Cox Motor Group Avis 

Customer service very good would buy again

Josh was very helpful

Amazing Customer Experience.

Test drove a Chrry Tiggo 7 PHEV on my birthday and decided to purchase one. All throughout the process, Oliver from Blackpool Chery was helpful, informative and professional.
During the handover of the car, everything was explained to me in depth so that I would fully understand my new car. Oliver was there all throughout the process from the test drive, to the purchasing of the car fo the handover and I couldn't have asked for any better.
Overall, the experience of purchasing a car from Blackpool Chery was outstanding thanks to the team and especially Oliver for helping us out with everything.

⭐️⭐️⭐️⭐️⭐️

Sam did a BRILLIANT job from start to finish at Chery Kendal thankyou very much for all your help very much appreciated

We had a fantastic experience with Csilla Illyes at Honda in Kendal. She was incredibly helpful, knowledgeable and friendly, without any pressure or pushy sales tactics. She made the whole process easy and enjoyable, and really helped make our purchase such a positive experience. We wouldn’t hesitate to recommend Csilla — thank you!

Fantastic support from choosing the right car for me to collection. Tom kept us updated throughout.

We recently attended Southport Honda to look at upgrading my wife's car. We were met by this very polite and respectful gentleman named Danny. Throughout the whole procedure he was very helpful with our requests.
Nothing was too much trouble and he made us feel welcome and not under pressure to buy.
A good knowledgeable, pleasant and helpful gentleman who would be an asset to any team.

Good car Sam never rushed me to make my decision and was very knowledgeable about the car

I recently bought a Honda Jazz from Cox motor group, Southport the salesperson whom I dealt was Tom Flynn, I have rated five stars because of his professionalism and patience, there was no pressure he just dealt with the deal consummately would recommend him to any of my Family/Friends 👍thanks again Tim…

If you have a gut feeling about walking away from a Dealer, then go with your gut 😀

I wish I went with my gut feeling and walked away from
Southport Chery (Cox Motor Group) and the Chery car brand.
From being told I was wasting the Salesman's time, to receiving a car not fit for purpose, it has ruined my experience, and I am paying for it now 😩

Chery Tiggo 7 PHEV
- Steering is veering to the left (was in Dealer and Wheels Aligned twice, but no fix as it was the same when I drove out of the Dealer).
- Sunroof has a rattling noise all round it when closed (Dealer said no fault found).
- Drivers Seat moves when accelerating, braking and turning. (Dealer said no fault found)
- Knocking noise in boot compartment (Dealer tightened locking mechanism, but it has just made it worse, as it clunks very loudly when opening and closing the boot).
- Paintwork chipped on a rear door handle (they replaced the handle after 4 months).
- Noise coming from the from the front wheels, that sounds like a bird is in there.
- The Supagard that was applied on the inside looks like a 2 year old slapped it on.

I rejected the car after 29 days, but the Dealer said they would replace it for me, as a 'gesture of goodwill'. They said they would need £500 extra for the newer car. I stupidly agreed to do this (but not the extra £500, as I know they made at least £3000 on my Part Exchange when they sold it).
This was in March.

I have now been advised that I can still exercise my rights to Reject the car, which I told the Dealer I would be doing but Southport Chery are saying they do not accept the rejection.
I am also going through the Finance Company's complaints procedure, and the Financial Ombudsman. I have also created a Facebook Page, if anyone would like to visit:

Southport Chery (Cox Motor Group) Poor Service

I really did not need all this stress, and should have been enjoying a new car.

I have now asked for a refund on the Service Plan I purchased, and was told it would take 2-3 weeks, as Chery would need to refund them first. This is incorrect, as my transaction was with them, but I will give them the time.

TRUST YOUR GUT😀— feeling stressed at Southport Chery.

Elliott and Mike were excellent. Elliott took us all through the sales process, gave us a test drive in a similar car and answered all our questions. We have known Mike for several years and he facilitated the transaction perfectly.

I enjoyed the experience of changing my car here. The process was both friendly and professional. I was impressed by the staff, particularly Nick and Olly.

Csilla the sales lady that handled the transaction was great explained everthing as we changed cars and part ex requirments 5star rating for her

thanksCsilla lovely to meet you
Mr hugh lawson

Very welcoming, open, listening, transparent and co-operative. Possibly the best customer experience I've had in many years of car buying

Charlie was very polite and helpful right through the process. Enjoyed doing business with him!

We recently bought a CRV from Honda Kendal. The Customer Experience Specialist (Salesman),
Andras was friendly, professional, and extremely helpful throughout the whole process. He made everything straightforward and stress-free, I wouldn’t hesitate to recommend Andras and the team to anyone looking to buy a new or used car. Thank you

Superb interaction from the start with Emile, who did everything he could to meet my needs. Emile was very good in explaining the various technical aspects of the vehicle and was very patient.

I was promised a refund of £500 on 24th April to be back in my account the next day, after 5 visits to dealership I finally got £450 refund on 29th July, with no explanation for the deduction. Eventually found out it was for petrol which I had been added to my account without my knowledge. Very difficult to get help, phone calls not always returned, no apologies. I have bought several cars from Honda Southport, and had them serviced there, dissapointed with unexpected poor service.

The Customer Experience Specialist Josh was our main point of contact and was polite, enthusiastic,and knowledgeable. He guided me through the purchase process. Without his assistance it would have been so much more difficult to buy a great car. I am delighted with the outcome.