Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped fo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... Voir plus
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I enrolled my employees with Collegia when using their free payroll software. Having valuable support from Collegia while being new to payroll in the UK was a blessing. I mainly dealt with Riccardo wh... Voir plus
L'entreprise a répondu
Changed both of my companies to this Free Payroll from IRIS this year. It's a very intuitive payroll and pensions package and I have found it very easy to use speaking as a small company director and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.
Coordonnées de contact
Buxton Court 3 West Way, OX2 0JB, Oxford, Royaume-Uni
- 01865 416076
- hello@collegia.co.uk
- collegia.co.uk
4,7
Excellent
155 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Have had a great experience so far with…
Have had a great experience so far with Collegia, Riccardo is always on hand to help, no question is too big or too small and he is always very quick to address any question or issues.
26 novembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Val,
Thank you for your kind words! We're thrilled you've had a great experience, and Riccardo will be delighted to hear your feedback. We're always here to help!
Kind regards,
Collegia Pension Team
Excellent service
Ricardo was very helpful in providing the help I needed, this made my task easy.
25 novembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Iddy, Thank you so much for your kind review. If you think there are ways in which we can improve our products and services please do not hesitate to get in touch with us at hello@collegia.co.uk, we will take your feedback into consideration for our product roadmap. Kind regards, Collegia Pension Team
Réponse de Collegia Pension
Hi Emad,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Great pension app
Great pension app, easy to use and the support team always amazing
13 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Luca!
Thank you for your feedback! Providing excellent service is our top priority, and we truly appreciate your kind words.
Kind regards,
Collegia Pension Team
Dealing with Collegia has been a pleasure!
Dealing with Collegia has been a pleasure!
I'm not very clued up on the pension side of things but they helped me through step by step.
I cant recommend them enough! *****
9 octobre 2024
Avis spontané
Réponse de Collegia Pension
Hello, thank you so much for your kind words!
It was a pleasure to support you through each step of the process, and we are always here to help should you need any further assistance in the future.
Kind regards,
Collegia Pension Team
Excellent service with quick responses…
Excellent service with quick responses to my emails for help
3 octobre 2024
Avis spontané
Réponse de Collegia Pension
Hi Kay,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Collegia!
I have been working with Collegia for over a year now, they have always been very helpful always quick with replies when I need help and always willing to go above and beyond to ensure my job is less stressful!
3 octobre 2024
Avis spontané
Réponse de Collegia Pension
Dear Leah,
Thank you for your kind words. We're glad to have been able to support you and make your work easier. We always strive to go the extra mile for our clients!
Best regards,
Collegia Pension Team
I Have had a stressful time trying to…
I Have had a stressful time trying to sort some pension things out and the person who helped on the digital chat was so very helpful, helped me through the stages of setting things up. cant say thank you enough
1 octobre 2024
Avis spontané
Réponse de Collegia Pension
Hi Fiona,
Thank you very much for your kind review. We are pleased to have been able to assist you!
Best regards,
Collegia Pension Team
Super quick response to queries & helpful
Super quick response to query, hand holding any initial difficulties. Thank you Collegia!
30 septembre 2024
Avis spontané
Réponse de Collegia Pension
Dear Ben,
Thank you so much for your kind review. We are happy to assist you!
Best regards,
Collegia Pension Team
Their service is really good
Their service is really good. They response to your queries in a timely professional manner!
25 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Judy,
Thank you for your review. Providing timely and professional support is a priority for us.
Kind regards,
Collegia Pension Team
My query dealing person was Mr Riccardo…
My query dealing person was Mr Riccardo and he solved my opt out problem. He is very nice and responsive. Thanks
24 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Muhammad,
Thank you so much for your review.
We are happy to hear that Ric was very helpful.
Kind regards,
Collegia Pension team
very very helpful thankyou
23 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Chris,
thank you so much for your review.
If you think we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Pension Team
I love the Collegia app
I love the Collegia app, and the customer support has been always very helpful and answered all my queries promptly
20 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Michele,
thank you for your review.
We are glad to hear that you like the app and that the customer support has been helpful.
Kind regards,
Collegia Pension Team
The level of service is fantastic
The level of service is fantastic - and the app is quick and easy to use! Thank you
20 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Anne-Marie,
thank you so much for your kind review!
We are happy that you found our level of service fantastic.
Kind regards,
Collegia Pensions team
Excellent help
19 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Sarah,
thank you for your kind review!
Best regards,
Collegia Pension team
Security vulnerability
Be careful.
There's a security vulnerability where your HMRC password is transmitted in raw format and is visible as free text.
18 septembre 2024
Avis spontané
Réponse de Collegia Pension
Dear Manos,
thank you for your valuable feedback and for raising your concerns regarding security. We truly appreciate your input and want to assure you that safeguarding our users' data is our top priority.
First of all, we believe this comment is not about Collegia Pension but about Collegia FreePayroll.
Furthermore, in relation to the specific issue you raised regarding the XML file attachment, we completely understand your concern. While we strictly follow HMRC’s guidelines for real-time information submissions (as outlined on page 13 of the HMRC FPS guidance), which require the password to be in clear text format within the FPS, we recognise the need to ensure that no sensitive information is unnecessarily exposed.
To enhance security, instead of sending XML files via email, clients will have the option to download them securely through their employer account if they wish to do so.
Thank you again for your cooperation and feedback. We look forward to your continued use of Collegia FreePayroll.
If you think there are other ways in which we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Team
Outstanding service from a very…
Outstanding service from a very professional team.
Wealth of knowledge & support.
16 septembre 2024
Avis spontané
Réponse de Collegia Pension
Dear Caitlin,
thank you for your kind review!
We are very happy that you found the service outstanding, if you think there are ways in which we can improve our products or services please do not hesitate to get in touch with us at hello@collegia.co.uk
Best regards,
Collegia Pension Team
I really like the Collegia app
I really like the Collegia app, i find them very professional, they are always ready to help, i am impressed to be honest keep it up
10 septembre 2024
Avis spontané
Réponse de Collegia Pension
Dear Lidia,
thank you so much for your kind review!
Regards,
Collegia Pension Team
Excellent company
Always a concern when a lesser known pension company is selected by your employer but Collegia have not disappointed. A great app with easy access and plenty of information, a customer service team who always provide quick response and a willingness to help, do things properly and efficiently which I have never experienced in a pension company. With collegia I feel my money is actually safe and when I come to be able to draw on it, it will be an easy process rather than a circus act that other pension companies make it.
11 septembre 2024
Avis spontané
Réponse de Collegia Pension
Hi Martin,
thank you so much for your full review, we genuinely appreciate it.
Everything you said makes us so proud to be honest! And this is one of the reasons more companies choose us for their workplace pension provision.
If you think there are ways in which we can improve our products and services, please do not hesitate to get in touch with us at hello@collegia.co.uk
Thank you for choosing us as your trusted pension partner!
Kind regards,
Collegia Team
Réponse de Collegia Pension
Dear Lorenzo,
thank you for your kind review!
If you think there are ways in which we can improve the app, please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
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