We would like to thank Angela for all her help sorting our funerals out. The only criticism we have is you should consider taking the NOW bus pass as a valid form of photo ID it is issued council/gov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sadly this is the second time in as many months that I have needed to use the Triumph Road branch in Nottingham. I cannot begin to say how sensitively, kindly and attentively they looked after ou... Voir plus
L'entreprise a répondu
Rebecca was curtious, processional, approachable and very easy to talk to. She was on time and explained everything in easy to understand terminology. We felt she was very trustworthy and we felt con... Voir plus
L'entreprise a répondu
From first contact to final phone call the Co Op at High Street Macclesfield handled every detail concerning the funeral and cremation of our dear friend George Drake, with loving concern , efficienc... Voir plus
L'entreprise a répondu
4,7
Excellent
6 k avis
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After many stressful hours and days !!
After many stressful hours and days !!! The co op finally got there act together and sorted mum’s funeral plan after mum had set up a plan only to be told that it had failed,co ops answered ohh it’s been a computer error !!! So mum had to go in face to face and pay cash to set up plan,please get your act together co op.
Not good is it poor administration errors time after time !!!!!
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you and your mum experienced while arranging her funeral plan. I can appreciate how frustrating and stressful it must have been to be told there was an issue with the original application and then have to spend additional time getting everything sorted.
I understand how disappointing this experience was, particularly when arranging a funeral plan should be as straightforward as possible. While I'm pleased the plan was eventually put in place, I'm sorry the process did not meet your expectations and caused frustration along the way.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Easy experience
Our meeting was very easy straight forward & no pressure + Dorothy was a good Listener & answered all our questions 👍
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback. We're pleased to hear that you found your meeting easy and straightforward, with no pressure. It's great to know that Dorothy listened carefully and was able to answer all your questions.
Take care, ^Elan
A family member took out a Funeral…
A family member took out a Funeral plan, so I thought I would have a look for my own future future funeral needs on thier recommendation. It was very easy & straight forward to take out the Funeral plan on the Co-op website. It gives me peace of mind that my loved ones won't have to worry when the time comes.
27 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Helen, Thank you for taking the time to share your feedback. We're pleased to hear that you found it so easy and straightforward to arrange your Funeral Plan online. It's lovely to know that your family member's experience gave you the confidence to make your own arrangements, and that doing so has given you peace of mind for the future.
Best, ^Elan
If you have no next of kin or assets eg…
If you have no next of kin or assets eg a house etc it works well .I wanted house contents to be sold to benefit my local animal charity.anything usable sold to their benefit Peter s Macclesfield
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Peter,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the service suited your circumstances and that you were able to make arrangements that reflected your wishes. It's also lovely to hear about your plans for any usable belongings to benefit your local animal charity.
Take care, ^Elan
With all ready experienced service for…many years
With all ready experienced service for those of others that have used co-op funeral services we decided to pay for both husband & wife so that when our time to pass on will not be a burden on our family with all ready having worked with help for our local branch , it was convenient for both my wife and me to phone funeral care and arrange all our details through the phone and to receive all our information and confirmation through our email
.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Robert,
We're pleased to hear that your previous experience with Co-op Funeralcare gave you the confidence to arrange funeral plans for both you and your wife. It's great to know that you found it convenient to arrange everything over the phone and that receiving your information and confirmation by email made the process straightforward.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
the lady explained everything very…
the lady explained everything very well and there was no pressure She was a pleasure to deal with
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Joe, thank you so much for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
I would like to say a big thank you to…
I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with complete dignity.
Great service from beginning to end, nothing too much trouble and questions answered honestly. Thank you to all the staff behind the scenes too.
I would highly recommend Shepshed Co op funeral care to make this extremely difficult time a bit more bearable.
Many thanks
Jody
4 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Jody, thank you so much for leaving us a kind review. I'm pleased to hear you had such a positive experience with Kirsty and the rest of our team at Shepshed 💙 ^Take care, Michelle.
Thank you Leah
I can’t thank Leah from Co-op Funeralcare enough, from the initial telephone call to the day I took my plan out.
Leah was very informative and helpful and walked me through the whole process professionally while maintaining her “human side”, Leah is a credit to your organisation.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, I'm so pleased to hear you had such a positive experience with Leah. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Booked my funeral in advance online
Booked my funeral in advance online. It was so simple, exactly what I needed
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Anthea, I'm so glad to hear you had a positive experience booking online with us. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
Co-op funeral care Carr Lane is the only choice believe me!
