We stayed in such a lovely property and cannot fault the experience itself. I am not a fan of the dynamic pricing at the booking stage, however. We regularly book self-catering breaks and I have ne... Voir plus
L'entreprise a répondu
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So easy to use and the team were very responsive to my questions. Will definitely be booking more holidays through Crabtree & Crabtree. A very wide selection to choose from. A very good process from b... Voir plus
L'entreprise a répondu
Only the second time we have used Crabtree and Crabtree but would not hesitate to use them again. Easy to use website and booking system. Very helpful and keep you informed. The two properties both in... Voir plus
L'entreprise a répondu
We've had a lovely week in the Head Gardener's House at Floors Castle. The day we arrived it was my Mother in Law's 80th Birthday (and Alan our eldest sausage dog's 11th birthday). Our whole experienc... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Experts in escapes to the North of England & South of Scotland, nobody knows & loves this beautiful corner of the world quite like Crabtree & Crabtree.
Coordonnées de contact
Royaume-Uni
- crabtreeandcrabtree.com
4,8
Excellent
279 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Lovely and extremely helpful staff at…
Lovely and extremely helpful staff at C&C,
19 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Good Afternoon,
Thank you for your kind review.
We are delighted that you have been pleased with the service provided to you thus far.
We hope we can be of assistance again soon!
Kind Regards,
Crabtree & Crabtree Team
Excellent service in every way
Excellent service in every way. We will certainly book through Crabtree & Crabtree again.
4 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Malc,
Thank you very much for your wonderful review.
We are so delighted that you have been pleased with the service we have provided and we truly hope we can be of assistance again soon!
Kind Regards,
Crabtree & Crabtree Team
Excellent and friendly
16 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Michael,
Thank you for your kind review.
We are delighted that you appreciate the level of service provided to you and truly hope we can be of assistance again in the future.
Kind Regards,
Crabtree & Crabtree Team
Excellent
Excellent, very responsive service. Highly recommend the team.
16 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Jane,
Thank you for your kind review.
We are delighted that you have been pleased with the service we have provided and we truly hope we can welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Did not live up to expectations
Having stayed in many Crabtree properties (which have always been wonderful) this one fell short of the standards I excepted . House was not clean, property was definitely in need of an overhaul.
12 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Darina,
Thank you for your feedback.
We are very sorry to hear that this property did not meet the standards we strive to uphold at Crabtree & Crabtree. We take any feedback seriously and would appreciate hearing more about where this property fell short of our standards.
If you would like to discuss this further, please don’t hesitate to contact us at feedback@crabtreeandcrabtree.com
.
Kind Regards,
Crabtree & Crabtree Team
Wonderful service from start to finish
Wonderful service from start to finish, we have booked previously with Crabtree and Crabtree and I know I will book again, the properties they handle are excellent.
3 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Jannette,
Thank you for your kind review.
We are so pleased that you continue to be happy with your experiences with us and we hope we can welcome you back again soon.
Kind Regards,
Crabtree & Crabtree Team
As a regular customer of Crabtree and…
As a regular customer of Crabtree and Crabtree once again the service was excellent. The cottage was exactly as described and booking was very easy. As part of the Kailzie estate it was in a great position, warm and welcoming and when needed within easy reach of Peebles .
22 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Alan,
Thank you for your kind review.
We are so pleased to have welcomed you back again to another of our properties and we are delighted you have a lovely stay.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Great communication, accommodation exactly as advertised
Great communication. Even contacted us to check we were OK with the bath being replaced with a shower, before our visit. The Bothy was exactly as advertised, and it was such a relief to find everything as expected. Wouldn't to hesitate to book through Crabtree & Crabtree again. To be honest, I'd be nervous not to!!
3 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Fran,
Thank you for your lovely review.
We are so pleased that you were happy with your experience with us and we hope we can welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Very straight forward process
Very straight forward process
Property just as advertised
Payment process very clear
12 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Alan,
Thank you for your kind words.
We are delighted you enjoyed your stay and hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Exceptional Service as Always
We had a couple of hiccups during our stay this time - nothing major but the Team at Crabtree & Crabtree swung into action and all was sorted quickly and efficiently. We've used C&C many times now and find them consistently professional, responsive and friendly. The properties they represent are always stylish, well presented and great places to stay.
6 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Christine,
Thank you so much for your kind review.
We are so delighted that you were pleased with the level of service and that we were able to assist in resolving these hiccups!
