Cover My Furniture Avis 

113
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very pleased with our new furniture covers. The covers are very good quality with exceptional velcro fittings. Service and communication has been excellent throughout. Good colour choice and fits in r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The covers and cushions are a perfect fit, The fabric is really good quality and I'm absolutely delighted with the finished product. The process is really easy. Bags are provided to send your origi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had new loose chair covers made for a very shabby looking snuggle chair. It now looks brand new! Great personal service. Quick response to emails. Fantastic chair and cushion covers! The fabrics are... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Voir plus

À propos de l'entreprise

  1. Tapissier décorateur

Informations provenant de diverses sources externes

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

113 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(113)

16 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

AN EXCELLENT AND EXTREMELY HELPFUL SERVICE

I am SO thrilled to have found and used this company. Extremely helpful, delivered on time AND the new covers they made for me have completely changed the look of what were two very dated sofas. I want to thank them and would highly recommend them. I would definitely use them again.

14 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

NO RESPOSE TO PHONE CALLS OR EMAILS

lovely samples sent very quickly last week, but despite having emailed and left messages on the phone - no response. clearly there is a communication and service problem. will not be ordering from this company despite other good reviews.

I have since heard from Karen who seems to be handling things very well....watch this space!

10 mars 2025
Avis spontané
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Réponse de Cover My Furniture

We're sorry to hear this and are addressing the communication issues identified. If you'd like to proceed with an order, please email me personally on sophie@covermyfurniture.com and I would be happy to help.

Noté 5 sur 5 étoiles

Very helpful and prompt response given…

Very helpful and prompt response given my IT problems. Excellent quality fabric, well made delivered earlier than expected.

10 mars 2025
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely review! We truly appreciate your kind words.

Noté 5 sur 5 étoiles

Top quality, great workmanship.

We looked at several companies to recover our lovely old multiyork armchair. The samples from covermyfurniture (Plumbs sister company) were the best we received. The process of selecting and posting our old covers was simple. They pick apart the old covers to use as templates to make the new.
Took about 2 weeks. The result was fantastic. The new covers fitted like a glove and the quality of workmanship was outstanding. The company also responded promptly to emails throughout the process. They may be slightly pricier than other online companies but you get what you pay for.
We also had a similar chair seat cushion fitted with a new foam inner (plumbs) and the quality was again top notch. We visited the showroom in Preston for this one and the staff and factory worker who popped over to talk to us were super friendly and knowledgable.
Nice to see a company like this flourishing in what must be a difficult market. We wouldn’t hesitate to use again.

20 février 2025
Avis spontané
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Réponse de Cover My Furniture

What a wonderful review! Thank you so much for sharing this with us.

Noté 1 sur 5 étoiles

Have been trying since christmas to get…

Have been trying since christmas to get a reply from them regarding my order that has been paid for in full. No reply to phone or emails even though i have emailed sophie@covermyfurniture,com and a Karen McDonald
Does this company actually exist??

5 mars 2025
Avis spontané
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Réponse de Cover My Furniture

Hi Ros. We're sorry to hear this and can see your order is in progress with us. Our team have just sent you an email.

Noté 2 sur 5 étoiles

No customer services response

Two stars as they did send fabric samples as ordered but subsequently no-one answering the telephones or responding to messages left or to emails - will not think about using this company unless they show they have an effective and responsive customer service team.

7 février 2025
Avis spontané
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Réponse de Cover My Furniture

Hi Julia. We're truly sorry to hear this! We've been going through some team changeover and had a couple of delays, but are now back on track. If you're still experiencing issues, please contact me directly on sophie@covermyfurniture.com

Noté 1 sur 5 étoiles

Been trying since before Christmas 2024…

Been trying since before Christmas 2024 to order from this company! Received samples but now no response from messages left by phone, emails etc. shame as I wanted to order.
Have now heard back from covermyfurniture and my order is being prepared

3 février 2025
Avis spontané
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Réponse de Cover My Furniture

Hi Barbara. We're truly sorry to hear this! We've been going through some team changeover and had a couple of delays. If you're still experiencing issues, please contact me directly on sophie@covermyfurniture.com

Noté 1 sur 5 étoiles

Do not order from this company!

Do not order from this company!! I have paid £105 for arm covers which I have not received. It is not possible to phone this company and they do not reply to emails.

13 novembre 2024
Avis spontané
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Réponse de Cover My Furniture

Hi Kathryn. It seems our original email with the measurement chart for you to complete must not have been received. We've just resent it for you now.

