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Cosmetara is on its way to become an industry-leading e-commerce force for the beauty business. We are a company with a dedicated team and we are devoted towards improving your online shopping experience greatly, irrespective of your geographic location. Our premier beautification products are sourced from suppliers around the world. We get you great deals and keep our prices low year-long!
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Buyer beware. I placed an order for Tom Ford Noir Extreme cologne the first week of September 2025. I tracked this shipment to my city of residence through the end of this same month, but it was never delivered. I received multiple outreaches from the company’s “customer care” team, but to no avail nor resolution. I ultimately received resolution and my refund by placing a dispute on this charge with my credit card company for no delivery.
I received items that was expired have been going back and forth for over a month regarding a refund. They claimed they received items that were damaged I have proof that I did not resend items back damaged may have happened in transit I had to open a case through my bank to receive a refund it took over a month and still I do not have a refund even though items were sent back and I paid for postage to send it back. Customer service takes a few days to respond they apologize as a lot was going on in the warehouse but still would not respond to me sending proof that I did not damage their product.
I ordered Tiffany perfume for my daughter. After I had placed the order she asked if it could be sent to she work address rather than he house. This company was amazing at helping me change it. They kept in contact with me. WONDERFUL SERVICE!
Réponse de Cosmetara
Dear Customer,
We express our sincere gratitude for taking the time to provide us with your feedback.
Your positive experience with your recent product purchase from our store and our service meeting your expectations bring us immense satisfaction. Ensuring a seamless and enjoyable experience for all our customers remains our foremost priority.
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cosmetara.com. We are here to assist you in any way we can!
Best wishes,
Sophie
I am placing an order with Cosmetara and from the reviews, knowing there are only 35, I am going to give it a try.. I like the pricing I found, so I am skeptical, but still willing to take the chance. I already OWN the products I am ordering, so that I can tell if it's legit.. I WILL report back here on the outcome.. Fingers Crossed, I already see more items they have great deals on, so I am cautiously optimistic... 4 stars so far for pricing and website ease of use...
Alt.Attitudes in Texas
Réponse de Cosmetara
Hi,
We extend our heartfelt gratitude for taking the time to share your feedback with us on Trustpilot.
It brings us immense joy to hear that your recent purchase went smoothly and that you are pleased with our pricing. Knowing that you had a positive experience means a lot to us.
We are committed to ensuring that every customer is satisfied with our products and services. We promise to keep up these high standards and look forward to serving you again in the future.
If you have any questions or need any assistance, please feel free to reach out to us. Your satisfaction is our top priority.
Best regards,
Sophie
Item arrived damaged. I contacted the customer service but since they said that they will investigate, they haven’t replied me back.
They don’t have to investigate. I received leaked perfume. I want to return the item and get a full refund.
Customer service is terrible.
***Update on 3/14/24***
As soon as I left review here, I received a return label on 3/6/24 and was asked to consider changing my review. No. I won’t change the review until I get the refund.
It took 4 days to receive a return label.
I sent back the damaged product to them next day on 3/7/24
Tracking says they have received the returned item on 3/13/24. Let’s see if they are going to send me a full refund then I will update the rate.
Soon after I updated the review, I received my refund like 4 am from Red Sol Inc. I think Cosmetara is a drop ship company and main company is in overseas.
You will receive an authentic item but if there is an issue, process will be slower than regular retailer so you will have an anxiety for the slow process but I did receive my refund.
I recommend to do the fresh check of the item for the manufacture date.
I revised it he star to ⭐️⭐️⭐️
I took 2 stars for receiving the defective item and slow process until I wrote the review here.
Réponse de Cosmetara
Dear Damon,
Thank you for bringing your concern to our attention. We understand how disappointing it can be to receive a damaged product, and we sincerely apologize for any inconvenience this may have caused you.
As per our records, we have provided a solution to address this issue via email. Please rest assured that we are committed to resolving this matter to the best of our ability. Our team is diligently working to ensure a satisfactory outcome for you.
For any queries please contact us on cs@cosmetara.com
Best regards,
Sophie
Pague un perfume nunca me lo mandaron.. no compren ahí robann.
Réponse de Cosmetara
Dear Maria,
Thank you for taking the time to share your experience with us. We deeply apologize for any shortcomings you encountered with your order. We understand the frustration that comes with such experiences, and we want you to know that we take your feedback very seriously.
In our continuous effort to improve, please be assured that we are actively working on implementing measures to prevent such issues from occurring in the future. We are committed to delivering only the highest quality service and products to our customers.
