We had Sharon at co-op winton, Bournemouth and to say she was incredible is an understatement. She was a superhero and really helped to ensure everything was managed perfectly. Kept me updated through... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We would like to thank Angela for all her help sorting our funerals out. The only criticism we have is you should consider taking the NOW bus pass as a valid form of photo ID it is issued council/gov... Voir plus
L'entreprise a répondu
Kerry led us through the whole process and made it easy to understand. Although very professional she was also very friendly too. I wanted to use a service that had a good reputation rather than an on... Voir plus
L'entreprise a répondu
Sadly this is the second time in as many months that I have needed to use the Triumph Road branch in Nottingham. I cannot begin to say how sensitively, kindly and attentively they looked after ou... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
Demande des avis aux clients
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The staff were helpful and considerate
The staff were helpful and considerate, we said what we required she told us about the plan and we accepted the terms. A bonus was the gift voucher for signing up, very reasonable price. Thank you.
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Carol,
Thank you for taking the time to share your feedback.
We're pleased to hear that our staff were helpful and considerate, and that everything was clearly explained so you could choose a plan that met your requirements. It's also great to hear that you found the price reasonable and appreciated the gift voucher.
Take Care,
^Elan
Upset customer
I took out a funeral plan with the coop , and he took all my details , bank details etc. I thought it was all going ahead but it wasn't. The man didnt explain that I had to phone again to start the plan . I phoned the coop but was passed around different staff and one was very rude . I have had to re submit my request and plan but this time I didnt get the members discount because it had been changed to a gift card , and this has upset me . I made a complaint but had no correspondence from them .
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Gwyneth, thank you for taking the time to leave a review.
I'm sorry to read about your experience. I appreciate how disappointing this must have been after believing your funeral plan was in place, only to later find that it wasn't. I'm also sorry to hear about the difficulty you experienced when trying to get support and the frustration this has caused regarding the membership discount offer.
If you would like to discuss your concerns further, please call our Customer Relations team on 0800 083 6301.
^Take care, Becs
Excellent customer service and good funeral plans
Very helpful. Friendly. I had a good experience buying the plan. He is a credit to the Coop. Would highly recommend your funeral plans also.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Kathleen,
We're pleased to hear that you had a good experience purchasing your funeral plan and found our colleague so helpful and friendly. It's lovely to know that you felt well supported and would recommend our funeral plans.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very straightforward to arrange online.
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Paul,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online very straightforward and easy to complete.
Best, ^Elan
Quality funeral Service.
Extremely pleasant and friendly meeting, everything explained fully, no pressure. Trudy-Lee was compassionate and caring and the environment was calm.
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Mr. Haigh,
Thank you for your generous feedback.
We're pleased to hear that you had such a pleasant and friendly meeting with Trudy-Lee. It's lovely to know that she explained everything fully, without any pressure, and that you found her compassionate and caring. We're also glad that the calm environment helped make the experience comfortable.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Emma was very friendly and professional
Emma was very friendly and professional, answered alll my questions and queries it was apleasure to have here in my property.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there,
We're pleased to hear that Emma was friendly and professional, and took the time to answer all your questions and queries. It's lovely to know that you felt comfortable having her in your home and that you had such a positive experience.
Best, ^Elan
Réponse de Co-op Funeralcare
Hi Beryl,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team very friendly and helpful. It's great to know you had a positive experience with us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very efficient and prompt service-…
Very efficient and prompt service- answered all my questions and clear prices.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our service efficient and prompt, and that all your questions were answered clearly. It's also great to know that you found the pricing clear and straightforward.
Best, ^Elan
Funeral Care
Their people were very helpful. They were dressed very presentably and gave a very good impression.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi John,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team so helpful and that their professional appearance gave you a good impression. We appreciate you taking the time to share this with us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Good staff
Good staff, but the price increased over the two weeks between initial enquiry and paying. I had to chase a response because Co-op failed to past on my enquiry in a timely manner.
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Jon, thank you for taking the time to leave a review.
I'm pleased to hear that you found our colleagues helpful. I'm sorry, though, that delays in responding to your enquiry affected your experience and that the price of your funeral plan increased before you were able to complete your purchase. I appreciate how disappointing this must have been.
If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
Stuff very friendly very helpful
Stuff very friendly very helpful, explained everything and answered all questions when asked
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi David,
Thank you for taking the time to share your feedback.
We're pleased to hear that our staff were friendly and helpful, and took the time to explain everything clearly and answer all your questions. It's great to know you felt well supported throughout.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
How simple it was to make arrangements…
How simple it was to make arrangements for my dad’s funeral. The different tiers of funeral selections was explained. Our representative Joanne Byrne who hosted the appointment was great and came across very professional and added the personal touch for me. I do like the face to face approach when sorting out delicate situations like this. Joanne was really lovely and i Intergrated well with her.
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Gerald,
Thank you for taking the time to share such thoughtful feedback.
We're very sorry for the loss of your dad. We're pleased to hear that Joanne Byrne made the arrangements feel simple and explained the different funeral options clearly. It's lovely to know that you appreciated her professional and personal approach, and that you felt comfortable talking with her during such a delicate time.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Was so easy
Have put this off for so long.it had to be done.a lovely young man went through all the details,answered all our questions. So easy,should have done it earlier
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Rita, thank you so much for your kind words. I'm glad to hear you had a positive experience with our team 💙 ^Take care, Michelle.
Very capable staff pleasant and…
Very capable staff pleasant and informative no hassle I have already recommended this service to my friend
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi May, I'm so glad to hear you found our staff to be capable, pleasant and informative, and that you have recommended us to your friend too. Thank you for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
Funeral Plan support
The visit was very well organised and the staff member very helpful and supportive.
She explained the funeral options very well and it helped in the decision making on which funeral plan to choose.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, I'm so glad to hear our staff were helpful and supportive, and explained your options well. Thank you so much for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
I had a lovely little chat with Ian to…
I had a lovely little chat with Ian to find out exactly what I wanted. He explained everything to me and what my options were. I was sorted in no time and left feeling like a weight had been lifted. Now I know when my time comes my family can say their own goodbyes without any stress.
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Linda, I'm pleased to hear you had a positive experience with Ian, and thank you so much for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Everything was explained thoroughly
Everything was explained thoroughly, all options were covered, all questions answered, we even had a bit of a giggle while sorting out my Dads wishes
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Kelly, I'm glad to hear everything was explained thoroughly and all your questions were answered. Thank you so much for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
VERY PROFESSIONAL
Quick response to an appointment and very professional attitude throughout. Would recommend.
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi J, thank you so much for taking the time to leave us a review. I'm pleased to hear you received a quick response and a professional attitude from our team 💙 ^Take care, Michelle.
Simple easy process
Simple easy process. Had already used Coop earlier this year for a funeral and they we really good.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Mark, thank you for your kind words. I'm glad to hear the process was simple and easy, and that you had a positive experience 💙 ^Take care, Michelle.
Kindness and care
Eloise the young lady who helped us is wonderful at her job. We feel cared for and all staff we came in contact with made us feel listened to and that they cared for us in the most difficult and sad time. So impressed have taken out funeral bonds for ourselves.
1 juillet 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Florence, thank you for your review. We’re so grateful to hear that Eloise and the team made you feel cared for, listened to and supported during such a difficult time. It means a great deal to know you felt confident enough to make plans for yourselves too.
^Best Wishes, Simon
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