Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Voir plus
L'entreprise a répondu
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Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Voir plus
L'entreprise a répondu
Excellent Product, nicer and sturdier than I thought it would be , and very easy to set up Delivery was very quick , great company ⭐️
Comically small chicken run, claims of number of chickens it can hold are a little bit silly. Should have checked the measurements, but photos do not give a good sense of size. Not good value for mone... Voir plus
Coordonnées de contact
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Royaume-Uni
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,6
Moyen
169 avis
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A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Ordered my chicken coop and arrived the…
Ordered my chicken coop and arrived the next day, overall very happy, easy to build.
Chickens seem to be impressed, very sturdy and will be recommending to all my friends!
Thank you!!!
13 mai 2023
Avis spontané
Réponse de Coopsandhutches
Thank you so much for the kind words! We're thrilled to hear that the chicken coop arrived quickly, was easy to assemble, and that your chickens are happy in it. We really appreciate your recommendation, and we're here if you need anything in the future! Enjoy your new coop! 😊🐔
Shady Company, avoid!
Not only was the material flimsy and broken in multiple places, but they sent us a hutch in a size not even offered online, which I’m sure is a trading standards issue. The size we received was far too small for two rabbits to live comfortably yet when the company was contacted about all of these issues they argued the toss about it all, despite photographic evidence being provided. I am 6 months pregnant so my dear mother has been dealing with the communications to save me some stress and frankly the customer service is non existent. They are incredibly rude and have lied to us multiple times.
At one point we were offered a refund, then they went silent again, then told us we had to request a refund from a third party, even though coops and hutches themselves took my original payment. We are still no closer to resolving this issue, and more money has been spent trying to create a suitable alternative for the bunnies. This is the most shady company I have dealt with in a long time.
**UPDATE** they have sent my mum a message saying they will refund us on receipt of the goods. Even though weeks ago we were told a refund would be issued the same day. They now expect us to pay out to transport the goods back, and given how untrustworthy this company is I would bet they would go silent on us on receipt of the goods and we would never see the money. They have one more chance to refund the money or I am going to go nuclear. I just want a suitable home for my rabbits before my baby arrives, I’m not in the mood to be dealing with these scumbags anymore.
24 février 2023
Avis spontané
Réponse de Coopsandhutches
I'm so sorry to hear about your frustrating experience, and I completely understand how stressful this must have been. Please know that we would love the chance to make things right and change your view on the company. If there’s any way we can assist you going forward, we’d be more than happy to do so. Your satisfaction and peace of mind matter a great deal.
Poor after sales service and overpriced automatic door
Hutch is OK, very thin wood is used and subsequently split in numerous places. There are also gaps in many places and the tray sticks making it hard to remove.
The automatic door is a chickenguard basic model and costs more than the premium model direct from chickenguard. The door sensor has stopped working after 2 weeks use and I was immediately directly to chickenguard and they would not entertain my support request.
11 avril 2023
Avis spontané
Réponse de Coopsandhutches
I’m really sorry to hear about your experience. We’d love the chance to make things right and resolve the issues with your hutch and automatic door if there is one still. Please reach out via email, and we’ll do everything we can to help. Your feedback is important to us.
Upgrade model is identical to basic…
Paid for an upgrade to fox resistant wire, and received model with base galvanised mesh. Contacted them and they told me “is what it is” and upgrade model is the same as base! Had to argue to get money back which I’m still waiting for.
Terrible attitude of admin emailing me back. Also hutch arrived damaged.
Would definitely not recommend.
Hutch is also very weak and flimsy, not worth the money. One slip with screw driver whilst building it and made a new hole. Might as well be made of polystyrene
6 avril 2023
Avis spontané
Réponse de Coopsandhutches
Thank you for sharing your feedback, and we're genuinely sorry to hear about your disappointing experience. We understand how frustrating it can be to receive a product that doesn't meet expectations, especially when it involves an important upgrade and damaged items.
We’d really like the chance to change your perception of our company and make things right. We’ve recently updated our returns policy, and our customer service team is ready to assist you in resolving any issues more efficiently. If you could get in touch with us again, we’ll do everything we can to address your concerns.
Again, we’re truly sorry for the inconvenience caused, and we value your feedback. Thank you for giving us the opportunity to improve.
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