Additionally, we would like to confirm that as of March 6, your order has been successfully delivered. We hope that the product meets your expectations and serves your needs well.
We truly value your business and would appreciate the opportunity to rectify any issues you may have faced. If there’s anything specific you’d like us to address or if there’s any way we can assist you further, please do not hesitate to reach out to us directly.
Thank you for your understanding and patience. We look forward to the opportunity to serve you better in the future.
Best regards,
Sophie.
I ordered Super Model by Victoria Secret and my wife absolutely loves it. The packaging was so well done too. The fragrance is amazing and I personally can't get enough of her wearing it. Thank you for all the support from customer service I received and the timely delivery. I will certainly be purchasing more in the future.
Réponse de Cosmetara
Dear Kurtys,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at contact@creationwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sally
After not responding for a few days I was finally given tracking info. Shipping was pretty fast, especially for being international! Thank you for the sample!
Réponse de Cosmetara
Dear Ricardo,
Thank you sincerely for taking the time to share your valuable feedback with us.
We are truly pleased to learn that your recent watch purchase from our store brought you satisfaction and that our service was able to meet your expectations. Ensuring a seamless and enjoyable experience for all our customers is at the core of our mission.
We are dedicated to upholding this standard of excellence and eagerly look forward to the opportunity of serving you once again in the future. Should you require any further assistance or have any questions, please do not hesitate to contact us at cs@cosmetara.com. We are always here to assist you!
Regards,
Sophie
Cosmetara has authentic items, great prices, and fast/friendly service. I am a repeat buyer. Great site!
Réponse de Cosmetara
Dear Buyer,
Thank you for your kind feedback. We’re glad to hear that you’ve had a positive experience with our authentic products, competitive prices, and efficient customer service. We value your continued support and appreciate you choosing us for your purchases. Your satisfaction is important to us, and we look forward to serving you again soon.
Best regards,
Sally
I am still waiting on my package it has been a week from when I ordered it and it said it would arrive in 2-4 days. I have tried contacting them multiple times but no response each time . I’m starting to think I got scammed because it says order complete but no confirmation has been sent to me or even a way to track my package.
Réponse de Cosmetara
Dear Jackson,
We sincerely apologize for the delay in your order and the lack of response to your previous inquiries, we understand your frustration and want to assure you that we're taking your concerns seriously,
Addressing the Delay:
We regret that your package hasn't arrived within the estimated timeframe of 2-4 days. We're actively investigating the reason for the delay and working diligently to expedite its delivery.
We will personally track your package and provide you with a detailed update,
Communication Lapse:
We sincerely apologize for not responding to your previous attempts to contact us. This is unacceptable, and we are taking steps to ensure all communication channels are monitored and promptly responded to in the future.
Order Confirmation and Tracking:
We understand your concern about not receiving an order confirmation or tracking information. Please verify that the email address and phone number associated with your order are correct. If so, we will resend the confirmation email and activate your package tracking immediately.
Moving Forward:
We value your business and understand that regaining your trust requires more than just words. We are committed to transparency and communication throughout this process and will keep you updated every step of the way.
Sincerely,
The Cosmetara Team
This company is hinky. I ordered perfume and everything looked okay, got a confirmation email the order was processing and another it was complete. Then a few days later an email saying they needed my address for shipping and referencing a different order number, despite it being in the original order. When I emailed them, they responded and said that was normal, not to worry. Now about the time my "complete" order should be arriving (two weeks) I got an email saying they had cancelled my order. Waiting to see how the refund process goes, but won't use them again and can't recommend them.
Réponse de Cosmetara
Dear GS,
We sincerely apologize for the confusing and frustrating experience you've had with your recent perfume order. We understand your concerns about our order process and lack of transparency, and we want to assure you that we take your feedback seriously.
Acknowledging the Problem:
We apologize for the conflicting information you received regarding your address and order confirmation. It is unacceptable that our communication process caused confusion and uncertainty, especially after your order was initially marked as complete.
We understand that receiving a cancellation notice after weeks of waiting is incredibly frustrating, and we deeply regret the inconvenience this has caused.
Addressing Your Concerns:
Order Process: We are reviewing our order confirmation and communication procedures to ensure accuracy and eliminate any confusion moving forward. We will take steps to ensure all necessary information is collected upfront and that customers are kept informed throughout the entire process.
Cancellation: We are investigating the reason for your order cancellation and will provide you with a clear explanation as soon as possible,
Moving Forward:
Refund Process: We want to assure you that your refund will be processed promptly and efficiently. Please allow [reasonable timeframe] for the refund to appear in your account, depending on your payment method. You can expect an update from us once the refund is complete.
