great service and cleaning, Ani was very professional! Recommend this service.