Clouds Slides Avis 270

Slow delivery, terrible quality, appalling customer service. £35 slippers fell apart after 2 weeks. Customer service said, nothing we can do as you have worn them. If you want footwear that you simply look at and never wear, this could be the retailer for you, if not AVOID at all costs

DO NOT PURCHASE FROM THIS COMPANY.
I received defective items, company refused to rectify unless I paid for shipping costs to correct their error.
Not only was the quality of the item poor, the size was not what I ordered.
Absolutely poor service and quality

Yep- they sure are scammers and I do not support unethical fast fashion brands so it was a shame I fell for this. The products never arrived, never got a notification. Followed up and managed the get a refund but please support a brand that isn’t running a scam sweatshop

Their slippers are the worst slippers I've ever owned. The sole is so flat and uncomfortable my feet actually hurt wearing them, socks would be better. Don't waste your money

I really wish I'd checked this company out before buying from them. I got a few 'kloud' slides (with a k) in the past and was always very happy. The similarity of name and profile confused me, so I was dismayed at the products when they arrived (eventually). Firstly, I thought I was ordering from a UK company but the stuff is made in China and judging by the length of time re delivery, shipped from there too. I ordered two pairs of different shoes, both is size UK 9.5-10. One was the right size but looked quite different to what I'd ordered: only approximately a similar style. I decided to keep them, even though I really don't like them. The other pair was too small, size UK 7-8. I contacted customer services immediately to arrange a replacement and have had several replies back, sometimes only after my reminding them. This was entirely their mistake and yet they seem to expect me to pay for it. I've tried my best to be pleasant about this but their offer yesterday was to let me keep the wrong ones and send new ones in the right size, if I paid postage. I reluctantly agreed to this and asked how much that would cost. £13.99! Their standard postage is £3.99. Their customer services are obviously instructed to make returns extremely frustrating and difficult. I can understand them not wanting to deal with customers buying lots of shoes and sending them back on a whim. I didn't do this. I have kept the pair that was styled differently, because it fit. I have merely been trying to get a replacement for the pair that was the wrong size: all their fault. There should be no question of my having to pay a penny for them to rectify their mistakes. I have now given up and asked for a refund. I suppose there will be another few emails back and forth for me to get my rights out of this company, but after that I will never deal with them again.

If I could give it a minus score I would. They are based in the UK, their office might be bit they ship all from China, any returns have to be sent back to Iowa which costs you £9.99. They are not careful about what they send you, so wrong colour, wrong size. They do not accept responsibility and will never refund you. Appalling customer service. Go elsewhere please.

Their website say UK based in London. They say express delivery. I ordered from them rather than 1/3rd price on amazon bc I didn't want the environmental impact of ordering from China.
They also say express delivery.
Next thing I know get a tracking number saying shipped from China and delayed so not arrived 10 days later ( or indeed left China) and they will not cancel order or refund.

DO NOT GIVE THEM YOUR MONEY!!!! Same as everyone else! Wrong size sent! Ordered a 5, got sent a 6, way too small! After having to send photos of the product THEY SENT ME!!! I was told it would be very expensive for me to return them but they said to keep them and they would send me another pair for free. In the next sentence told me I’d have to pay for shipping of them!?!? Total waste of money! Disgusting that they get away with this!!

Same as everyone else. Took ages to arrive from China, were too small when they did get here, no chance of returning cos it would cost the same that I paid for them. Pretty sure the online reviews are faked.

edit: Don't fall for the reply below. I've been through a week and a half of being diverted by the "customer support" team. Basically they stall you and try to put you off asking for a refund. No help at all. Do not give these people your money, might as well throw it out the window.

SCAMMERS not a UK Company!!!!! Although their website gives an address in London, faulty goods, wrong colour sent from China! Wanted to return but the cost to return £28.99 to Ohio!!! 2 x pair of slippers cost £45.99 both faulty! Fake reviews on their website, lots of the same pictures posted by different!!! PLEASE PLEASE DO NOT BUY OFF THIS COMPANY!!!

rubbish! I bought a pair for my daughter for Christmas. She used for 16 days and the sole broke in half- company refuse to refund and like everyone else on here, they say they will send a replacement but not until you have paid £8.99 postage costs! Returns are at own cost to an address in Iowa With no guarantee of a refund!
Poor product and poor customer service

Please stay away from this company !
The shoes are a joke
Very uncomfortable
You look like bozo the clown wearing them
They are so uncomfortable I was going to send them back but after reading the reviews they will not return your money
I might as well keep them

I ordered Clouds Slides Slippers in size 38 - 39, they are more like a size 36-37, one of the slippers has a dirty sole and appears to have been worn previously and the stitching is very raw - overall appearance of goods that cost very much less to make than they are sold for. I have contacted the company to request a refund but they are now asking for photos. I suspect this is £22 that I may as well have just dropped in the bin.

Appalling and wish I had read these reviews before I bought. They tried to make me buy more to ‘resolve this’- absolute joke.
DO NOT buy from them

******AVOID*******
WHATEVER YOU DO DONT PURCHASE THESE!! THEY SHIP FROM CHINA . THE QUALITY IS TERRIBLE, THE SIZING IS SHOCKING.
SOLD ALSO THE SAME ON ALIEXPRESS FOR £4.35 THAT SAYS IT ALL.

I’ve just suffered the same issue. I think they deliberately send the wrong size to get more money out of you. No where does it say it is coming from China. They ignored my first emails, and now I’ve had multiple exchanges where I must pay for the return. Total scam. I’m going to report them in Instagram and Facebook too as I bought them from an ad.

Their reviews are obviously fake (and bad reviews hidden). Do not buy from this shop as you will regret it, Their sizes are wrong and not as advertised and the customer service is a joke. If you have to buy from here use a credit card so when you realize how incorrect and crap they are you can get a refund though you will need to go through your credit card company as their customer service is rubbish.
you are not required to pay to return the items if they are incorrect/not as advertised or not fit for purpose. it is the company's responsibility to pay to return them and either refund you or to send you the correct items. you should not be paying for their incompetence.

Do not buy from this shop!!!!!

I would honestly give zeros stars if I could. This company is running a sophisticated scam. I bought two pairs of shoes and they took a long time to arrive. Finally, they cane and wrapped in a plastic bag instead of shoe boxes which I found bizarre. Then tried on and sizes were completely wrong. One pair too big and the other too small. I asked for a refund and they asked for photos. Then tried to convince me that they would send a new pair of shoes for free if I paid the shipping costs. Another scam to try and keep my money. I pushed further for a refund and they gave me an address in Iowa to return the items to (even though the return address on the package is in London!) Shipping costs are almost the same as they shoes and utterly dishonest of the company to use co.uk and advertise themselves to be UK based. Never fallen for a scam like this before but determined to contact my bank and trading standards to investigate. If nothing else, hopefully our banks can ban future transactions from this place.

Just a bunch of crooks exploiting people.

Not what is advertised and not a uk company. False info and avoid

I can’t believe I have been ripped off like everyone else - so gutted - inferior cheap and nasty slippers which I thought I was buying from a UK company. You live and learn.