It's Complicated Avis 

109
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

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Noté 1 sur 5 étoiles

EDIT: Thanks for your 100th snarky reply. Why don't you use the time and effort you spend replying to these reviews actually addressing the issues that I'm bringing up. I've tried to contact you dir... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Looking for a therapist was a big, intentional step for me. I wasn’t sure how to find someone I’d truly click with, but the It’s Complicated platform made it so much easier. The matching tool pointe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best therapist directory I’ve used so far. I could actually find someone who matched what I was looking for in terms of price, approach, language, and location, and I booked my first appointment the s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Used It's Complicated for the first time last week and had an amazing experience. Found it super easy to find a therapist that looked right for me, book a time slot quickly and my counsellor was so he... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Psychothérapeute

Écrit par l'entreprise

Built for therapists, by therapists, It's Complicated is the world's most diverse therapy community. The platform doesn't just help people find the right therapist, but also supports the therapists in their craft of helping others.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

109 avis

5 étoiles
4 étoiles
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1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,0

Tous les avis

(109)

58 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Perfect therapist / match found

Thank you It's Compicated for all the easy help... I found the perfect sex therapist on your platform. I was especially looking for a sexologist, and your platform provided just that.

3 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

It's Complicated is a valuable platform for connecting humans who seek help with therapists, choaches and counselors

It's Complicated is a nice addition to my private practice as a medical psychotherapist. I have much gratitude for the platform, as it has added some new clients and it's has been very useful to have a community and exchange with colleagues. On top it's very user-friendly and offers secure online sessions as well as a billing system.

3 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

One-stop shop for therapy professionals and therapy clients

To all therapy professionals out there, as well as therapy clients: This virtual space has it all! Rooted in the need for therapists to evolve and feel supported, it became a necessity during covid times. A platform that serves as a therapist matching tool for people interested in starting or continuing their journey into self discovery. But also a therapist oasis, with an invoicing system for therapists, an integrated video tool that you can choose for it to work only after your session is paid. And above all, as a cherry on the top, a community of hundreds of therapists, evolving together, supervising, sharing resources and spearheading the much needed change, in the way therapy is delivered as a service, today! All these, for me, make it's complicated great and trustworthy.

1 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Community of professionals

A lot of professionals to choose from, easy and transparent booking and payment process, very quick support reponse

1 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

Хорошо, что возможности психотерапии расширяются

В целом, мне нравится, что есть такой ресурс, который объединяет специалистов и клиентов с разных точек мира и на разных языках. Я рекомендовала It's Complicated своим коллегам и знакомым.

Я считаю, что психотерапия может работать и независимо от знания языка - ведь важно, то, что кто-то присутствует в моей жизни, кто-то готов помочь и поддержать меня.

Во время онлайн-терапии была сложность с видео-связью, возможно, из-за перегрузок интернета.

Сам сайт работает только в двух версиях: на английском и немецком языке. Поэтому, в глобальном поиске (например, Google) можно быстро найти этот сайт только на двух этих языках.

На платформе It's Complicated есть возможность искать психотерапевта на русском или другом языке через фильтры - это легко, если я смогла уже найти и открыла сам сайт "It's Complicated".

Надеюсь, что этот ресурс продолжит своё совершенствование и станет более доступным и популярным. Удачи вам! 🤗

1 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Perfect for expats who need support

Navigating life as an expat in Amsterdam comes with its challenges, and among the chaos of high prices, this psychotherapy platform has been a savior… A pool of many therapists to choose from, I recommend it!

28 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great platform for international therapists

It’s Complicated is a really helpful platform for international therapists in private practice. Its community feature facilitates support from a diverse group of fellow practitioners and counteracts the sense of alienation when starting a therapy practice in a new country. The office tools further provide secure communication with clients, electronic record keeping, and invoicing; making it easy to start a private practice whether online or in-person. Overall, I’m really grateful for having stumbled upon this platform!

22 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Would definitely recommend

They helped me find a therapist, provided resources and support. I love my new therapist! It's also convenient for busy life if you choose online therapy. Overall a great experience and would recommend.

10 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Poor quality therapists, bad customer service

First therapist didn't speak English well enough to understand what I do, second one behaved unprofessionally and the platform refused to refund my money.

The platform's tagline is "Built for therapists, by therapists," and they're not kidding. There are no client reviews on the website, and no way to leave feedback on therapists for other prospective clients.

Maybe find a platform that's built for clients instead!

15 décembre 2023
Avis spontané
Logo de It's Complicated

Réponse de It's Complicated

Dear Vera,

Thank you for sharing your experience, and we sincerely apologize for the challenges you've encountered on our platform. We truly understand the importance of a positive therapy experience, and we regret that your journey did not meet your expectations.

Your feedback is invaluable, and we appreciate your candidness in highlighting the issues you faced with the language barrier and unprofessional behavior. We want to assure you that we take such concerns seriously, and we're actively working on enhancing the vetting process for therapists to ensure a better match between therapists and clients.

Regarding the refund request, we deeply regret any frustration this may have caused. While our platform empowers therapists to provide quality care, it's important to note that therapists on our platform operate independently, and we, as a small, bootstrapped company, unfortunately do not have the means to facilitate refunds directly.

However, since you've had such an unfortunate experience, based on which you've provided us with really helpful feedback, the support team will get back to you and issue a refund.

Also, we are actively exploring ways to improve the resolution process and provide better support for clients who may face challenges.
Your point about client reviews is well taken. We are in the process of implementing a system that allows clients to leave feedback on therapists, providing valuable insights for prospective clients. Our commitment is to create a more transparent and supportive environment for everyone involved.

As for our tagline, "Built for therapists, by therapists," we appreciate your perspective. We are currently revisiting our messaging to better reflect our evolving focus on the therapy-seeker side. Our initial mission was indeed centered around creating a platform that empowers therapists, recognizing that satisfied therapists contribute to positive client experiences.
Please feel free to reach out to our support team directly if you have any further concerns or if there's anything specific we can assist you with.

Your feedback is essential in helping us improve, and we genuinely appreciate your contribution to our ongoing efforts.

Wishing you the best on your therapy journey.

Warm regards,

Johanne Schwensen

Co-Founder and therapist, It's Complicated

Noté 5 sur 5 étoiles

Best way to find all the info you need when searching for a therapist

Probaly the easiest way to find quality therapists that speak English. As an expat and non-german speaker, this is a platform I've been able to easily navigate. I also like that the therapists in the network are diverse- you can find people from all backgrounds and as a woman of color, I really appreciated this.

Also helpful since you can see what insurances are accepted, if they do online/in person, their specialties, costs and what their availability is for taking on new patients.

5 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

I found my first therapist on this…

I found my first therapist on this website and have had a great experience. The site is easy to navigate and offers a variety of therapists at different prices, with different styles and who speak several languages (with English and German being most common).

21 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Helped change my life

Helped change my life
It's complicated helped me to easily find a therapist who matched my needs and my culture.

2 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Helpful and Convenient Mental Fitness

I've had a great experience with It's Complicated. After trial sessions with a few different therapists I found someone who was kind, experienced, helpful and flexible with my unconventional schedule. There is something special to be able to maintain mental fitness from anywhere, particularly from the comfort of your own home, or when travelling.

For a refreshing perspective for navigating daily life, I can't recommend It's Complicated enough.

10 novembre 2022
Avis spontané

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