Compare Broadband Avis 4 217

Friendly, courteous and informative assistance from Sarah!

Great customer service , and very helpful

I wanted an internet service by Christmas so I used Compare Broadband to select an internet provider. All this occurred in November, 2025, plenty of time before Christmas. While Compare Broadband's agent, Natalie, was marketing a provider, the service was excellent, but the moment the contract was finalised and the first month's payment was made the service stopped. Natalie had asked for two documents from me: proof of property ownership and a photo of the connected NBN box with the serial number. I provided this to her at the end of November believing the connection would be made on the agreed date, 18th December, 2025. I didn't hear anything more. I was supposed to receive a modem from the provider, but nothing arrived. On the 18th, I rung the provider who told me my account was on "hold". They said that they were waiting for the two documents Natalie had requested of me. Compare Broardband, Natalie, failed to forward the documents to the provider. I've rung and emailed Natalie who seems to have disappeared. No one at Compare Broadband has followed up. I'm now dealing with the broadband provider directly which I should have done from the start. Don't waste time with Compare Broadband. Go to the provider direct.

The rep had lied that superloop don't source other countries in their call centre.
After choosing superloop I was told by superloop that my internet was connected last Wed, which was 10 Dec. But today is Sat and I was with their tech suppose to connect but I end up cancelling my connection with them as they could not figure out how to connect after 4 hours with the them. So mad.

I was struggling to connect my wifi and was helped by Jade - Fantastic work, thorough and straight to the point. Would highly advise getting help from him.

George was so amazing!
A big thank you to (pommy) George who went above and beyond to help me save money by switching my mobile, nbn provider and energy provider.
Best Christmas present!
George was polite, patient, helpful, fantastic customer service.
What an asset to your team!!

You could speak to someone proficient in English and they were located in Australia. They did what they said they were going to do in a very timely manner. Provided great information for us to make an informed decision. Couldn't be happier with our experience

Quick and easy, great explanation, system up and running in 2-3hrs.

The team at compare were fantastic
They went through the details thoroughly and made each detail clear.
There was no feel of pressure to sign up just genuine good honest help

Nicholas (my support person) was super knowledgeable about everything I enquired about... from how NBN uses bandwidth for speed/function to price-service comparisons across brands, etc. I also like how candid he was about how he earns his wage for the service provided. Spoke professionally with honest, genuine, helpful information. Emailed & called me back on point.

Adam was very efficient and was able to provide me with options that were cheaper than my current plans. He explained the plans thoroughly and was helpful in answering my questions.

The recommended number 1 site still hasn't managed to port my landlines or internet across, and it's been 5 days, forcing me to pay for two services if they can't connect. And the other provider still hasn't received a message asking the service to be transferred. Give up on AI it doesn't work. And your overseas call centres are a nightmare, they are rude, condescending, liars and impossible to understand, you try and pick up one word in 5 and then piece it all together. After 5 days and nothing done, I'm cancelling my account and according to your person in India he will not delete my account or any personal details as I asked, he said it was impossible. So I said my next call will be to the TIO, and now he's rushed off pretending to talk to someone else; he's probably just printing it off. Oh, and he's back, telling me he is now going to delete it. I said I was still going to the TIO, and he asked why. I told him because I didn't believe a word he was saying. I worked in the industry, I know some providers get you to lie, but I do not want my entire history and bank details to be handled around in India.

UPDATE:
I cancelled it before they had started, but now I find out they illegally ported my landlines to them. I can't port it back because they didn't do it properly. So, how can they port my landlines when I have no account, and I never asked them to (because they said they would change my phone numbers), maybe that's the holdup.

But I need my landlines for medical reasons, if I fall (and I've fallen and broken my back 4 times this year, not cracked but broken, and the pieces went on a walkabout. But if I fall, I can just yell out to google to ring for an ambulance, but now I can't even get a dial tone. Back to the ombudsman tomorrow

LATEST UPDATE

Thank you, I will take all and any help. I'm a priority customer with testra for medical needs. So I can still use my landline during a blackout. I used to work for telstra, and amaysim, and 90% of the time the porting happens while on the phone, and the longest is two days, this now 3 weeks.

And over Christmas, I won't have any support workers, so I absolutely need it fixed before then. All they need to do is cancel the porting. They mucked it up and it's still listed as being with Telstra but it's actually with Superloop, And trying to get them to understand is impossible. And one charming person said he'd change the number when he ported it, which he better not. And I've never been a member, I have no account, And I will report Telstra as well, because they can't just go porting my number out without my permission!

The guy who walked me through everything, Tim, was very helpful and did a great job at explaining everything.

Michael listened to what we wanted and did everything to do to keep us happy.

Got me a 12 month discounted service when moving house.

Clear communication from tim, laid all the options down and had great knowledge about the ins and outs of the connections

Very helpful and polite and patient. Job well done