Received items. 7 pack of wooden stepping stone logs. They turned up mouldy as heck and 3 of the larger ones are a completely different look to the others :(
L'entreprise a répondu
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Lisez les avis des autres
The guys arrived promptly at 11am and the shed was up and ready to use within the hour. Such lovely friendly guys and very helpful when I asked for it to be turned around. I absolutely love it is... Voir plus
L'entreprise a répondu
Order in good faith and items don’t arrive for weeks or months. When ordering they give you no indication of if items are out of stock. Do not order if you need items before a 3 month period. We are a... Voir plus
Ref: 1010372 Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company. Bought items worth over £600 on 22nd July 2020, never received an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cosy promote a natural, engaged and active childhood by supplying sustainable nursery and educational equipment worldwide As a home of new ideas, we’re continually innovating and developing our product range with teacher led research and play in mind. Champions of rural and real-life childhoods, where children are encouraged to play and take part in adventurous activities that enable them to learn and develop whilst having fun.
Coordonnées de contact
Fauld Industrial Estate, Unit 316-318, Tutbury, Burton-on-Trent, DE13 9HS, Royaume-Uni
- 01332 370152
- sales@cosydirect.com
- cosydirect.com
2,5
Bas
184 avis
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Where is my order?????
I placed an order back in November and I still have not received it. I contacted customer service I received an automated message saying order was fulfilled. The tracking number is not valid that has been provided. Not sure what is going on and customer service is not responsive!!
13 décembre 2023
Avis spontané
Réponse : Cosy
Hi Allison, sorry to hear about the problems but I wanted to make sure you've placed your review on the right profile as our customer service team are completely on top of their workload and don't use automated messages; we're Cosy Direct, we're based in the UK and provide early learning resources to schools and nurseries. If you did place your order with us please email me directly with your order number and postcode and I'll support you - philip@cosydirect.com if you could please include the text "Trust Pilot" in the subject line it will ensure I get back to you right away.
We love Cosy products
We love Cosy products. My childminding setting is full of a wide range of items that have been ordered and delivered over the last few years. Customer service has been efficient in dealing with a couple of small issues we have had and everything has been sorted quickly. My main issue is what to choose to purchase next!
28 octobre 2023
Avis spontané
Réponse : Cosy
Thank you for your review, we really appreciate you taking the time to share your experience with us and we can't wait to serve you again!
Fantastic company!
We received our shape viewers within a couple of days of ordering and we are over the moon with them. The quality is fantastic (always is with Cosy) and the children love using them to identify different shapes. Would 100% recommend!
25 octobre 2023
Avis spontané
Réponse : Cosy
Thanks for your kind review, so glad you love what we do and we can't wait to serve you again soon.
Trog towers
We recently got some of the little wooden “Trog tower” houses from Cosydirect and they are perfect for our small world play set ups. They inspired us to make our own play characters and I’m sure they’ll go on to spark a lot more creativity and play.
5 septembre 2023
Avis spontané
Réponse : Cosy
Thank you for the kind review, we're so glad you love your new product and we hope it entertains and inspires your little ones for years to come.
Order paid for in mid-July still not delivered by late October.
There is still no sign of the sand we ordered and paid for on 14th July to equip a children's sand pit for summer this year. We are a charity staffed by volunteers and the funds for the children's play area have been donated in good faith for the benefit of local children. Clearly we are not going to set up a children's outdoor sandpit in October so this project will have to be deferred until 2024, and we will have to explain to our donors that due to shockingly poor service from a commercial company, CosyDirect, we will have to delay the start of this project.
It is absolutely appalling that CosyDirect has had our money for over three months and has failed to deliver the goods we ordered, or to keep us informed of any progress or delays without prompting from our part.
26 octobre 2023
Avis spontané
Réponse : Cosy
Hi Samantha, I'm so sorry that this has been your experience with this transaction. The sand is fulfilled by a third party and our records indicate the sand has already been delivered, I'll obtain the proof of delivery from them and reach out to you directly to resolve any outstanding issues you may have.
Recommended
Prompt shipping, great products, what's not to love! Products came well packaged were delivered promptly. Great company for the above reasons but also because of the brilliant range of products stocked. I really recommend them for schools and homes looking for top quality learning resources.
22 septembre 2023
Avis spontané
Réponse : Cosy
Thank you for your kind review, we're so happy that this has been your experience of our company and we'll continue to work hard to ensure your next experience with us is even better!
We love Cosy
We love Cosy! We have ordered a few things now... a few tuff trays/stands, guttering, pick and mix table and some loose parts. Every single time we order its fast service, nicely packaged, friendly customer service.