Co-op funeral care Carr Lane was indeed the best choice!!!!
The whole team are extremely professional, compassionate, dignified and thorough.
Arranging a funeral is the most difficult and stressful thing i have ever had to do but thanks to the girls ( Megan & Ebony ) made everything happen smoothly.
On the day of my brothers funeral the whole team were outstanding Leading us through the service from start to end.
I can honestly say and wholeheartedly recommend Co-op Carr Lane Shipley to anyone who is going through the ordeal of losing a loved one.
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Claire,
Thank you for taking the time to share such heartfelt feedback.
We're very sorry for the loss of your brother. We understand how difficult and stressful arranging a funeral can be, so we're pleased to hear that Megan, Ebony and the team at our Carr Lane Branch in Shipley supported you with such professionalism, compassion and dignity. It's wonderful to know that everything went smoothly and that you felt guided and supported throughout the funeral service.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Funeralcare plan
Joanne was courteous, she explained the procedure/plans clearly. She answered our concerns with professionalism. The payment plan met our needs.
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Clare, thank you for taking the time to leave us a review. I'm glad to hear that you found Joanne to be both courteous and professional 💙 ^Take care, Michelle.
Our advisor was friendly and…
Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the package we have signed up for, ensuring that we fully understood everything.
Very impressed.
30 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Paul, thank you so much for leaving us a positive review. I'm pleased to hear you found our adviser to be friendly and knowledgeable when choosing your plan 💙 ^Take care, Michelle.
Confusing.
It took 4 days to get a reply to my calls to set up a direct cremation plan, eventually an appointment was made to visit the co-op funeral shop in Elm Park this was then cancelled and moved to Romford. The pricing on the website is very confusing until i called to question it and Ali explained it to me this should of been explained to me on the day we met in Romford. Altogether not very proffesional and cannot reccomend.
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Peter, thank you for taking the time to leave a review.
I'm sorry to hear about the experience you had when arranging a direct cremation plan. I appreciate how frustrating it must have been to wait several days for a response, have your appointment changed, and then be left feeling unclear about the pricing details.
I understand your concerns regarding the communication and information you received throughout the process. We aim to provide clear explanations and a professional service at every stage, so I'm sorry to hear that your experience did not reflect this.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Excellent service
Excellent service. The Co-op representative Victoria was so helpful and clearly explained everything to me in terms that were easy to understand. She was polite, friendly and professional. Very happy to have taken out this plan, so it's easier for my family.
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Robert, I'm so glad to hear you had a positive experience with Victoria. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Réponse de Co-op Funeralcare
Hello David, thank you for your review. We’re so pleased to hear you found our service very good.
^Best Wishes, Simon
Good Service, clearly explained
Easy set up with a pre arranged appointment by phone. I already had a printed copy of the current brochure, so if you have studied it carefully beforehand and have your choices more or less mapped out, then the phone transaction is straightforward.
All was clealy explained in line with the requirements to help me make my choices.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello David, thank you for your review. We’re pleased to hear the phone appointment was straightforward and that everything was clearly explained to help you make your choices.
^Best Wishes, Simon
Great service
My Family and I have used coop funeral services many times in the past and have always experienced a great caring service with professionalism tailoring to our requirements. I would recommend their sevices to anyone wanting to take out a payment plan which takes the stress off loved ones and family. I have just taken out a plan and it was done with care and attention to my needs. So pleased with my experience.
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Jane, thank you for your review. We’re so pleased to hear you’ve always found our service caring, professional and tailored to your needs, and that you felt well looked after when arranging your new plan. Thank you for recommending us.
^Best Wishes, Simon
Everything was explained at every step
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Joan, thank you for your review. We’re pleased to hear everything was clearly explained at every step, making the process straightforward for you.
^Best Wishes, Simon
Very comfortable experience
Very comfortable experience, the young lady was very reassuring and experienced I never felt uncomfortable conducting my business and confident with everything to my satisfaction,
Excellent
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Derek, thank you for your review. We’re pleased to hear you felt comfortable and reassured, and that the person who helped you made you feel confident throughout.
^Best Wishes, Simon
Very easy to arrange & payment terms…
Very easy to arrange & payment terms very good
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello James, thank you for your review. We’re pleased to hear you found everything easy to arrange and were happy with the payment terms. ^Best Wishes, Simon
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