We would like to thank Angela for all her help sorting our funerals out. The only criticism we have is you should consider taking the NOW bus pass as a valid form of photo ID it is issued council/gov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From first contact to final phone call the Co Op at High Street Macclesfield handled every detail concerning the funeral and cremation of our dear friend George Drake, with loving concern , efficienc... Voir plus
L'entreprise a répondu
Sadly this is the second time in as many months that I have needed to use the Triumph Road branch in Nottingham. I cannot begin to say how sensitively, kindly and attentively they looked after ou... Voir plus
L'entreprise a répondu
Rebecca was curtious, processional, approachable and very easy to talk to. She was on time and explained everything in easy to understand terminology. We felt she was very trustworthy and we felt con... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
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Very easy to arrange & payment terms…
Very easy to arrange & payment terms very good
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello James, thank you for your review. We’re pleased to hear you found everything easy to arrange and were happy with the payment terms. ^Best Wishes, Simon
It was quite easy to order my creamtion…
It was quite easy to order my creamtion online with Co-Op. I already new they were good as they provided a funeral for my wife 4 months ago. I wanted a quick straighforward cremation which was easy to choose.
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello David, thank you for your review. We’re grateful you chose us again and pleased to hear you found arranging the cremation online quick and straightforward. We’re truly sorry for the loss of your wife.
^Best Wishes, Simon
I want to Thank everything Mike and his…
I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were struggling to take everything in. You made such a difficult process easier for us and took such care with every detail. Most importantly you treated Mum with such dignity and respect, and we are incredibly grateful. Thank you for helping us give Mum the farewell she deserved. Malcolm +Victoria
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Malcolm and Victoria, thank you for your review. We’re truly sorry for the loss of your mum, and so grateful to hear that Mike and the team treated you with such kindness, patience, dignity and respect. It means a great deal to know they helped make such a difficult time a little easier.
^Best Wishes, Simon
Professionalism
Right from he start Co-op funeral care in Crewe were very supportive and attentive to our needs. My sister and I commend them highly for their absolute professionalism. Well done to the team at Crewe, Middlewich Road.
23 juillet 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Venita, thank you for your review. We’re so grateful to hear that the team at Crewe, Middlewich Road were supportive, attentive and professional throughout. Your kind words mean a great deal to us.
^Best Wishes, Simon
Laura Riley was our certified funeral…
Laura Riley was our certified funeral plan arranger in the Coop Funeral care shop in Pitshanger Lane Ealing W13 area. She was kind, patient, and very efficient, taking the time to advise, explain the inclusions and exclusions involved in every plan and note our wishes and preferences. Two happy customers and two prepaid funerals fully dealt with.
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you so much for taking the time to share your experience, Aline. We are delighted to hear that you received such compassionate, patient, and thorough guidance while putting your arrangements in place and that you felt fully supported throughout the entire process. ^Aidan
difficult to get money from any promotion they advertise
Very easy to sign and get the plan, but when you go to try to access the promotional gifts, you cannot apply for them until you have had the plan for three months.
They will not just send you what you are owed, you have to have a membership card, this works sometimes. you then have to wait from an outside marketing company to send you a letter so you can apply for part 1 of the promotions, when this is done you have to wait for them to send the code to your membership card, then you will get part 2 of you promotion into membership card. I have spent a week trying to get the membership cards to work. You now have to speak to the call centre in South Africa. I thought co op were all about ethics, not employing cheap labour in Africa at the expense of British workers.
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello, thank you for taking the time to leave a review.
I'm pleased to hear that you found the process of taking out your funeral plan straightforward. However, I'm sorry to hear about the frustration you've experienced when trying to access your promotional rewards and use your Membership account.
I appreciate that the process and timescales involved can feel lengthy. The promotional rewards are issued in stages and, as outlined in the terms and conditions of the offer, there are qualifying periods before rewards can be claimed and applied. I understand that waiting for communications, activation codes and rewards to be processed can be disappointing, particularly when you're keen to receive them.
I'm also sorry to hear you've experienced difficulties with your Membership card. This isn't the experience we'd want for our customers, and I can understand how frustrating it must have been to spend time trying to get everything working.
Thank you for taking the time to share your feedback.
^Take care, Becs
Co op in Pontefract were excellent
Co op in Pontefract were excellent. Duane Crossland made everything easy in a very difficult situation. Duane I would 100% recommend. He was very accessible and professional . He recommended Sharon fry for the celebrant service, who also I found to be excellent. Very personal to me. Mum could not have received a better sent off.. Thankyou co op for you expertise xx
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello and thank you for your review. We’re so grateful to hear that Duane and Sharon made such a difficult time feel easier, and that your mum’s service felt so personal and fitting. Your kind words and recommendation mean a great deal to us.
