Cloudberries Avis 30

TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I really loved the Pelican puzzle! I'm not actually a big puzzle person but got it because of the design, but fell in love. The image is lovely, the puzzle pieces are of quality (and some kooky shape... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had an issue with a delivery from Royal Mail who had managed to lose my puzzle. Contacted Cloudberries C/S who have sent a replacement arrived next day by RM! Also have to say great puzzles Great se... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'd ordered 3 jigsaws, but then one became out of stock. Cloudberries contacted me and let me order another, and the order was sorted out very quickly with no fuss. They are a friendly customer servic... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Slow to dispatch I ordered a jigsaw to be sent to the USA. It said 3 to 5 days delivery . I got confirmation of my order and was told I would get notification when it was dispatched. After a week I... Voir plus


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

30 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Wonderful puzzles

Wonderful puzzles, excellent customer service. I have bought several puzzles and love them all! Best gradient puzzles going. Cannot recommend enough!

20 avril 2026
Avis spontané
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Réponse : Cloudberries

Thank you so much for your review, we appreciate it!

Noté 5 sur 5 étoiles

Great and fabulous

Absolutely fabulous, great and fast help/customer support. The quality of the puzzles is fantastic and the puzzle experience is so much fun. Love them.

7 avril 2026
Avis spontané
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Réponse : Cloudberries

Thank you for this great review!

Noté 5 sur 5 étoiles

Great puzzles

Puzzles are very high quality and super enjoyable. Customer support is excellent. Bought from and had them shipped to the US.

10 mars 2026
Avis spontané
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Réponse : Cloudberries

Thanks for the review! Glad you enjoyed the experience.

Noté 5 sur 5 étoiles

This is one of the best puzzle…

This is one of the best puzzle companies! Ethical and easy to order from. They are very responsive and are quick to solve any issues.

30 mars 2026
Avis spontané
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Réponse : Cloudberries

Thank you for the review, Elena! Very much appreciated!

Noté 5 sur 5 étoiles

A Pelican puzzle!? ❤️

I really loved the Pelican puzzle! I'm not actually a big puzzle person but got it because of the design, but fell in love. The image is lovely, the puzzle pieces are of quality (and some kooky shapes which I love). And also, in speaking with the team, they're responsive and lovely. Tip for shoppers: support small business and try and order directly through them when possible.

25 mars 2026
Avis spontané
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Réponse : Cloudberries

Thank you very much, Matthew! We are glad you loved our new designs :)

Noté 5 sur 5 étoiles

Had an issue with a delivery from Royal…

Had an issue with a delivery from Royal Mail who had managed to lose my puzzle. Contacted Cloudberries C/S who have sent a replacement arrived next day by RM!
Also have to say great puzzles
Great service I now know where to get future puzzles from.

18 mars 2026
Avis spontané
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Réponse : Cloudberries

Thank you very much for your review! We would be happy to send even more puzzles your way :)

Noté 5 sur 5 étoiles

Beautiful puzzles, great service

I am a big Cloudberrie puzzle fan from the Netherlands.
They did more then they had to when a piece dissappeared.
Great and fast service.
Now I am an even bigger fan!

19 mars 2026
Avis spontané
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Réponse : Cloudberries

Thank you very much for your review. Great to hear from our fans!

Noté 5 sur 5 étoiles

We love this puzzle!

Getting a puzzle for your birthday is a regular occurrence in this house. Well we got a new one and love it!! We have had a great time putting it together. A lovely picture. Interesting and different.
We sadly lost a couple of pieces to the dog but we were able to contact them and sort it right out!

9 mars 2026
Avis spontané
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Réponse : Cloudberries

Thank you very much for your review, Gillian! We are glad to hear you had a great birthday with our puzzles.

Noté 5 sur 5 étoiles

Top class products and exceptional customer service

I am a veteran of many Cloudberries jigsaws. These are always exceptionally well-made and their mostly modern pictures are colourful and interesting, with mercifully few twee country cottages and cute kittens. Their customer service is unusually helpful and responsive, and the mark of a company which cares about what they do. They treat their customers with respect as people rather than random authors of annoying emails.

12 mars 2026
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Réponse : Cloudberries

Dear Ian, thank you very much for your review! We appreciate it greatly. Happy to have such fans of jigsaws among our loyal customers.

Noté 5 sur 5 étoiles

A Happy Outcome

After my initial disappointment at not being able to return a ‘surprise’ puzzle, I am happy to say that customer services have contacted me and advised that they have changed their policy and have issued a full refund.

5 mars 2026
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Réponse : Cloudberries

Thank you very much for sharing your experience! We believe we have improved the way we do things, and that is thanks to your input.

Noté 5 sur 5 étoiles

Excellent company, perfect puzzles!

Customer service is excellent: kind and caring people. And the puzzles are superb!

26 février 2026
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Réponse : Cloudberries

Thank you for your review, Chiara! We are so happy to read these lines. Happy puzzling!

Noté 5 sur 5 étoiles

Great customer service

Just finished one of their small batch puzzles and was disappointed to find there were five pieces missing. However, this disappointment was short lived as Steve immediately sorted me out with a replacement puzzle.

23 février 2026
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Réponse : Cloudberries

Thank you for this review, Paul! Always happy to help.

Noté 5 sur 5 étoiles

Love these fantastic puzzles

Fantastic puzzles, very original designs, challenging to do and beautifully made. Well worth the price for a puzzle nerd like me!

23 février 2026
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Réponse : Cloudberries

Thank you for this great review, Ruth! We appreciate it!

Noté 5 sur 5 étoiles

Superb Customer Service & High Quality Jigsaws

Cloudberries have the best jigsaws I've ever done. No dust, study pieces that click into place and feel great in your hand. Their quality is fantastic too, giving you loads of details to look for.

Their customer service is superb! When I ordered a puzzle from Amazon, it shipped from the US and had issues, and Cloudberries sorted it all out for me and gave me store credit for my next purchase, which is always appreciated.

If you're looking for an awesome range of jigsaws, they have some super tough ones, and they're all beautiful.

22 février 2026
Avis spontané
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Réponse : Cloudberries

Thank you, Adam! We appreciate this. Come back to our webshop anytime, we have new designs coming in!

Noté 5 sur 5 étoiles

Great customer service

Such great customer service who were willing to help me out after completing a puzzle bought from a charity shop and finding a piece missing, so we thought but fortunately the missing piece turned up.
Courteous and kind and a quick response to my plea.

17 février 2026
Avis spontané
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Réponse : Cloudberries

Thank you for the review, Alison! Always happy to help!

Noté 5 sur 5 étoiles

Beautiful Puzzles & Amazing Customer Service

Not only do they have beautiful puzzles that you can lose yourself in, but the personalised assistance I received went above and beyond and I am really thankful.

16 février 2026
Avis spontané
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Réponse : Cloudberries

Thank you very much, Kaz! We were happy to assist you.

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