Coolersomm Avis 

Coolersomm were brilliant from the first call to delivery of our Sommeliere wine fridge - very helpful staff, responsive via email and superb delivery with full communication about delivery times, and removal of all packaging. I have no hesitation in recommending them!

Coolersomm were fantastic all the way through the advising and ordering. Delivery was quick and smooth

I ordered a wine fridge from coolersomm. Great prices. Great support throughout the whole process and also sent over a great free bottle of wine. Could not recommend more!!

We were restricted to the size of wine fridge and Coolersomm were the only company to source the size and quality item we were looking for. From ordering to delivery was faultless and it was safely delivered on time. We have totally renovated our house and the builder constructed a "drinks" cupboard to house the fridge, wine glasses etc........looks amazing many thanks

Wide range of products, very responsive sales representative on the website, which is super helpful.
Delivery in less than a week.
Very happy and recommend warmly.

The Customer focus from enquiry though to installation was awesome. We bought a wine fridge, the website was very helpful and full of advice, then we ordered and delivery was scheduled fast and flexibly. The two man delivery was excellent.

Great website with excellent information and description of the product. Customer service was exemplary.

Ordered a wine fridge; it was substantially cheaper than other suppliers and the customer service was absolutely superb from checking that we had the right access to the chaps who delivered it. Highly recommend

Sarah was very knowledgeable and helped my decide which fridge best suited my needs, we needed the fridge quickly as our kitchen installation was brought forward so the quick delivery was invaluable, would highly recommend !

Ordered a wine fridge, there were some issues with delivery (and the unit was damaged in transit) but customer support (Sarah) was very efficient, helpful and friendly and provided an alternative.
Communication overall was good.

Lovely people who really care about wine. Understood our need for a fridge that could take Champagne bottles and showed us the best option for us on the market. THe best price by some way, fast team who unpacked and made everything simple. Delivered and installed within 48 hours of purchase.

Great experience, regular updates and great service

Good, helpful service and careful delivery

Good choice of product and excellent practical advice given over the phone. They were very flexible when I needed to delay delivery and the delivery and installation process was great. Very good experience overall.

Thank you …. Thank you…. Thank you 🤩

I cannot thank Sarah and her team enough for all of their help, advice and speedy delivery of our new wine fridge.

I called Sarah on Wednesday … long story short an old style gas pipe had thwarted the fitting of our standard depth wine fridge (it had shown a different location on the plan)! Sarah was able to talk me through the technical spec of a slimmer wine fridge that would fit! After multiple calls Sarah managed to get it to delivered with 2 days.

I cannot recommend coolersomm enough, we have now ended up with a far superior product (yes it was more expensive but you get what you pay for!)… you really did save the day and our kitchen dream!

🤗

An excellent company - kept their promises and I am delighted with the product. The owner Sarah was always on hand to answer any queries and responded promptly. Highly recommended

I recently bought 2 CELLA - 161 Bottle Single Zone Wine Fridges from Coolersomm which I am absolutely delighted with. The web site was easy to navigate through and gave a lot of information in an easy to follow manner. I telephoned Coolersomm and had an extremely helpful discussion with Sarah (Newton) who talked me through my various options. Having explained the pros and cons of various fridges, and after a period of reflection, I eventually chose the Cella fridges detailed above. The reversal of the door opening from right to left on one of the fridges was very kindly done free of charge by Coolersomm. Their delivery was seemless, with the a 2 man delivery team placing the fridges in my room of choice expertly and with great care, after which they ensured both fridges were working. I have been able to store claret, burgundy and alsace shaped bottles in the fridges with ease, and the fridges look sleek and classy, with all that have seen them being most impressed. During the ordering and delivering process, communication with Coolersomm was prompt and efficient. All in all the fridges are a delight, and Coolersomm wonderfully helpful and efficient, so I have no hesitation in recommending both.

All arrived on Christmas Eve as promised, looks great, good service from Sarah.

Best price we found online, efficient delivery

Quite frankly the rudest set of customer service reps (H and S) I’ve ever dealt with. Abrupt and terse.

Reply to your comment:
This goes to prove my point. I remained on the chat and never left, thus can only assume your software timed out from your response. You have a very passive-aggressive tone in your replies.

It wasn’t even about the time taken to respond but your tone and attitude. “Will you deliver before Christmas”. Response. “No!”.

No “really sorry but I don’t believe we’ll be able to deliver in time, but perhaps I could look into an express delivery if you’re happy to pay for that”

You’ve been aggressive with me since our first interaction and I’m sorry you’ve now lost my custom and I hope many others benefit from avoiding you too