No long wait on the phone to talk to a person. Listened carefully to our description of the problem. Patiently talked us through a variety of checks and balances to ascertain a possible solution.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It is very longwinded to get in touch. The same information has to be sent over every time before a reply can be given which is time consuming. The way information is given in spreadsheet format on th... Voir plus
L'entreprise a répondu
I had to cancel the contract I'd entered into because I found out from a competitor I could purchase a stand alone terminal and not rent one. It was within the 14 day cooling off period and it was... Voir plus
L'entreprise a répondu
So we received a call from ClearAccept and Nathan has the job of giving us the bad news that a Charge back has been made against us for £6,500 ! as the Client claims the good were not received. We... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Embedded payments for ClearCourse software.
Coordonnées de contact
107 Cheapside, EC2V 6DN, London, Royaume-Uni
- support@clearaccept.com
- clearaccept.com
4,3
Excellent
80 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Sharon was so helpful so quickly
5 mars 2026
Réponse de ClearAccept
Dear Rachel,
Thank you for your feedback.
We're delighted to hear that Sharon was able to assist you quickly and provide helpful support. We'll be sure to pass on your kind comments to her.
Kind regards,
Customer Success Team,
ClearAccept
Réponse de ClearAccept
Dear Jill,
Thank you for your feedback. We're pleased to hear Claire resolved your issue within 24 hours and that her response was helpful.
If you ever need further assistance, our team is always here to help.
Kind regards,
Customer Success Team,
ClearAccept
Cancelled Contract
I had to cancel the contract I'd entered into because I found out from a competitor I could purchase a stand alone terminal and not rent one. It was within the 14 day cooling off period and it was handled professionally and kindly.
Their customer service is always good, but I've only given 4* because they could have been honest and told me I didn't need to be tied into a contract. I've saved £120 per month.
2 mars 2026
Avis spontané
Réponse de ClearAccept
Good afternoon,
Thank you for your feedback. We're glad to hear that Mandeep handled your cancellation professionally and that you had a positive experience with our customer service.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Réponse de ClearAccept
Good evening Sian,
Thank you so much for this review.
We’re glad to hear that Nathan was able to help with your query.
If you have any further questions or need assistance with anything else, please reach out to us at support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
ClearAccept… Help Fight our corner
So we received a call from ClearAccept and Nathan has the job of giving us the bad news that a Charge back has been made against us for £6,500 ! as the Client claims the good were not received.
We already had the Police pay a visit to the Clients location as the Client had already tried to state that the items were not delivered, Fedex could prove otherwise. So unlucky for the Client the Police found the goods at one of the Client's locations.
So with that information, we were able to defend our case to the Clients merchant with Clear Accepts help. Further more we just awaiting the court date to prosecute the client for Fraud !
21 janvier 2026
Réponse de ClearAccept
Good afternoon.
Thank you so much for this wonderful review.
We're so glad to hear Nathan used all the information provided regarding this case to assist in resolving this to your satisfaction.
If you have more questions or need help with anything else, please let us know by reaching out on support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Nathan was extremely helpful and…
Nathan was extremely helpful and answered all my questions very quickly. Felt confident that I can use Clearaccept with confidence.
13 janvier 2026
Réponse de ClearAccept
Dear Kim,
Thank you very much for your lovely review. We’re delighted to hear that Nathan was so helpful.
Please feel free reach out to us at support@clearaccept.com if there’s anything else we can assist you with.
Kind regards,
Customer Success Team,
ClearAccept.
Be more straightforward and explain…
Be more straightforward and explain details clearer
2 octobre 2025
Réponse de ClearAccept
Thank you for your feedback. We’re sorry for any confusion and would like to understand exactly where we fell short so we can improve. I’ve tried calling to discuss this with you but haven't been able to reach you. Please contact us at 0207 186 2186 - we'd value the chance to make things clear.
I found achieving PCI compliance and…
I found achieving PCI compliance and our switch over an incredibly frustrating process. Although I found most people at ClearAccept individually helpful the mechanism for contacting the right people is unhelpful. There was much time wasted with many missed calls, restricted access to the correct team, and emails that were new tickets rather than a thread of historic contact. The one consistent, really helpful person that showed empathy, understanding and was a pleasure to deal with was Praise. She kept me sane during a challenging process that is out of my regular job remit and chocked full of unfamiliar jargon and acronyms. It was really helpful having a named contact who I could refer to. Thank you so much for your help and support Praise, We got there!
17 novembre 2025
Réponse de ClearAccept
Dear Tina,
We appreciate your patience throughout the PCI and switchover process, and are pleased we were able to reach a successful outcome together. If there’s anything else you need or any lingering questions, please feel free to reach out on support@clearaccept.com.
Kind regards,
Customer Success Team,
ClearAccept.
Great technical support
Go B2B helped the transition to the payment service smooth and seamless. The payment portal is slick and easy to use for viewing payments and allowing refunds when required. Most importantly the support queries are answered quickly and clearly making it a worry free service.
29 septembre 2025
Avis spontané
Réponse de ClearAccept
Dear Alan,
Thank you so much for your kind words and review!
We're thrilled to hear that your transition to our payment service was smooth and that you're finding the portal easy to use. It's great to know that our support team has been responsive and helpful, that's exactly the experience we aim to provide.
We're here if you ever need anything further. Thanks again for your trust in us.
