We would like to thank Angela for all her help sorting our funerals out. The only criticism we have is you should consider taking the NOW bus pass as a valid form of photo ID it is issued council/gov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sadly this is the second time in as many months that I have needed to use the Triumph Road branch in Nottingham. I cannot begin to say how sensitively, kindly and attentively they looked after ou... Voir plus
L'entreprise a répondu
Kerry led us through the whole process and made it easy to understand. Although very professional she was also very friendly too. I wanted to use a service that had a good reputation rather than an on... Voir plus
L'entreprise a répondu
Rebecca was curtious, processional, approachable and very easy to talk to. She was on time and explained everything in easy to understand terminology. We felt she was very trustworthy and we felt con... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I have severe hearing disability and I…
I have severe hearing disability and I found that using the website very easy to use rather than speaking to a member of staff over the phone in which I loathe.
26 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Stephen, I'm so glad to hear you had a positive experience with our website. Thank you so much for taking the time to leave us a review 💙 ^Take care, Michelle.
I know I can rely on the CO-OP
I know I can rely on the CO-OP. I used them for my husband’s funeral, which was coordinated with the friendly and helpful team. Everything was just how my husband wanted it. Exceptional service.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Michael,
Thank you for taking the time to share such thoughtful feedback.
We're very sorry for the loss of your husband. We're pleased to hear that our friendly and helpful team coordinated everything so carefully and that the funeral reflected your husband's wishes. It's wonderful to know that you felt able to rely on us and received exceptional service.
Take care, ^Elan
Patient and sympathetic
A very understanding, tolerant and patient member of staff who worked through the necessary questions and paperwork with us.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, I'm so glad to hear you had a positive experience with our team. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Information communicated clearly
Information communicated clearly. Website was easy to navigate.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Dave, thank you so much for leaving us a positive review. I'm pleased to hear you found our site informative and easy to navigate 💙 ^Take care, Michelle.
A fantastic team
Ray and the rest of the staff were incredibly attentive throughout the planning and preparation of the funeral. They could not have been more patient or more helpful at such a difficult time. Thank you.
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Amos, thank you for sharing this with us. I'm really pleased you were shown patience and given help during this difficult time. I'm make sure Ray and the rest of the team are aware of your kind words. Take care,
^Mike
Our ex direct cremationsperience was excellent
Our experience was excellent, everything explained in details, all our questions answered clearly, lovely co-op representatives, very charming and very helpful, really glad we chose the co-op funeralcare.
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
This is such a kind review, thank you Terence. I'm happy to hear your experience was excellent and you had all your questions answered clearly and in detail. Do give us a shout if we can assist with anything else.
^Mike
Peace of mind
Although our Funeral Plan Arranger had recieved some very sad personal news she was very professional and was very thorough explaining everything. All went well and we are very satisfied with the end result. Put our minds at rest.
Thanks to Zoe
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Nick, thank you for your kind review and understanding of Zoe's difficult circumstances. I'm glad everything went well and you were satisfied with the end result. Take care,
^Mike
Very poor service after the initial sale
Very poor in sending on information, follow up, and Gift Cards promised were not delivered. When chased up (twice) first said it would arrive, and then asked me to follow up with a 3rd party agency, saying it was not their responsibility. Just not good enough. Impersonal and inefficient .
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Alan, thank you for taking the time to leave a review.
I'm sorry to hear that you've been disappointed with your experience following the purchase of your funeral plan. I appreciate how frustrating it must have been to experience delays and feel that the communication and follow-up did not meet your expectations.
Having looked into this, I can see that your details were passed to our reward fulfilment partner and an introductory email should have been sent to you. If you haven't received this, it may be worth checking your junk or spam folder for emails from mail@thankyou.coop.co.uk, as they can occasionally be filtered there.
If you're still unable to locate the email, further information and support are available via https://thankyou.coop.co.uk/funeralplans/help-and-support, where you can contact the fulfilment team directly for assistance with your reward.
If there's anything relating to your funeral plan that you'd like to discuss, please get in touch at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Caring Service from Co-Op Funeral Care Chigwell
My husband was only 47 when he died and I had no experience of planning a funeral at all. June and Beverley were compassionate, empathetic, professional and helpful, from start to finish. Me, my brother in law and mother in law all talked about how well looked after we were. When visiting my husband at the home he was well cared for and respected. They made us feel so welcome and made everything easy. My husband and I had time to plan his funeral before he died and we used the Co-Op Funeral Care website to help us talk about it all, including coffin choices. I am very grateful for the kind service we got from using Co-Op Funeral Care in Chigwell.
