Computer Repair Man Avis 

I had a developing problem with my laptop which after an initial diagnosis, required a complete keyboard replacement. Tom and his team went to a great deal of trouble to locate a supplier within the UK, but due to lack of availability, finally managed to source the item from overseas.
I was kept fully informed at all stages of the process. Pick-up and return to my house were fast and efficient and when the keyboard ultimately arrived, they collected it, the work was carried out and the laptop returned to me in short order.
Costs are extremely fair and communications, at every stage, polite and well informed. I would have absolutely no hesitation in using them again and would recommend the Computer Repair Man to anyone requiring an A+ professional service in this area.

Computer repair man is the best computer repair and sales company I have ever dealt with, don’t worry if they are not local to you they come to you. The service I have had from them is fantastic, their care and understanding is wonderful.
Have no worries with this company they are just the best.

We used an engineer from Swansea he was brilliant but when searched for him on Computer Repair Man he was no where to be found Very Disappointed with Computer Repair Man

I reached out to this company as my son is away at uni so too far away for me to help. Dan contacted me and collected my sons computer. He carried out various updates, removed some malware and activated windows 11 for him. Whilst my son has said his pc now runs more smoothly it has not solved the issue we had which was that when he plays a game his monitors switch off. I reached out to Dan again about this and have had no reply at all. Overall I have been left feeling disappointed and still have an issue to solve.

I am very happy with the service. I originally took my computer to Currys PC World, but they were unable to fix it. However, Tom and his team got everything sorted. I’m especially pleased, as it’s a new laptop and I was really worried. So a huge thank you! I highly recommend them, great customer care and very friendly too. 5 Star!! Thanks again! :)

When you live alone and get to a ‘certain’ age it can sometimes be a concern inviting someone unknown in to your home…or is that just me! Tbh I have had several scams of late.
I eventually asked Tom if he would take a look at my laptop. What a nice pleasant man he is.
He sorted my laptop quickly and he explained what was wrong and what he had done to fix it.
I needed to contact him again today as I had forgotten how to work something. He was in the area and called me to ask if he could come and take a look and see if he could show me what to do and where I was going wrong which he did and in a way i understood!
As he was leaving we were just chatting and as Tom’s grandma would say…putting the world to rights :)
I would 100% recommend Tom to anyone…
Thank you Tom for your knowledge help and kindness

Alex arrived on time the same day, worked his magic on my sick computer. Well pleased.

Computer Repair Man, put me in contact with Tom.
Tom and his team have done wonders with my five-year-old PC. It's now running better than when it was new.
A big thank you to Tom and his Team, you are now my go-to tech company.

TLDR: Feels like Computer Repair Man referred me to a cowboy

I had a problem with the home PC and asked a Computer Repair Man firm (specifically BL IT Solutions) to come over and take a look. Looking very much as if they've stolen the PC for spare parts as they've had it for over 6 weeks, aren't returning it and aren't responding to emails.

Home visit on 11 August, unable to fix PC, took it away. Might be able to fix in a few days, might be longer if spare parts needed. Heard nothing more.

Asked for status update via email on 21 August. No reply.

Chased via email on 26 August. Got a response on 27th, promising to chase Dan following day. Heard no more.

Chased via email on 3 Sept. Same day response, promising to chase Dan. Heard no more.

Chased by email on 8 Sept. No response.

Chased on phone on 12 Sept. Told that Dan would call me back. He never did.

Formally chased on 14 Sept, demanding update within 7 days. Same day response saying PC can't be repaired and Dan has been trying to getting contact (he hasn't).

Called and emailed on 15 Sept asking when PC would be returned. Dan emailed back to say he'd try to return it on 15th or 16th. Heard no more. PC not returned. I want the PC returned so I can get someone else to look at it. Because with their attitude to customer service I wouldn't be surprised if they'd return it without attempting to repair it, knowing that they wouldn't be getting a great review even if they did fix it.

Chased by email on 18 Sept. No reply.

Chased by email on 22 Sept. No reply.

Tried calling on 24 and 25 September. Nobody answering the phone.

Reported them to trading standards on 25 September. Seeking help from Citizens Advice Bureau.

Edit: after seeing this review, CRM contacted BL IT Solutions, they got their act together and returned the PC. I briefly raised CRM to three stars. But then I saw that Ben Leach has commented on my review on Yell, disputing all the above facts, insisting that they'd been in regular contact.

So back to one star. CRM referred me to a cowboy. All those decent firms using this platform are tainted through no fault of their own. If CRM aren't going to clean the place out, then maybe those other firms should be looking for platforms that insist on higher standards.

Another edit: Ben's changed his response and us all apologies. Maybe he's seen the light. But BL IT and CRM still only get one star from me. Far too stressful an experience.

I would have liked a quicker resolution, however given the circumstances, it's understandable that it wasn't possible on this occasion. I needed my screen fixed and there was some misunderstanding on details, but they were nice enough to offer a reduced price which I think was very kind considering it was me that misunderstood

Referral took a few days to gain a response, I had found another repair company in that time frame.

A prompt response and really good assistance provided

I am so glad i found this company online, my experience from start to finish was a breath of fresh air. I emailed my enquiry, i received and got a response, my pc was picked up the next day, fixed and brought back to me. I had an enquiry after and Tom was really helpful, happy to answer any questions i had, he went above and beyond to be helpful. I can't recommend Tom and this company enough. The cost was reasonable. If i have any issues i will definitely be using computer repair man again.

Professional, reliable and value for money.

Excellent service. Laptop collected pm fixed and delivered back next morning. Jonathan very polite and kept in touch throughout. The price we paid was very acceptable as we thought we would need to replace laptop.
Highly recommended.

My son had a corrupted card from his camera and lost everyphoto he took that day. I spoke to Darren who said he would pick it up from my sons work, which he did. That was Friday, on Monday Darren phoned to say he has managed to recover over 800 photo's from my sons card, which was awesome.
Highly recomend Darren and the PC Hospital and they are now my go to for any future problems.
Here is 1 of my sons photos they recovered

My enquiry was dealt with quickly and politely. I was happy with the service.

Darren spent about 2.5hrs copying data from an old win 10 system to a win 11 system, and everything now works

Excellent prompt service form David

Did exactly as asked in a timely and professional manner with good communication along the way.