Kind regards,
Customer Success Team,
ClearAccept.
The transition to GoB2B pay was very…
The transition to GoB2B pay was very simple. We can now process card payments live, directly within the web portal, making the customer experience very swift. The online card payments can be reviewed, again within the portal, so we are very pleased we made the move.
29 septembre 2025
Avis spontané
Réponse de ClearAccept
Thank you for your fantastic review!
We're so pleased to hear that the transition to GoB2B Pay was straightforward and that you're finding real time card payments and portal functionality valuable.
Delivering a smooth and efficient experience for both you and your customers is exactly what we strive for.
We're here if you need any support going forward!
Kind regards,
Customer Success Team,
ClearAccept.
Always a first class service!
29 septembre 2025
Avis spontané
Réponse de ClearAccept
Thank you for the great feedback!
We're delighted to hear you’re consistently receiving first class service. We truly appreciate your continued support!
Kind regards,
Customer Success Team,
ClearAccept.
Nathan from clear accept dealt with the…
Nathan from clear accept dealt with the situation very professionally in a clear and easy to understand manner, to help me conclude a resolve to a situation. Extremely knowledgeable and had a clear understanding of the credit card and banking system functions allowing me to make a well judged decision based on how the banking sector work. Person thanks to Nathan, he is an asset to the company.
25 septembre 2025
Réponse de ClearAccept
Good afternoon,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
We're delighted to hear that Nathan was able to support you so clearly and professionally. We'll be sure to pass on your personal thanks to him.
Feedback like yours really means a lot to us and motivates us to continue delivering the best possible service.
Kind regards,
Customer Success Team,
ClearAccept.
Have promised invoicing improvements
I had to make a refund to a customer, but the invoicing from ClearAccept didn't record this correctly nor the deduction from a future payment. Have taken this up with them, with a very brusque response initially, and only after my renewed complaint did they escalate the issue. They have promised to improve their billing in future. Otherwise it ticks over, and as I don't have many requests for refunds I won't know if they have improved.
17 septembre 2025
Réponse de ClearAccept
Hi Sheila,
Thank you for taking the time to share your feedback, and for speaking with our team directly about your recent experience.
To clarify, when a refund is processed and there are no offsetting sales on the same day, this can result in a temporary negative balance. This is standard across payment providers, as the funds need to be returned to the customer but may not be covered by incoming transactions on that particular day.
Our invoicing is designed to provide a summary of total fees for the period. While it doesn’t list transactions line by line, more detailed reporting such as sales, refunds, and daily settlements is available separately through your portal.
We're always happy to assist in locating or interpreting these reports if needed.
We appreciate you raising this with us, and we’ve taken your feedback on board regarding the invoicing format. We’ll be happy to discuss this further with you if you need any more clarity.
Kind regards,
Customer Success Team,
ClearAccept.
Excellent service by ClearAccept
Excellent service by ClearAccept. Did everything they could do to help with a rather complicated issue.
17 septembre 2025
Réponse de ClearAccept
Good morning!
Thank you for your positive feedback.
We're very pleased to hear that our team was able to support you effectively with a complex issue.
If there’s anything else you need, we’re always here to help.
Warm regards,
The Customer Success Team
ClearAccept
All sorted thank you xx
10 septembre 2025
Réponse de ClearAccept
Dear Linda,
Thank you for your review. We're really glad to hear everything's all sorted!
If you need anything else or have any questions in the future, please don’t hesitate to get in touch.
Warm regards,
The Customer Success Team
ClearAccept
Good and prompt response once the issue…
Good and prompt response once the issue was identified
22 août 2025
Réponse de ClearAccept
Dear Keith,
Thank you for your feedback! We're pleased to hear the issue was resolved promptly. If you ever need assistance again, we're here to help.
Warm regards,
The Customer Success Team
ClearAccept
John Walker (member) problem
Fast response to a long standing issue, details were precise and resolution agreed.
15 août 2025
Réponse de ClearAccept
Dear Derek,
Thank you for your review!
We're glad we could bring a clear and timely resolution to the issue. Your patience throughout was greatly appreciated.
Warm regards,
The Customer Success Team
ClearAccept.
Excellent
Excellent, professional service as ever. Nathan Patel was superb, he explained everything very clearly
13 août 2025
Réponse de ClearAccept
Dear Gail,
Thank you for your kind words and continued trust in our service!
We're especially pleased to hear that Nathan was able to support you so clearly and professionally. We'll be sure to pass on your feedback to him.
Warm regards,
The Customer Success Team
ClearAccept.
Ok, could do better
Ok, could be better.
Too many duplicate orders where integration with Sellerdeck was rushed. This costs us more in fees :(
Invoices are a bit slap and dash and we have to chase for them.
28 juillet 2025
Réponse de ClearAccept
Good morning Jason,
Thank you for your review.
We appreciate you bringing this to our attention. A member of our support team will be in touch soon to better understand the issues you've raised.
Alternatively, our support team can be reached on support@clearaccept.com or by phone +44(0)207 186 2186.
Warm regards,
The Customer Success Team
ClearAccept.
Simple to complete.
25 juillet 2025
Réponse de ClearAccept
Dear David,
Thank you for your review!
We're really pleased to hear you found the process simple and straightforward.
Best regards,
The Customer Success Team
ClearAccept.
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