Regaining Your Trust: We understand that regaining your trust requires more than just apologies. We are committed to improving our communication, transparency, and order fulfillment processes to ensure a positive experience for all customers.
We truly value your feedback and understand that you may not be inclined to give us another chance. However, we hope that our sincere apology and commitment to improvement will be a step towards rebuilding your trust.
Please do not hesitate to reply to this email if you have any further questions or concerns. We are here to resolve this issue to your satisfaction and learn from our mistakes.
Sincerely,
Cosmetara Team
I'm very pleased with my order. It was cheaper than what I would have paid on their own website. At first I was concerned because I couldn't track it but I received an email that it was shipped and it came not too long after that.
Réponse de Cosmetara
Dear Elizabeth,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@cosmetara.
com
Best Regards,
Sally
I was lead to believe I was buying a vintage formulation of Lacoste Booster. The photo on their site showed a picture of the bottle and said it was a tester. Luckily, but worthlessly in the end, I took a screencap. But what I received was a new reformulated version of Lacoste Booster, which is not only cheaper/worth less, but not something I wanted at all. The bottles don’t even look the same.
Either way, I immediately notified “customer service” and attached my screencap and explained the situation. No response. I ended up emailing them five times, each time politely asking them to send me the right bottle.
It’s been a month. Nothing. Lol they even emailed me asking for feedback on my purchase. Didn’t get a response from that email either.
Réponse de Cosmetara
Dear Carlos,
We sincerely apologize for the confusion and disappointment caused by your Lacoste Booster order. We understand how frustrating it is to receive the wrong product, especially when you believed you were purchasing a specific vintage formulation based on our website listing.
Acknowledging the Problem:
We have reviewed your emails and screencaps and fully acknowledge the discrepancy between the advertised vintage Lacoste Booster tester shown on the website and the new reformulated version you received. This does not meet our standards for accurate product representation and has clearly caused you significant inconvenience.
Addressing Your Concerns:
False Advertising: We take the issue of false advertising very seriously and are immediately investigating the discrepancy between the website listing and the actual product offered. We will take appropriate action to rectify this situation and ensure accurate product information moving forward.
Order Fulfillment: We apologize for the lack of response to your previous emails and inquiries about receiving the correct product. This is unacceptable, and we will ensure a dedicated representative gets in touch with you within the next [timeframe, e.g., 24 hours] to discuss your desired resolution.
Resolution Options:
We want to resolve this issue to your satisfaction and offer you the following options:
Immediate Replacement: We can prioritize sending you the original vintage Lacoste Booster tester if it is still available in stock.
Full Refund: If the specific vintage version is unavailable, we will gladly issue a full refund to your original payment method.
Compromise: Depending on your preference, we may be able to offer a store credit or alternative product at a discounted price as a gesture of goodwill.
Moving Forward:
We deeply value your business and understand that regaining your trust requires more than just words. We are committed to transparency and communication and will keep you informed throughout this process. We believe in providing excellent customer service and will use this experience as an opportunity to improve our practices.
Please do not hesitate to reply to this email or contact us directly if you have any further questions or concerns. We are here to help and want to ensure you have a positive resolution to this situation.
Sincerely,
Cosmetara Team
Ordered a fragrance from cosmetara, I was a little skeptical at first. I did get an update when my order was ready and it was shipped. After that I wasn’t able to get full on updates on where my package was. Three days later it arrived. Not being able to track my package was worrying but it arrived faster than expected, so I will forsure be ordering from them again.
Réponse de Cosmetara
Dear Luis,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@cosmetara.
com
Best Regards,
Sally
Amazing customer service!
Products delivered in time. Absolutely geruine and great prices! Will buy again.
Réponse de Cosmetara
Dear Robin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@cosmetara.
com
Best Regards,
Sally
The customer service is unbeatable..
Communication is always key and this company stands by their word and commitment to deliver what they promise..It was my first time making a purchase and I was a bit apprehensive..at first But everything went like clockwork. They worked behind the scenes to deliver what I purchased and in a very timely manner. I am a very satisfied customer and a very happy camper with the product I purchased.
Réponse de Cosmetara
Dear Frankie,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@cosmetara.
com
Best Regards,
Sally
I would highly recommend this website, I ordered the product and was unsure as I live in Australia. I paid with paypal and everything was excellent from the price, the product and the delivery. Thank you so much, extremely good service
Réponse de Cosmetara
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@cosmetara.
com
Best Regards,
Sally
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