Couch Skins Avis 

127
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I would not give them any stars. They are a horrible company that does not give any customer service. Your only option if you are not happy is to dispute the charge with your credit card company.

Noté 5 sur 5 étoiles

We got the light blue/ocean blue couch skins for our small velour sectional that our new pup was getting dirty -- and it was such a perfect fit!! You can barely even tell there are covers on this couc... Voir plus

Noté 5 sur 5 étoiles

The couchskins were easy to apply to my couch (top cushions can't be removed and bottom can), look great and dogs can't shift or move them like my last blanket-like doggy couch protector that I consta... Voir plus

Noté 4 sur 5 étoiles

The covers fit well & the color matches perfectly. However I am waiting for a reply about fitting an irregularly shaped sofa back. I’ve sent 2 messages through the website chat with no reply. I wan... Voir plus

À propos de l'entreprise

  1. Accessoires de meubles

Écrit par l'entreprise

We help you protect your couches with special couch covers from stains, scratches, wear, and tear!


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,4

Tous les avis

(127)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Paper thin, False advertising.

Paper thin, not pet friendly, does not fit well. They say these fit all couches - they do NOT. On ours, they do not tuck into the squared off arms and edges, and the foam inserts pop out if you sit down. They charge the customer to return the item, and they do not make it easy to return. Do not waste your money here.

Edit to update: Not only do they make you pay for the return, but they refuse to allow you to return via USPS. This means your return cost is higher. TOTAL SCAM. Also, nobody from the team reached out to me as indicated by their comment. False advertising, horrible product, costly return. STAY AWAY FROM COUCH SKINS.

7 décembre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Hey Jen,


Apologies for the issue, this is not the experience we intend to give our beloved clients.

We have a range of materials from economical to luxurious and it seems the one that was delivered to you was not up to your standards. We sincerely apologize for that.

In addition, we understand that paying the return shipping yourself is not convenient.

I will have Management reach out to you privately and deal with your case personally :)


Robert
Manager

Noté 5 sur 5 étoiles

June was very helpful

June was very helpful. And super fast with finding the perfect covers. Just waiting on the husband to order and pick his color choice.

3 décembre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Hey Victoria,


Thank you for the kind words! You can always reach out again should you need help with ordering :)


Robert
Manager

Noté 5 sur 5 étoiles

I freakn love it

I freakn love it. The water proof or dog proof one

2 décembre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Hey Ria,


Thank you for the kind words :) We are happy you love our products!


Robert
Manager

Noté 5 sur 5 étoiles

Your representative was great

Your representative was great. I sent her a picture of my couch and she advised me on what to get. It came out perfect. She also sent me a picture on how to place each skin on my furniture piece. I am very happy!

12 novembre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Hey Sharon,



What kind words to hear about our beloved team. Thank you for taking time to share your experience 😊


Robert
Manager

Noté 5 sur 5 étoiles

Great experience. Actually shocked by the awesome look and fit.

I was shocked after placing an order that customer service contacted me to be sure I had the right sizes for the furniture we wanted to cover. Because of their diligence and guidance the couchskin is a great fit for our sectional.

6 novembre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Thank you for the kind words Lynette, we are happy you had such a wonderful experience!

Management

Noté 5 sur 5 étoiles

Wonderful Customer Service: Both chat assistants were wonderful

Both chat assistants were wonderful, first Rachel then Makayla! Spent time with me, asked the right questions, even when I wasn't sure what information to provide! Fantastic customer service!!! Thank you!!!

15 octobre 2023
Avis spontané
Logo de Couch Skins

Réponse de Couch Skins

Thank you for the kind words Dawn, we train our team to ensure we have to opportunity to best serve our clients :) We appreciate you taking time our to share your experience with others!

Noté 1 sur 5 étoiles

Poorly fit, ugly, and bad customer support

These do not fit my sectional couch despite "guarantees" they fit every couch. The customer service was no help. Having said that, I utilized them for the past 9 months anyway, despite the frumpy look. One of them just wore through so there's a hole. It's only been 9 months. I contacted customer service and they said they aren't interested in helping or standing by their product. Terrible company, terrible product.