We truly hope we can welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Beautiful well equipped cottage with…
Beautiful well equipped cottage with thoughtful interior decoration. Kitchen would benefit from better lighting over work surface.
One further suggestion- a dog shower out in the garden - it would help save those rugs and carpets!
6 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Christine,
Thank you so much for your kind review.
We are so pleased that you enjoyed your stay with us and thank you for your comments regarding the lighting and work surface. We shall pass this on.
If our guests are not so kind as to let us know where things could be better, we are not able to maintain the standard we put forth at Crabtree & Crabtree.
We hope we can welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Excellent
Easy to use website. All aspects of search and booking handled perfectly. Excellent professional operation.
29 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Good Morning,
Thank you so much for your kind review.
We are so delighted that you were pleased with the level of service delivered and we truly hope we can be of assistance again soon!
Kind Regards,
Crabtree & Crabtree Team
This is the first time we have booked…
This is the first time we have booked with you. Not cheap but excellent
26 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Good Afternoon,
Thank you so much for your kind review.
We are so delighted that you enjoyed your experience with us and we hope we can welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Poor customer service.
On the day we were travelling to the property I received a phone call informing me that the broadband cable to the property had been accidentally cut so there wouldn’t be any wifi. This was reported to Openreach. A repair would be completed in 48 hrs. After 48 hrs there was still no repair. I phoned C&C and after checking with Openreach said that there was a problem with logging the repair request. No timeline for the repair could be given. The option of moving to an alternative property was given if the repair was not made on the following day. The repair was made the following morning. The telephone reception in Bamburgh is poor at best so without wifi communication was very difficult. I would have expected C&C to be proactive in chasing up this repair and keeping me informed. This poor customer service let C&C down.
I’m sorry but I do not recognise the details of your reply. I was told the wifi would be repaired in 2 days. It was not and I had to contact you for an update. You then told me you had had no contact with Openreach and would chase this up. This was when you gave me the option of moving if the repair was not completed the next day. Thankfully it was, but I still think 3 days without wifi is not a minor inconvenience
27 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Victor,
Thank you for your review.
We are truly sorry for the inconvenience caused during your stay. When the Wi-Fi issue unexpectedly occurred, we notified you immediately and kept you informed of the steps being taken to resolve it.
We were in regular contact with the contractors, chasing updates throughout. When it became clear there was a delay, we quickly looked into alternative accommodation should it have been needed. We also did our best to reach you by both phone and email, understanding that you did not have Wi-Fi in the property and that the mobile signal in the area was limited. We hoped that one of those options would reach you.
We were so delighted when the Wi-Fi was restored sooner than expected and that this meant you were able to remain in the property you originally booked. We were happy to help further if needed.
Our guest's comfort is always our top priority, and we truly appreciate your patience and understanding.
Kind Regards,
Crabtree & Crabtree Team
Always helpful and we know the…
Always helpful and we know the properties are always well equipped, clean and good locations.
2 octobre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Rosemary,
Thank you for your kind review.
We are so delighted that you were pleased with the service you were provided and we hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
All Round Great Experience
Easy booking and good communication from Crabtree&Crabtree. Great choice of properties which are of a high standard. Very much enjoyed our holiday.
19 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Fran,
Thank you for your lovely feedback.
We are so pleased to hear that you have found our service of a high standard and we hope to be of assistance again soon.
Kind Regards,
Crabtree & Crabtree Team
Highly Recommend Crabtree & Crabtree
We've tried numerous agents in Northumberland over the years and found C&C to be superior in terms of quality and promptness of service.
26 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Trevor,
Thank you for your kind feedback.
We are so delighted that you are pleased with the service we provide and we truly hope to welcome you back soon.
Kind Regards,
Crabtree & Crabtree Team
Réponse de Crabtree & Crabtree
Dear Louise,
Thank you for your lovely review.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
lovely website
Provide a lovely website to help us choose our holiday property
19 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Dear Raymond,
Thank you for your kind review.
We hope to welcome you back soon!
Kind Regards,
Crabtree & Crabtree Team
Family week
Good range of properties. Once booked communication was good. Very prompt replies from Catriona to several enquiries before we arrived.
12 septembre 2025
Avis spontané
Réponse de Crabtree & Crabtree
Thank you so much for your lovely review. We are delighted that we were able to help with your stay and hope you had a memorable time.
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