Our favourite place to shop.
9 octobre 2023
Avis spontané
Réponse : Cosy
Hi Jess, thank you for the kind review; we're so glad you love what we do and we look forward to serving you again in the future.
Fantastic quality and quick delivery!
Received item very quickly and so impressed with the quality!
The staff are all very friendly and helpful, meaning that ordering is made quick and easy. The item arrived packaged well and in perfect condition! We can’t wait to use it!
22 septembre 2023
Avis spontané
Réponse : Cosy
Thank you for your kind review; we're so glad you're happy with the experience you have received and we look forward to serving you again soon!
Lovely staff at the end of the phone
Lovely staff at the end of the phone. Very helpful with any queries we had. The products arrived when stated and the quality is fantastic. Our childminding children will love them.
9 septembre 2023
Avis spontané
Réponse : Cosy
So glad to hear you're happy with the service and your new products, we look forward to serving you again soon!
Good service
Good service, good product but needed sanding around a few screw holes
14 septembre 2023
Avis spontané
Réponse : Cosy
Thank you for your feedback, if you need any support at all just let us know.
Just ok.…
Ordered bamboo sheets for the first time. They're soft, but very thin. Also, the top sheet does not stay tucked in, very "slippery". They're cooler than other sheets, but probably won't order again.
1 septembre 2023
Avis spontané
Réponse : Cosy
Hi Janet, I suspect you may have us confused with another company, we're Cosy Direct, we're based in the UK and supply learning resources to schools and nurseries. If your review is regarding another company I'd be grateful if you could please remove it from our profile, if however it is something you've purchased from us please email me at philip@cosydirect.com including your order number and address and I'd be happy to assist you.
Little_kingfishers
We have nothing but love for this company and their products. We are a Nursery and Reception class with a Forest school on site. We have many resources for both indoor and outdoor and find them all to be extremely well made and hard wearing. The team are extremely helpful and handle queries quickly and efficiently too.
25 juillet 2023
Avis spontané
Réponse : Cosy
So glad to hear it, thank you for the kind review and we look forward to serving you again in the future.
The best natural resources
I have been so impressed with Cosy, I cannot recommend them enough! Their products are beautifully made and encourage children’s curiosity. They are well made and last! I love that they are natural and sustainably sourced. Their customer service have always been knowledgeable and go above and beyond. Thank you Cosy!
17 juillet 2023
Avis spontané
Réponse : Cosy
Thanks so much for your kind review, we're so glad that your experiences with us have been so positive and we'll continue to work hard to ensure we're always improving.
Brilliant
Brilliant, innovative products with a great company ethos and customer service - can’t recommend enough!
17 juillet 2023
Avis spontané
Réponse : Cosy
Thanks so much! We're very happy to hear how satisfied you are with our products and services and we're grateful for your kind feedback. We look forward to serving you again soon.
Cosy Direct are absolutely amazing
Cosy Direct are absolutely amazing. We have kitted our whole forest school out with Cosy products. The resources we have are made from beautiful wood and natural materials. Their customer services are brilliant and always available to help with any questions. I can’t recommend Cosy enough. I’m excited to get more Cosy products.
17 juillet 2023
Avis spontané
Réponse : Cosy
Thanks so much for your kind review, we're so glad that you're happy with the products and services we've provided you and look forward to serving you again in the future.
Quick delivery and good selection of resources!
I have done both a school order and home order for my little one and everything was delivered quickly. Great selection of products on the website and fab quality!
1 juillet 2023
Avis spontané
Réponse : Cosy
Glad to hear we got your order to you quickly, thank you for your feedback and we look forward to serving you again soon
Al the items were great.
10 juillet 2023
Avis spontané
Réponse : Cosy
Very happy to hear you're happy with your new products, we hope you enjoy them for many years to come.
Réponse : Cosy
Thanks for the kind review, we're very happy to hear you're happy with the service and the products you received.
Great choice of resources
Great choice of resources. Easy to use booking and ordering. Swift delivery to school. Could not ask for more.
15 juin 2023
Avis spontané
Réponse : Cosy
We're very happy to hear we provided this level of service to you, we hope you enjoy your new resources and look forward to serving you again in the future
Easy to order on line
Easy to order on line. Description matches products received. Delivery provider called to arrange delivery. Overall a great effortless experience.
11 juillet 2023
Avis spontané
Réponse : Cosy
Really happy to hear your satisfaction with the service received, we hope you enjoy your new resources and we look forward to serving you again soon
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