19 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Not pet proof/waterproof at all - they are lying

I purchased couch skins for all my furniture since I now have a cat that is peeing on the furniture. I specifically purchased waterproof/pet proof covers for this purpose. What I received isn't remotely waterproof - at all. I am now cutting out pieces of my sofa because of fresh pee that soaked right through the couch skin. I'm so unbelievably angry right now. I spent over $500 on these specifically because they were supposed to be waterproof and pet proof.

If I could give them less than 1 star, I would.

20 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

Zero stars

Zero stars. I have been emailing with them trying to return the product because it is complete garbage, their website says you can return within 30 days, but they are not letting me return! They have now stopped responding to me altogether. $180 down the drain.

1 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

BUYER BEWARE!!!

This was the worst experience ever. There’s little to no customer support, and it took ages for our covers to make it to us from China, and the covers weren’t even shipped until after the promised delivery date.

Once the covers got here, they were ugly and extremely difficult to put on.

The foam inserts pop out frequently.

BUYER BEWARE!!!

29 août 2022
Avis spontané
Noté 1 sur 5 étoiles

Blah

Blah! I totally got scammed. I ordered and paid for the 3 seat cover and inserts. I received a single seat cover and no inserts. I thought that because they were "branded" it was legit. Boy did I learn the hard way...

30 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Exceptional

Very good covers and exceptional service. Highly recommend you speak to them through chat to get the best sizes. They can look at photos of your couches and recommend the best sizes. Delivery was Free and simple. Premium options are worth it

26 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

There needs to be a MINUS Star!!

There needs to be a MINUS Star!!! Couch Skins product advertised as Waterproof is actually sprayed with a chemical that is removed by washing. Water then literally pours through the thin material like a sieve. The chemical smell was so strong on the cover I received it literally affected my breathing (non-smoker and no asthma!) and it took 2 times through the washing machine to remove the horrid chemical they used to "waterproof" their product. Couch Skins website shows pictures of folks putting their covers in a washing machine! No where do they state that washing makes their covers no longer waterproof. More importantly, I genuinely think the chemical is NOT SAFE for pets or humans!!! There are safe products that can be washed and that are still waterproof...(like waterproof mattress pads).

30 novembre 2022
Noté 2 sur 5 étoiles

Why didn't I look here for reviews…

Why didn't I look here for reviews first? The sofa cover does not work well at all for sofas with high arms- probably not very well for any sofa arms. It's just not shaped to fit a sofa shape. It also gets dirty immediately with pet fur. It will not look good even for a minute.

16 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

These things are terrible

These things are terrible! Every time someone sits on my sectional, the stupid cheap foam inserts pop out and it just looks a complete mess. They ship from China, so it took weeks for them to arrive. $350 wasted!! The ads lured me in with very low prices, but once you see what fits your couch, etc., the price is very different. I spoke with a consultant and ordered exactly what they advised and even purchased extra inserts for more stabilization. I wish I had seen these reviews instead of the fake ones on the website.

9 juillet 2022
Avis spontané
Noté 1 sur 5 étoiles

They are a complete scam

They are a complete scam. Thank god I pleaded my case well with my credit card company cause I got my money back. DO NOT BUY FROM THEM. ALL GOOD REVIEWS ARE FAKE. If you want to know how I disputed on my cc please let me know.

1 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Lovely service

Very good service, Alex was wonderful to deal with and helped get my order right when I did not order the right items. They were even happy to send the right sizes free of charge in my case which I can appreciate. Top notch support and they have sizing specialists ready for you through their chat, highly recommend.

26 septembre 2022
Avis spontané
Noté 1 sur 5 étoiles

They charged us $250 for our couch…

They charged us $250 for our couch skins, then proceeded to send us 6 of the same type. When we contacted them and told them of the error they said it’ll cost an additional $60 and we were supposed to send back the incorrect shipment. Guess what…we never got the correct skins and we’re out $310 total. Absolutely criminal

25 août 2022
Avis spontané
Noté 1 sur 5 étoiles

This company is an absolute SCAM please…

This company is an absolute SCAM please don't order from them. We ordered $170 worth of of product and they are refusing to refund me. There is no customer service number. Their bot turns into "Daniel" who is an absolute joke of a person. Stay away.

16 avril 2022
Avis spontané

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