Crocs Australia Avis 

191
•
TrustScore 1 sur 5

1,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

If i could give zero i would. I paid for express delivery and the items never came, when tracked showed "address not found" and returned to sender. I receive online orders often and don't have this is... Voir plus

Noté 1 sur 5 étoiles

Crocs sends out 15 percent off coupons but ends up charging a shipping fee even if it says in the webiste free shipping above 49.95. When contacted, they say only one promo code can be applied. But th... Voir plus

Noté 1 sur 5 étoiles

Don’t trust this company. Their free shipping code doesn’t work. Their website and customer service agent told me that I would get free return shipping on one of my items with Australia Post. But once... Voir plus

Noté 1 sur 5 étoiles

Terrible customer service. Tried to change sizes I picked 2 minutes after I placed order didn’t get a reply until 24 hours later saying they couldn’t change them as order had been processed . I would... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures
  2. Magasin de vêtements

Informations provenant de diverses sources externes

Shop the Crocs™ Australia official website for the biggest selection of casual shoes, sandals & more. Free Shipping over $50.


Coordonnées de contact

1,2

Mauvais

TrustScore 1 sur 5

191 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,2

Tous les avis

(191)

34 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Long term user

I have been wearing crocs for about 5 years now and find this company so easy to deal with. For example, one Friday morning I ordered 2 pairs of crocs and they were delivered to me the following Monday morning and no I do not live in the metropolitan area. Croc sandals are amazingly comfortably for someone with feet problems

26 septembre 2016
Avis spontané
Noté 2 sur 5 étoiles

size

i own 4 pair of crocs, the first 2 pair are too tight ,although i ordered the right size, but i bought larger sizes & wear them every work day. it was a waste of a lot of money as they sit there.

25 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

SO COMFORTABLE.

I bought Crocs because I stand all day. They are the most comfortable shoes I have ever owned. I now own 6 pairs. One pair I bought was faulty and Crocs Australia were absolutely wonderful. A new pair sent immediately. I have NO COMPLAINTS at all. I LOVE MY CROCS :)

25 septembre 2016
Avis spontané
Noté 4 sur 5 étoiles

Almost perfect!

I am a huge fan of the " flip flops" or thongs as we call them in Australia. I started with the Flips and was instantly addicted. I was very upset when they disappeared for a long time but am relieved to see them back. I agree though with some other reviewers that the returns policy could be a bit more flexible.

25 septembre 2016
Avis spontané
Noté 4 sur 5 étoiles

Love our Crocs

All the family - of 4 - love crocs. We have been wearing them for about 10 years. Love all the new styles, although ordering online, sizes can be a bit of a problem. Different styles have different fitting and size variations. Not sure how you can fix this issue. No problem with returning except for the return cost. Wish all the stores stocked crocs! Great shoes!

24 septembre 2016
Avis spontané
Noté 3 sur 5 étoiles

Need half sizes

I've found the delivery and returns to work well, however for fitted shoes they really need to do half sizes. There is so much stock that I want to wear but don't fit.

24 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

great product

Love Crocs. Miss being able to go in store but online service is excellent and products arrive promptly.

24 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Walking on air

The four pairs we have bought have all proved to be very comfortable and all three deliveries were extremely prompt.

24 septembre 2016
Avis spontané
Noté 4 sur 5 étoiles

Great product & online service 'but' sizing, there are issues

Reading the Reviews, mine are in the same/similar viewpoint.
*Been wearing Crocs for 8+ years & the quality & service has never faltered. Love the comfort, lightness & surprising excellent orthopedics. Range of products always increasing/improving. "But, as expressed in most of the Reviews, 'Sizing' has it's issues. Eg: My Clog style size is (8) & I ordered a pair of Loafers = couldn't get my foot into it = Fantastic service (as always) from Stefan (C/Svce) - returned & re-ordered size (9) & (10) = both didn't fit 'my' feet = too big = returned &, so ordered different.- NB: I emphasize 'my' feet, because we are all different = the next person possibly may have no issues with the nine or ten :) ** I feel strongly, that although it means more Inventory, having a "Half" size available, in the 'Sneaker' &/or narrower style, = much less costly, than the Labour & returns costs....The majority of Crocs' purchasing, is done on the Net., so this issue will continue. Cheers 'luv my Crocs :)TA.

24 septembre 2016
Avis spontané
Noté 4 sur 5 étoiles

Sizing between styles is inconsistent

Love the classics and my wife is a fan of the captoe flats. Ordering is easy/delivery fast.....But. ordered my usual size 12 in sneaker type shoes and Breck boots only to find them a little tight (my son loved them and now gets his crocs online) so for other styles its a one size up try on with possible return.
Fatphil Grantville.

24 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent product, Great Company, I always trust them & always happy

I've had excellent customer service from Crocs Australia, always felt safe to use my credit card. Have had a problem with 1 pair of shoes, and customer service sorted that out quickly and easily.

I discovered Crocs 6 months ago, and will no longer wear anything else. Shopping centers are too big and floors too hard to wear normal shoes all day shopping, my legs would ache all night. When I wear crocs, I can enjoy shopping and my feet and legs are comfortable.

Some of their designs are a bit ugly, so just go for the prettier ones. I watch their site every now and then to see if a pretty new design has come out.

23 septembre 2016
Avis spontané
Noté 4 sur 5 étoiles

Great Thongs for the beach.

I love their thongs, they are great for the beach , they last a long time and noting on them to rot with the water and sand, only fault I had was once I ordered a different style to what I normally do and they are a smaller make than the others so they didnt fit , I gave them to my daughter, so watch sizes, They are not all the same.

23 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

I slipped and both crocs broke at the time, I contacted crocs customer service Stefan who was very helpful and arranged for them to be replaced. The service we received from Stefan was excellent and nothing was a problem. Thanks Crocs and we would recommend your product to anyone.

22 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Great service

I bought 3 pairs of crocs (duet max). One pair tore up the side when I slipped on a hill. I emailed crocs, and they were happy to send me another pair for free! Thanks to Stefan @crocs customer service.

21 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Replacement of crocs

6 months after ordering a pair of crocs and not being able to wear them as they were too big , I checked the size on the bottom and found they were a size bigger than I had ordered.!
Crocs have agreed to replace them for me after all this time as they found it was a packing mistake.
Thank you to Antonette who has been very helpful and prompt with handling this for me.
I'm a fan of Crocs Australia. 👍

9 septembre 2016
Avis spontané
Noté 1 sur 5 étoiles

Returns

I am appalled, after waiting over 6 weeks since my return, still no refund. Rang the company, was told my paypal account had expired and they couldn't do a refund. My paypal has not expired just a lame excuse to cover their inefficiencies. Asked why I hadn't been contacted more lame excuses. Will think twice before buying from them in the future.

16 février 2016
Avis spontané
Logo de Crocs Australia

Réponse de Crocs Australia

Dear rainbow,

We do thank you for your feedback and we sincerely hope this matter has not caused to much trouble your way.

To further assist with this predicament, I will be more than happy to provide you with a call at your best convenience.
If you do accept, are you able to email your best contact number and time frame to the below address?
customerservice_au@crocs.com

Once again, sincerest apologies for any unnecessary trouble created.

Kindest Regards,
Crocs Australia team.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus