Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Don't trust this company. Charging a cancellation fee despite me informing them my son passed 4 months ago. They say they've emailed in advance, utter lies. Don't even consider vulnerable customers. I... Voir plus
L'entreprise a répondu
I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Voir plus
L'entreprise a répondu
I had been struggling to get a short term policy for a taxi. Quite a few companies wouldn't help, however Dee-Lie at Collingwood insurance was marvellous, she took the stress out of the situation and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Coordonnées de contact
Collingwood House, NE29 6AR, North Shields, Royaume-Uni
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service from Sarah is second…
Customer service from Sarah is second to none always goes above and beyond to help a credit to your company
24 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi John,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sarah for the win 🏅🏆
Sarah is absolutely the best at Collingwood, l look forward to our phone calls as I can guarantee whatever kind of day your having Sarah will always make your day better. Gets the job done but always willing to have a little chat at the end. ;) thank you Sarah 😊
24 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Gillian,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
The way Sarah dealt with me she is…amazing the best at Collingwood
The way Sarah dealt with me she is golden and rising star at Collingwood. So sweet and respectful and a good laugh. Every time when I renew my policy I want to sarah to deal with me . The Best person working at Collingwood
24 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Asad,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Sarah is always so helpful
Sarah is always so helpful, it's great chatting to you thanks again for your service.
24 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Syed,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
When I called for a quotation Sarah…
When I called for a quotation Sarah Henderson from collingwood helped me with all my queries perfectly no matter how many questions I asked.
24 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Akil,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sarah
Sarah is such a great lady. She is very personable and her customer service is fantastic and nothing is ever too much for her. Sarah has such a happy demina and is always happy to assist
21 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Denise,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
DO NOT TAKE OUT INSURANCE WITH COLLINGWOOD
DO NOT TAKE OUT INSURANCE WITH COLLINGWOOD!
Completely unjustifiable cancellation fees. Avoid!
Collingwood came up on a comparison site as the cheapest insurance provider for my partner whilst getting additional practice in before her test date. It turns out Collingwood were, by far, the most expensive.
I understand non refundable business arrangement fees and administration fees for cancellation, and was happy with this. Where the issues lie is with the insurance underwriter keeping 40% of the yearly insurance fee just 5 weeks into the policy.
My partner (un)fortunately passed, and as a result, from our initial £748 payment, we have received £360 refund. £380 for 5 weeks insurance makes them the most expensive provider to ever exist. Better still, they do not even offer full driver insurance, so they are actively punishing drivers for passing their test, every single day.
This goes against the FCA guide of deductions being reasonable and justified, and does not reflect the providers loss related to setting the policy up. I am expecting a phone call back in the hope of rectifying this atrocious business practice before escalating to the Financial Ombudsman Service.
If you are learning to drive, avoid this company for insurance, and go with a more reputable provider that will not keep extortionate proportions of the premium upon cancellation (of which there are many as I've personally held insurance with a lot of other providers).
22 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Jonathan,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
They are totally lost on their system
They are totally lost on their system, As I already got quote and paid over £400 upfront. They started cancelling my policy and charged me £77 for only one week without apologizing.
Total scam.
19 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Ana,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Sarah was Great!
Sarah was Great!! Given me best quotation and guide me every thing
21 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Zunaira,
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
If you pass your test they charge you £40
Please beware when you pass your test they cancel the insurance and then charge you £40 for doing so. Even though they are cancelling your policy, and most people don't take a year to pass their test. So instead of including the cost in the in total quote, they add money on at the end to bump up the premium but to beat others initial quote, Underhand tactic as you would expect from an insurance firm when I said this they threaten debt collectors in a smug way as they know your not going to do that for£ 40 .I would avoid for this reason.
21 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Danny,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
The service they provide is great
20 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Sajid,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us.
Kind Regards,
The Collingwood Team
Am very happy with the service
Am very happy with the service
Sarah was very helpful and very nice she explained me which help me a lot she should get 100 stars very well and good customer service
18 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Usman,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards.
The Collingwood Team
I was speaking to Sarah and was doing my insurance
I was speaking to Sarah and was honestly one of the most loveliest and helpful operators I’ve come across, went through everything and made sure I understood it all and made the process easy for me.
14 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Hussain,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards,
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Umutbek,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Kind Regards,
The Collingwood Team
Have to pay a cancellation fee
Have to pay a cancellation fee because I passed my driving test 2 weeks before the insurance ends and they didn't send me a year no claims until a week after I got insured on a full license.
1 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Max,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Absolutely rubbish insurance provider
Absolutely rubbish insurance provider , stay away from them . Once you pass your test , they will try to rip you off from money , ( after 1.5 months they asked me to pay for half of year insurance ) . STAY AWAY FROM THEM . If you want to be safe
1 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
had an excellent experience dealing…
had an excellent experience dealing with Sarah when purchasing my insurance policy. She was extremely helpful, professional, and patient throughout the whole process. She took the time to explain everything clearly, answered all of my questions, and made sure I understood all the details before making my decision.
11 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mahmoud,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sarah was brilliant
Sarah was brilliant from start to finish. She took her time and was very helpful. Even when our vehicle was not showing on the system, she manually found and entered the details. Her phone mannerism and customer service was very nice and a pleasure to deal with. Thank you very much
10 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Majed,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Haitham,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
They scam you with cancellation fees…
They scam you with cancellation fees when you pass your test, whereas leaving the policy to expire would cost you nothing. Avoid at all costs.
7 août 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi ,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.