No long wait on the phone to talk to a person. Listened carefully to our description of the problem. Patiently talked us through a variety of checks and balances to ascertain a possible solution.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It is very longwinded to get in touch. The same information has to be sent over every time before a reply can be given which is time consuming. The way information is given in spreadsheet format on th... Voir plus
L'entreprise a répondu
I had to cancel the contract I'd entered into because I found out from a competitor I could purchase a stand alone terminal and not rent one. It was within the 14 day cooling off period and it was... Voir plus
L'entreprise a répondu
So we received a call from ClearAccept and Nathan has the job of giving us the bad news that a Charge back has been made against us for £6,500 ! as the Client claims the good were not received. We... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Embedded payments for ClearCourse software.
Coordonnées de contact
107 Cheapside, EC2V 6DN, London, Royaume-Uni
- support@clearaccept.com
- clearaccept.com
4,3
Excellent
80 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great response to our query and…
Great response to our query and excellent support via telephone.
28 avril 2026
Réponse de ClearAccept
Good afternoon,
Thank you for your wonderful review.
We’re glad to hear that the query was resolved and that you received excellent support.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Good afternoon,
Thank you for your lovely review.
We’re glad to hear that Ryan resolved your issue promptly.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Speedy and helpful assistance
14 avril 2026
Réponse de ClearAccept
Dear Anita,
Thank you for your review.
We’re glad to hear that Sharon was speedy and helpful while dealing with your query.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Good afternoon,
Thank you for your wonderful review.
We’re glad to hear that Sophie provided first class service.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Dear Shulah,
Thank you for your review.
We’re glad to hear that Matthew resolved your issues promptly and that he was patient with you.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Came back quickly and responded clearly
Came back quickly and responded clearly and precisely.
9 avril 2026
Réponse de ClearAccept
Dear Alan,
Thank you for your lovely review.
We’re glad to hear that Kain responded to your query clearly and precisely.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Dear Laura,
Thank you for your review.
We’re glad to hear that Sharon provided excellent service.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Contacting Clear Accept and Reviewing the system
It is very longwinded to get in touch. The same information has to be sent over every time before a reply can be given which is time consuming. The way information is given in spreadsheet format on the website is not helpful when trying to print off some sort of invoice covering a months payments.
23 mars 2026
Réponse de ClearAccept
Dear Sheila,
Thank you for your feedback—we understand how frustrating it can be to repeat information.
We also appreciate your comments on the reporting format and will share this with the relevant team internally.
If you have any further questions, please don’t hesitate to contact us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
My query was dealt with by speaking to…
My query was dealt with by speaking to a person rather than having to do everything with a chatbot and was resolved very quickly and efficiently.
27 mars 2026
Réponse de ClearAccept
Dear Jackie,
Thank you for your review.
We’re glad to hear that Ryan was able to help.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Good morning, Georgina.
We’re thrilled to hear you had such a positive experience working with Sophie. Your feedback means a great deal to us.
Kind regards,
Customer Success Team,
ClearAccept.
Mandeep S is an absolute star!
Mandeep S is an absolute star and is always patient, helpful, professional yet friendly - qualities that seem to be few and far between anymore. He was particularly helpful to me in dealing with a frustrating situation involving automated emails and PCI Compliance. I am always appreciative and thankful to have his assistance and support. Thanks!! Don Dickinson
23 mars 2026
Avis spontané
Réponse de ClearAccept
Thank you, Don, for your lovely review!
We’re delighted to hear that Mandeep provided excellent support and was able to resolve your query.
We’ll pass your kind words on to the him. Feedback like this truly means a lot and is always appreciated.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Good afternoon,
Thank you so much for this review.
We’re glad to hear that Mandeep was able to help with your query.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Helpful and pleasant team
Helpful and pleasant team, Nathan is always a pleasure to deal with and will always help and get back to you as advised
20 mars 2026
Avis spontané
Réponse de ClearAccept
Good Afternoon Chelsey,
Thank you for a lovely review.
We’re glad to hear that Nathan was able to help.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Our request was dealt with promptly.
19 mars 2026
Réponse de ClearAccept
Thank you Louise for your feedback.
We're pleased to hear Mandeep dealt with your request promptly.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Very professional
Very professional. Support team is always at hand to resolve any issues.
18 mars 2026
Réponse de ClearAccept
Dear Sandeep,
Thank you for your feedback.
We're pleased to hear Sarit was helpful.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Dear William,
Thank you for your feedback.
We appreciate that having the right setup is important, and we always aim to provide options that best suit each client’s needs as Ryan did during the call.
If you have any questions about how we can further assist you, please do not hesitate to reach out to us on support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Just brilliant company to work with……
Just brilliant company to work with, so professional and knowledgeable about their product. Very patient with clients and kept me abreast of all developments along the way.
12 mars 2026
Réponse de ClearAccept
Dear Peter,
Thank you for your kind words!
We’re thrilled to hear you had such a positive experience working with Sharon. Your feedback means a great deal to us.
Kind regards,
Customer Success Team,
ClearAccept.
Excellent service from Sharon
Sharon, what a helpful person she is. Made my request simple. She followed it up with an email to ensure I was aware of what was happening and fixed the problem very quickly.
16 mars 2026
Réponse de ClearAccept
Thank you Tracey for your feedback.
We're pleased to hear Sharon was so helpful.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
FIVE STAR SERVICE
No long wait on the phone to talk to a person.
Listened carefully to our description of the problem.
Patiently talked us through a variety of checks and balances to ascertain a possible solution.
Was never flustered or frustrated if we made mistakes carrying out instructions.
And most importantly RESOLVED OUR PROBLEM!!
Well Done & Thank You.
12 mars 2026
Réponse de ClearAccept
Thank you, Gordon, for your fantastic review!
We’re delighted to hear that Shina provided such patient, attentive support and was able to resolve your problem. We’ll be sure to pass along your kind words. Feedback like this means a lot to our team.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Great service
9 mars 2026
Réponse de ClearAccept
Dear George,
Thank you for your feedback. We're pleased to hear Ryan was so helpful.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
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