Cluck.us Avis 50

Réponse de Cluck.us

Actualisé le 8 déc. 2025

Hey Scott,

Thanks for taking the time to leave a review, we notice you have written 44 other similary aggrieved reviews with the same complaints - so we want to correct your understanding of this industry. Cluck does not control slot outcomes. Every game outcome is determined entirely by well known industry licensed game providers - and all of them publish RTP outcomes which are independently verified in order for them to get that license. The math, RTP models, hit rates, and bonus behavior are all built into the game logic itself. We cannot modify wins, losses, or bonus results for any player under any circumstance. We have absolutely no power over them.

I had a look at your account specifically and I note you did make $545 worth of purchases - and we appreciate you. We've just launched our brand new site with a lot of awesome weekly and first time purchase bonuses - we specifically built it so we would have power over deals and the user experience - which you'd get access to as we reset them for all users that we migrated over so it would be fair for them also. Give it a try? You might change your mind.

Kind Regards
Cluck.US

Réponse de Cluck.us

24 nov. 2025

Thanks for taking the time to leave a review, but your claim is disingenuous. Cluck does not control slot outcomes. Every game outcome is determined entirely by our licensed game providers. The math, RTP models, hit rates, and bonus behavior are all built into the game logic itself. We cannot modify wins, losses, or bonus results for any player under any circumstance.

Bonus rounds paying low is frustrating, but it is a normal part of how these RNG based sweepstakes games function. Some bonuses hit big, some hit small. That variability is exactly why responsible play guidelines exist.

If you want us to look at anything specific on your account we can do that, but the gameplay outcomes you mentioned are not something we can influence or alter.

Réponse de Cluck.us

9 déc. 2025

Hey Stephen.

Great news. We've just relaunched the site and so Cluck now offers daily login bonuses and we've got a great 7 day reward calendar for new players - and weekly deals that you can take advantage of!

Give it a try and let us know your thoughts.
Kind Regards
Cluck Team

Réponse de Cluck.us

24 sept. 2025

Hey Matthew,
Redemption received okay? If so please do us a favour and update your review! And if not email us at support@cluck.us if anything has gone wrong and we'll get it out to you asap :) Our redemption queue is down to yesterday now so you should be all set!

Kind Regards,
Cluck.us Team

Réponse de Cluck.us

Actualisé le 24 sept. 2025

Hey Lindsey,

Please let us know if you’ve now received the redemption - from what I can see it was approved the day you updated your review. We appreciate a 3 day gap for your first redemption is annoying, but the reason for this is that we pay out in crypto but we take card payments. Card payments are susceptible to fraud as you can imagine especially in the igaming industry. Therefore we need a couple of days to have our team check the inbound purchases so that we don’t end up with a fraudulent purchase that gets refunded that we then pay out winnings to, it’s about finding the right balance. Because of the rise in popularity of our site the redemption queue is slightly longer at the moment so in the last week or two we’ve been pushing the edge of that 3 day wait. We have put in place some internal changes to work to speed this process up and get the gap down on first time withdrawals but it’s an ongoing process - it does however have the advantage of letting us do what a lot of sites can’t, and that is allowing crypto and card purchases while remaining fully AML/KYC compliant. Rest assured though that your redemption is through and if you don’t mind could you update your review to inform everyone that this is the case once you confirm it.

Thank you,
Cluck Team

EDIT: Hey Lindsey, we can see you have received your redemption several days ago at this point - could you please update your review to reflect this?

Kind Regards

Réponse de Cluck.us

Actualisé le 24 sept. 2025

Hey Serra

We use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

I see you originally used an out of date document, and then after it failed you, your driving license, and then a bank statement. Unfortunately these aren't a valid proof of address. We accept your Verizon bill but the system had already auto failed you after 3 unsuccessful attempts.

We've reviewed your documents and manually approved you. We hope you try out our platform and have fun gaming with us!

EDIT: Hey Serra, did you get an opportunity to try out the platform? If so please update your review if you don't mind, thanks!

Réponse de Cluck.us

18 sept. 2025

Hey Benjamin

The current welcome bonus provides "Up to 100k GC and 5CB". As you can see when you spin the wheel there is a chance to win 5CB but with a minimum bonus of 2CB.

Réponse de Cluck.us

24 août 2025

Hello Jose,
I've looked into this - and quite right for some reason your ticket was missed. I can't be sure why since it's the weekend but we'll look into it as a training matter. I appreciate that is an incredibly annoying thing to have happen.

As for your verification - we use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

You have tried several times to KYC including multiple resets from our support staff after exceeding retry limits. What I have done now though is reset your proof of address requirement. I've also then re-approved the liveness check and the ID that you uploaded to sumsub.

Could you please re-upload your proof of address (you used a bill for one of though that sumsub seems to have misread), if you do - please then email directly at support@cluck.us FAO David. I'll pick it up and get you approved all being well with the doc. That should solve matters and you can be on your way trying out our platform

Thanks,
David