I spoke to Morgan, she went through everything thoroughly , explained all their services and support given from they and support credit service advisors. I have just joined with rent reporting to 4 ag... Voir plus
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Lisez les avis des autres
I was helped by Jo today and honestly… what an asset to the Credito service! Jo was so kind, patient and funny while I was on the call with them. Which I feel are very important traits for a credit co... Voir plus
L'entreprise a répondu
Fantastic, they really helped me reframe my thought process towards my credit. It’s also just nice to have someone on your side explaining and coaching on ways to improve without any of the judgement... Voir plus
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The customer advice agent really made me feel at ease and was honest and put you at ease whilst discussing difficult subjects. I would very much like her to be rewarded in some manner as she was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We help people who are struggling to access the credit they want.
Coordonnées de contact
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, Royaume-Uni
- credito.co.uk
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Excellent
Really great, really helpful and kind letting me know what’s happened and how to make the credit score better and everything
1 août 2024
Réponse de Credito
Thank you for your 5 star review Ali!
Your comments are very appreciated. We are pleased you had a great conversation with your coach and credit specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Réponse de Credito
Thank you for your 5 star review!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Morgan and credit specialist Lauren!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Helpful and very knowledgeable
Helpful and very knowledgeable. Also really friendly and with no judgement
1 août 2024
Réponse de Credito
Thank you for your 5 star review, Linda!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Morgan and credit specialist Tom!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
I was taken through the information regarding my credit report and everything was explained so that I could understand the reason for my score and what I should do in order to keep it from falling
I was taken through the information regarding my credit
1 août 2024
Réponse de Credito
Thank you for your 5 star review, Andrew!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Dayle and credit specialist Chris!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Good support and very informative.
31 juillet 2024
Réponse de Credito
Thank you for your 5 star review, Robert!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Ellie.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Great support and advice received from…
Great support and advice received from Josie.
Thank you for your service.
31 juillet 2024
Réponse de Credito
Thank you for your 5 star review!
Your comments are very appreciated. We are pleased you had a great conversation with your coach and credit report specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Good explanation and motivation from…
Good explanation and motivation from costumer service
29 juillet 2024
Réponse de Credito
Thank you for your review, Terence!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Ellie.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Réponse de Credito
Thank you for your 5-star review, Gabrielle!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Chloe and credit report specialist Natalie. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Chloe and Lauren were very polite
Chloe and Lauren were polite, helpful though out the phone calls and were very understanding and they helped me through my credit report and helped me understand how it all works
29 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Aiden!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Chloe and credit report specialist Lauren. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Réponse de Credito
Thank you for your 5-star review, Emmanuel!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Chloe and credit report specialist Chris. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
extremely impressed with first contact
both chloe and then chris were warmly professional to a very high standard and communicated clearly and i found them both easy to relate to which really helped my anxiety issues and prevented me feeling like a fish out of water if these individuals are any indication i look forward to a lengthy collaberation with my credit related goals and im certainly grateful to their patience and understanding and outstanding professionalism
26 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Sarah!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Chloe and credit report specialist Chris. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Good customer service information
Good customer service information. Clarity and explanations.
26 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Jagilieu!
Your comments are very appreciated. We are pleased you had a great conversation with your coach and credit report specialist Josie. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Great service! Very friendly staff!
Always appreciate a call from Credito! Definitely gives me that ease of my credit score. Always great to go through things with them!
26 juillet 2024
Réponse de Credito
Thank you for your 5 star review, Zinedine!
Your comments are very appreciated, we are always happy to hear of a great conversation with your credit coach Chloe. I will pass on your lovely comments.
If you need anything from us, please get in touch via email at support@credito.co.uk
Many thanks,
The Credito Team
Nine app
Nine app, very helpful to understand how to build your score. Also good, polite and easy communication with Chloe from support team
23 juillet 2024
Avis spontané
Réponse de Credito
Thank you for your 5-star review!
Your comments are very appreciated, we are always happy to hear of a great conversation with your credit coach, Chloe. I will pass on your lovely comments.
If you need anything from us, please get in touch via email at support@credito.co.uk
Many thanks,
The Credito Team
Very nice advisor
25 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Laura!
Your comments are very appreciated, we are always happy to hear of a great conversation with your credit coach and credit report specialist Josie. I will pass on your lovely comments.
If you need anything from us, please get in touch via email at support@credito.co.uk
Many thanks,
The Credito Team
What am I paying for?
I don't really understand what you get for your £20 a month.
I signed up for the credit coach, the rent payment reporting and detailed credit report.
There is no credit coach. Its the same generic suggestions you get with free credit report accounts. For example mine were to join the electoral register and get a credit card. I've done both of these already, so even the basic suggestions are outdated and inaccurate.
I was rejected for the rent payment reporting service, despite being able to do the same thing with creditladder for only £60 for the entire year.
There is no detailed credit report. It's just a brief summary of my recent accounts. My full credit history is not displayed.
After all that, I'm just left with the £20 a month being positively reported to credit reference agencies, however LOQBOX offer this same service for the same price but you get the money back at the end of the year.
Nothing I paid for was delivered.
Everything that is promised when signing up is wildly exaggerated and there is nothing unique that can't be found else where and for alot less money, or completely free
18 juillet 2024
Avis spontané
Réponse de Credito
Hi Dean,
Thank you for sharing your feedback with us! We truly value all perspectives, whether positive or constructive.
I apologise if it seemed like there were no credit coaches included with your account. Our dedicated coaches work diligently to assist our customers, providing personalised guidance and support. It’s this human touch that sets us apart from other credit builder products out there.
I see that we tried to contact you shortly after you opened your account to discuss your credit report and create a customised action plan. Unfortunately, we didn’t reach you before you downgraded your account.
The Rentals team also attempted to contact you, but it appears they didn’t receive a response. If you’re already reporting your rent payments, you might have addressed their query. Keep in mind that consumers can’t report with more than one rent reporting agency simultaneously.
While Credito may not be the right fit for everyone, our goal is to help customers improve their credit reports and scores. If you don’t find our service beneficial, downgrading to the free plan would be the right thing to do.
Rest assured, our team has also reached out to you via email.
Wishing you the best on your credit-building journey!
The Credito Team
Understanding
Understanding! No guilt trip and just a friendly ear with some great advice and support!
24 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Nikki!
Your comments are very appreciated. We are pleased you had a great conversation with your coach Morgan & credit report specialist Lauren. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Amazing customer service
Amazing customer service From Josie. Very ensuring and encouraging Also had a very calming voice which was a bonus. Overall great customer service and knowledge on credit would recommend for everyone.
24 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Noah!
Your comments are very appreciated. We are pleased you had a great conversation with your coach and credit report specialist Josie. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Easy to deal with and helped me out…
Easy to deal with and helped me out with my problems
24 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Raymond!
Your comments are very appreciated. We are pleased you had a great conversation with credit coach Morgan and specialist Natalie. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
perfect work!
24 juillet 2024
Réponse de Credito
Thank you for your 5-star review, Petar!
Your comments are very appreciated. We are pleased you had a great conversation with credit coach Kim and specialist Tom. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
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