Noté 5 sur 5 étoiles

A gold medal for Cover My Furniture

We cannot recommend Cover My Furniture highly enough. We had a set of loose covers for our large three-piece suite made by Plumbs back in 2012 and, 12 years later, we needed some new arm protectors. We now live in Spain, so it was never going to be a straightforward exercise. I contacted Plumbs and was directed to Cover My Furniture, which is a sister company to Plumbs.
Tanya was so helpful and instead of asking us to post a cover back as a template, she sent us a diagram so we could provide the dimensions.
An issue that was partly my fault because I incorrectly guessed the fabric colour (due to a swatch we still had from 2012) cropped up.
Again, Tanya rose to the challenge and was able to solve the predicament in which we found ourselves. I must also stress that the quality of the fabric and stitching was first class, just as they were back in 2012.
At a time when standards seem to be falling, customer service levels declining, and general attitudes leaving much to be desired, one is generally resigned to the fact one will be fobbed off or simply dismissed as being a disposable client.
But Tanya and the Cover My Furniture team went the extra mile for us and will always get our business, so much so that we are now thinking of sending back our current three-piece-suite loose covers to have another set made.
They wash so well, despite being ivory in colour, cope with three cats that like to lounge all over them, and look almost good as they did when brand new. It's a gold medal for Cover My Furniture!



19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Very happy customer

I just received two arm covers from this company. They fitted perfectly and are very well-made. The whole process was made very simple by their methods of processing and great service.

17 septembre 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely review

Noté 5 sur 5 étoiles

Quality of fit and material

Quality of fit and material is superb. I live in Switzerland but had a 30-year-old John Lewis sofa-bed that needed new covers.

Returned old covers to Plumbs with some trepidation but in the end what was returned exceeded our expectations.

4 juillet 2024
Avis spontané
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Réponse de Cover My Furniture

Hi Julian, Thank you for your kind review! We are pleased we have revamped your loved John Lewis furniture.

Noté 5 sur 5 étoiles

A first class service from start to finish

A first class service from start to finish. The cover for my wingback Parker Knoll fireside chair has arrived and it is absolutely beautiful with an excellent finish and fits to perfection. What a joyful, hassle free experience and I will have no hesitation in ordering from this company again or recommending them. Thank you, thank you, thank you.

1 juillet 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely review, it really does mean a lot!

Noté 5 sur 5 étoiles

Very helpful customer service

Very helpful customer service. We were really pleased with our cushion covers. They are well made, good quality and arrived in good time

2 avril 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely 5* review, we really apricate it and glad we were able to help you with your new covers.

Noté 3 sur 5 étoiles

We had covers for a chair with wooden…

We had covers for a chair with wooden arms and unfortunately the covers did fit well round those areas.

12 mars 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for leaving a review, I'm sorry to hear that the covers do not fit right, we would like to rectify this for you. Please can you provide photos of the furniture showcasing the faults you have with the chair by email hello@covermyfurniture.com

Noté 5 sur 5 étoiles

Gorgeous!

It was very easy, and straightforward to follow the instructions. Being able to request two lots of material samples really helped me to decide what material/colour was best. I am delighted with the new sofa cover, and am planning to rejuvenate a chair using the same company.

8 février 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely review! We are pleased to hear how happy you are with our service and the final product. When you are ready to rejuvenate your chair we will be more than happy help :)

Noté 5 sur 5 étoiles

We recently used Cover My Furniture to renew a shabby sofa

We recently used Cover My Furniture to replace some tired sofa cushions and covers. The process in choosing fabric and sizing was very simple with the end result being better than we imagined. The quality of the tailoring, fit and cloth is superb. We'll be using CMF for any future chair and sofa recovers for sure!

11 mars 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your 5 star review. It's great to hear how pleased you are with your order.

Noté 5 sur 5 étoiles

A really good company to deal with

A really good company to deal with. Ordering was easy and delivery was as promised. We’re very pleased with our replacement covers.

28 février 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your lovely review. We are pleased we were able to help you with your replacement :)

Noté 5 sur 5 étoiles

Great experience

Great experience with this company. We live on mainland Europe which they were easily able to manage when I emailed with customer service before we submitted our order.
There was lots of support while we measured and checked everything.
The covers came within a few weeks and were even better than expected. They fit perfectly and the quality of the material is excellent.
Would definitely recommend.

17 janvier 2024
Avis spontané
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Réponse de Cover My Furniture

Thank you for your review. we are really pleased we was able to help you and that you are happy with the outcome of your new covers.

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