Co-op Funeralcare Avis 

Catherine at the Sale branch was absolutely first class. We could not recommend her high enough. She was compassionate and so caring. We as a family felt that our late mum was being looked after with such kindness and care and at such a sad time this was very reassuring.
The funeral went very smoothly and that was due to Catherine and her colleagues. Thank you.

Tim Clark was very helpful and patient
And wasn’t rushing me to make any decision 10/10 thank you Tim.

The representative, a lovely lady, was very friendly and helpful in advising which funeral plan to take and was very professional in making the arrangements for the plan my husband and I decided on.

I wanted to purchase a funeral plan. Debbie was excellent, going through all the points carefully and listening to all wishes and my questions regarding the plan.

It's not something anyone likes to do but from the minute I went in Darel made me feel so comfortable and explained everything in such a nice way, I'm glad I did it, it took me nearly a year to do it but now its done and family and friends don't need to worry.

The lady who helped us (Claire) was very professional. She explained things very clearly. Made us feel at ease. We have recommended co op funeral service to our friends.

I was treated well at the Heaton chapel branch of the funeral care. Given good support in creating my plan. Friendly and efficient.

Our planner Louise was very helpful, understanding and professional. They explained everything in a clear and simple way so we could make informed choices and they guided us to the best solution for our needs.
Thank you.

A few hiccups to start with. But was all amended quickly. Spoke with a lady on the phone who put my mind at rest. The lady was so helpful and polite.

My Mum had held a funeral plan she purchased 30 years ago. When she sadly passed we had an appointment to siscuss what was in the plan, whilst there we were asked if we wanted a finger print done and if we wanted a lock pf hair. We agreed to both and ordered 6 finger prints to be taken and 6 loxks of hair for family members. The plan had her death announcement to go into the local paper. Not beong familiar woth this situation we assumed that they would do the necessary. The funwral date was set all paperwork filed and i visited Mum on 2 seperate occasions. It was never mentioned about her death announcement till we realised it hadnt gone into the paper the week bedore the funeral, only to be told you didnt tell us whqt you wanted putting in. Samples were not taken of a finger print till the day before the funeral and then only 2 fingwr prints taken . It is an upsetting time when you loose a loved parent and the plan my Mum bought she believed would make life easier for us at that time. I was so angry at the time as these were things i hadnt asked for initially but had been offered and then not given. This is a rime to remwmber and celebrate a loved one no to be mithering trying to get things promised done.I am very upset about it not beong put in the paper this is onw of my Mums wishes that was not fullfilled and it breaks my heart as people who knew her didnt find out till afterwards.

Saltash Branch. At such a traumatic time as arranging a funeral, the people in Saltash, in particular Michala, could not have been more caring, guiding me through the processes. Nothing was any trouble.
On the day of the funeral, my funeral director, Charlotte again such care and respect of my late husband, me and my family and friends. On the drive to the crematorium we were accompanied by an escort of cars, our chauffeurse made sure that everyone stayed together.
The celebrant, Emma, conducted the service so beautifully, it all went so smoothly.
I asked that I should be on my own for the last few minutes. Charlotte and the other ushers gently guided other family members and friends away from the chapel, guarding me too. That enabled me to say my final goodbyes in privacy and peace.
A heartfelt thank you from myself and my family.

Hugely disappointed with the totality.
I am a 70 year old man who decided to make plans for my eventual demise.
I set up a plan and apparently deeply contained within the paperwork were the usuary costs.
Coop claim instalments plans cost them money, yet they have my money for years and have the ability to invest it thus earn more money than the minimal costs of pressing a few buttons to set it up.
If I don’t approve I can end the policy, I will lose my £443 fees plus an extra charge of £125.
This company is NOT there for its members unless it’s to bleed them dry!

Claire was extremely helpful, friendly and knowledgeable and guided us through the process with great patience. She was very easy to talk to and made the whole experience a pleasant one.
I would recommend the service to anyone thinking of taking out a funeral plan.

It was fun as well as efficient - no reason why the experience should be grisly despite the objective of the meeting.

I felt very comfortable with Pauline from the start. Very informative. I felt all aspects of my plan were covered.

Clear and concise info. Answered all questions we had. Easy process.

We called having already decided on the funeral option we required, however, the Co-op representative was very helpful and informative and talked us through the different options to ensure that we had made the right choice for us. The whole process was made very easy.

The only negative is that while we requested our documents to be sent through the post rather than via email, I would still have expected an email confirmation of our purchase having paid the full amount up front. The first contact received was an email requesting an online review.

Rang to arrange an appointment to organise a funeral plan. They were supposed to call back within 48 hours. But did not. They rang back 7 days after my call. However when we went to the appointment the staff were brilliant very friendly and helpful. Kayleigh who organised our plan was great. She went through everything explaining all the different choices. Everything was so easy and we received our plans within 4 days. Brilliant service thanks.

Not my first time organising a funeral plan , but a first for myself. Lynn, our assigned agent, was most helpful & turned what could have been a dour experience into a pleasant one. In her professional & friendly manner, she explained the available plans in a timely manner and helped me determine which was most appropriate. And a nice coffee too. I much appreciated everyone's help