^Best Wishes, Simon
Time to contemplate death
I chose a plan prior to phoning and I told their representatives on the phone and still he took me through the selection of a plan stage by stage. What a complete waste of time.
19 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear that you felt the process was repetitive. Even when a customer has already chosen a funeral plan, our colleagues are required to guide them through the available options and key information to ensure the plan selected is suitable for their needs and that they have all the information needed to make an informed decision.
I appreciate that this may have felt unnecessary given that you had already made your choice, and I'm sorry for any frustration caused. Thank you for your feedback, as it helps us understand how customers experience our funeral plan conversations.
^Take care, Becs
Cremation plan options
All aspects of my requirements discussed in full outlining the + & - of each option. Meeting conducted in a very constructive manner.
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Michael,
We're pleased to hear that all aspects of your requirements were discussed fully and that the advantages and disadvantages of each option were clearly outlined. It's great to know that you found the meeting constructive and informative.
Best, ^Elan
Extremely friendly and helpful staff…
Extremely friendly and helpful staff who helped me make the best choices for me
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, thank you so much for leaving us a positive review. I'm pleased to hear you found our staff to be friendly and helpful when making your choices 💙 ^Take care, Michelle.
The staff and the service they give is…
The staff and the service they give is excellent
1 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Janet, I'm so glad to hear you found our staff and service to be excellent. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
The Information was explained clearly
The Information was explained clearly. Wasn't rushed and was patient as there was an Internet issue
20 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Belinda, Thank you for taking the time to share your feedback.
We're pleased to hear that the information was explained clearly and that our colleague was patient and took the time to make sure you didn't feel rushed.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Wife's funeral
From start to finish the arrangement and conduct of my wife’s funeral by the Totton branch was excellent. Kindness and consideration was displayed by all concerned at each stage; from presentation and viewing at the funeral home through the family interment to the arrangements for the subsequent memorial service. I couldn’t rate more highly the professionalism, efficiency, facilities and transport. Thank you.
26 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Lionel, I'm so glad to hear you had a positive experience with our Totton branch. We really appreciate your kind words, thank you so much 💙 ^Take care, Michelle.
Funeral plan
Very easy to do, good website, easy to follow. Friendly customer service when phoned to double check something. Funeral pack when arrived in post very informed. Highly recommend no problems so far.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Thereza, thank you so much for leaving us a review. I'm pleased to hear you had a positive experience with our website and customer services team 💙 ^Take care, Michelle.
All services were visible and easy to…
All services were visible and easy to arrange
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Kenny,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found all the services clear and easy to arrange. It's great to know that the process felt straightforward for you.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Amazing service
Amazing service. Amazing staff and made us feel at ease in such a horrid time. Thank you so much!
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Lisa,
Thank you for taking the time to share your lovely feedback.
We're very sorry for your loss. We're pleased to hear that our amazing team helped you feel at ease during such a difficult time. It's wonderful to know that you felt so well supported throughout.
Take care, ^Elan
All very easy
All very easy, and the chap who dealt with me over the phone was good (James, I think? Can't remember now, sorry). Anyway, I bought the most basic option, which I found to be the cheapest option on the market. I got peace of mind immediately, all paid for, job done - boom. Thanks.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Heather,
We're pleased to hear that you found the process easy and that our colleague was helpful over the phone. It's great to know that you were able to choose an option that suited your needs and that having everything arranged has given you peace of mind.
Best, ^Elan
Very knowledgeable service kind and…
Very knowledgeable service kind and understanding service manager. Excellent
14 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Sidney,
We're pleased to hear that you received such a knowledgeable, kind and understanding service from our Service Manager. It's wonderful to know you were so happy with the support you received.
Take care, ^Elan
Made me feel very good relax
Made me feel very good relax
I told the young lady what I wanted
And there were no problems
She put my mind at rest
And we went through it all
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Norman,
Thank you for taking the time to share your feedback.
We're pleased to hear that our colleague made you feel relaxed and put your mind at rest. It's great to know that she took the time to go through everything with you and that your wishes were understood.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
the kindness expressed by there rep…
the kindness expressed by there rep ,patience ,and advice cannot fault the lady
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback.
We're pleased to hear that you were so impressed by the kindness, patience and advice provided by our representative. It's lovely to know that you felt well supported throughout your experience.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
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