4 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
I'm so, so sorry for your loss Jo. I'm glad June and Beverley were there to help you through arranging your husbands funeral and to show you the support and compassion you deserve. I hope you're doing as ok as it's possible to be 💙
^Mike
Réponse de Co-op Funeralcare
I'm happy to hear you found the service you received friendly, knowledgeable and empathetic, and really appreciate you taking the time to leave your review. Thank you
^Mike
being dyslexic staff were very helpful.
being dyslexic staff were very helpful.
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, James. I'm very pleased to hear your found our staff helpful
^Mike
Caring, considerate and dignified
From the moment I walked into the Morley branch I felt confident my late husband would be cared for with compassion and dignity. The staff without exception were so kind, understanding and supportive. A funeral is such an overwhelming event to arrange so I particularly welcomed the guidance and help I was given. I could go on but perhaps it’s enough to say Thank You.
As an aside I felt the pricing was extremely fair and all fees were clearly stated with no “hidden extras”.
27 août 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Ruth, I firstly just wanted to send you my deepest condolences for your loss 💙 Your thank you is always more than enough but we really appreciate you sharing your experience with us. I'm glad you were supported during such a difficult and overwhelming time, and I'll pass along your kind words to the Morley branch. Take care,
^Mike
get some staff in at Pontefract we was …
get some staff in at Pontefract we was who know what they are about,we made applotment and was told to bring driving licence , after 1.5 hrs we where informed to pay you could not use joint acc ,(went to bank and got 2 statements not good ) after2hrs we left with nothing but wasted 2hrs would not recommend this branch
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Mr Hudson, thank you for taking the time to leave a review.
I'm sorry to read about your experience and that your appointment did not meet your expectations. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Very good consultation with a lovely…
Very good consultation with a lovely lady, all communication was dealt with professionally
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, Gillian. I'm happy to hear you had a good consultation and you found our communication to be professional
^Mike
I first enquired about a funeral plan…
I first enquired about a funeral plan in August. Unfortunately there was nobody available until September. When I enquired a direct funeral plan was £1600. When an appointment was finally arranged the plan cost had increased by £200 per person meaning my husband and I have to pay another £400. I am very disappointed and feel that the first enquiry and the cost should be honoured at the time of enquiry.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Barbara, thank you for taking the time to leave a review.
I'm sorry to read that you were disappointed by your experience. I can understand how frustrating it must have been to enquire about funeral plans in August, only to find that the plan price had increased by the time your appointment took place in September.
We appreciate the feedback you've shared regarding the availability of appointments and the impact this had on your purchase. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Helpful and understanding
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Wendy,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team helpful and understanding. We know how important it is to feel supported and listened to, and we're glad you received this throughout your experience.
Take care,
^Elan
The guy who did mine and my partner…
The guy who did mine and my partner side by side,did a perfect job,we know what we wanted ,he didn’t try and sell us anything .Very helpful and professional,end of story .
21 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Mr. Morgan,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the service and found our colleague helpful and professional. It's also great to know that you felt your wishes were listened to and that everything was handled in the way you wanted.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
The Customer Service person I spoke to…
The Customer Service person I spoke to was very knowledgeable about the range of Funeral plans available and answered all my questions clearly so I could choose the best plan for my requirements.
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Lisa,
We're pleased to hear that our Customer Service colleague was knowledgeable about the range of funeral plans available and took the time to answer all your questions clearly. It's great to know you felt well informed and able to choose a plan suited to your requirements.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
The staff were helpful and considerate
The staff were helpful and considerate, we said what we required she told us about the plan and we accepted the terms. A bonus was the gift voucher for signing up, very reasonable price. Thank you.
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Carol,
Thank you for taking the time to share your feedback.
We're pleased to hear that our staff were helpful and considerate, and that everything was clearly explained so you could choose a plan that met your requirements. It's also great to hear that you found the price reasonable and appreciated the gift voucher.
Take Care,
^Elan
Upset customer
I took out a funeral plan with the coop , and he took all my details , bank details etc. I thought it was all going ahead but it wasn't. The man didnt explain that I had to phone again to start the plan . I phoned the coop but was passed around different staff and one was very rude . I have had to re submit my request and plan but this time I didnt get the members discount because it had been changed to a gift card , and this has upset me . I made a complaint but had no correspondence from them .
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Gwyneth, thank you for taking the time to leave a review.
I'm sorry to read about your experience. I appreciate how disappointing this must have been after believing your funeral plan was in place, only to later find that it wasn't. I'm also sorry to hear about the difficulty you experienced when trying to get support and the frustration this has caused regarding the membership discount offer.
If you would like to discuss your concerns further, please call our Customer Relations team on 0800 083 6301.
^Take care, Becs
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